Radley Acura

A friend suggested that I purchase my 1st Acura through A friend suggested that I purchase my 1st Acura through Radley, his experiences had been totally expert. Circumstances prevented me to go there firs A friend suggested that I purchase my 1st Acura through Radley, his experiences had been totally expert. Circumstances prevented me to go there first, so I went to Pohanka Acura (BIG MISTAKE). On the other hand, I did bring it to Radley for the program. I was assigned to the best manager, Sargio DesDunes who listens, assures, and takes care of my vehicle like it was his. Approx 6 months into my utilized automobile, I test drove the newer version while my motor vehicle was in provider. That was it, I asked Sargio to please set me up with a lady Pleasant sales individual who would n't take advantage of me. He laughed and said all from the gross sales reps there have been expert. Being a woman, and all of my life walking into a dealership was the worst expertise that I have ever lived by means of, and barely! Even so, Radley Acura was distinct, they treated me special, they listened to my wants and wants and got me into the top in the line car or truck at a added than fair price. All in all, I was in and out within an hour. I highly encourage persons to do homework on trade ins, invoice costs for new cars, and read as a great deal as You can through consumer ratings. Once you come prepared your practical experience wont be as painful Whenever you leave. Be realistic in your expectations and do not be afraid to say no if you aren't comfortable More

Been with Radley since 2002. I've been very pleased with their service over the years. Service representatives in the past bent over backwards for me. Never had a problem. A couple of months ago I went in f their service over the years. Service representatives in the past bent over backwards for me. Never had a problem. A couple of months ago I went in for a very simple fix, and left with several other key parts of my vehicle no longer operable. Radley denied everything. Had no choice but to pay for the repairs to get my car back up and running. A routine repair resulted in my car being out of commission for a month. They even did the nice switch of my service consultant when I finally went to pick up my car, likely to improve the rating I'd give that person. Tried to work with Radley Client Services who advised they can't make any dealership do anything unless a part is covered under warranty. I'll never go back to Radley and will probably never purchase another Acura ever again. More

Our experience at Radley was the best car buying Our experience at Radley was the best car buying experience we've ever had. After nearly 30 years, this was absolutely flawless. From our salesman Sa Our experience at Radley was the best car buying experience we've ever had. After nearly 30 years, this was absolutely flawless. From our salesman Sam, to Nader and Mo Kahn, we were treated in a kind and professional manner. Thanks for a great experience. More

The service is ok, however the sale people is so annoying. I bring my car in for service on friday last week, I left my car there because I have somewhere else I needed to go. As I walk by the showr annoying. I bring my car in for service on friday last week, I left my car there because I have somewhere else I needed to go. As I walk by the showroom, a sale-man (Charles) sits in front of the stairway with a laptop in his lap stop me and ask if I need help. I told him no but he keeps bugging me. I find this is very annoying and unprofessional. More

The service consultant Sherman Hashi is the best service person I have ever dealt with. He takes the extra step to follow-up and makes sure that I am satisfied with his work. I have owned 4 Acuras in the person I have ever dealt with. He takes the extra step to follow-up and makes sure that I am satisfied with his work. I have owned 4 Acuras in the pawst 11 years and have been serviced at 6 dealerships in 3 different cities. What makes me come back to Radely Acura is the service from this particular consultant. I have recommended over 5 friends to service their Acura's with him. More

Liars & Cheats. Say anything to get you in. Then shaft you. I had a verbal commitment from Tim Morgan, Internet Sales Manager, and he asked for a credit card deposit, but then said no need. Twenty minutes you. I had a verbal commitment from Tim Morgan, Internet Sales Manager, and he asked for a credit card deposit, but then said no need. Twenty minutes later texted that he'd actually sold the car I'd committed to buy earlier in the day, then offered me a different color scheme...but said there were NO others. Next day, I called and spoke to the sales rep (Ahn), who offered a better color combo option...same price, same everything. I agreed to come in next morning first thing. Immediately the manager came over -- Nader Sulaiman -- and explained how he couldn't sell me the car for the agreed upon price. He came and went forv45 minutes..."crunching the numbers". Then said he needed another $1200!!! I got up and walked out. Later that day I filed a formal complaint with the Virginia Attorney General's office and the Virginia Department of Consumer Affairs. I hope they get investigated for Bait & Switch...which is still illegal in most jurisdictions. When I relayed this story to another Acura dealer...he was not at all surprised, instead embarrassed...and said dealers like this give the Acura brand a bad name. Come to think of it, I may write to Acura corporate. BE ADVISED: THESE GUYS ARE CROOKS! I have bought a lot of cars in my time...and these guys are the worst ever. Do I sound upset enough??? STAY AWAY!!! AVOID AT ALL COSTS!!! More

I have always been treated very professionally and very courteously at Radley. For the life of me, I can't understand their 2.2 rating. It is at least a 4.7 in my opinion. I marked down the price factor, b courteously at Radley. For the life of me, I can't understand their 2.2 rating. It is at least a 4.7 in my opinion. I marked down the price factor, because I think in general dealer's repair shops are more expensive, but I am willing to pay extra for the peace of mind of having Acura trained mechanics servicing my RL. Carolyn Mason has been nothing short of superb! She is a credit to Radley and the Acura name. She deserves a raise and promotion. More