Radley Acura

Our experience at Radley was the best car buying Our experience at Radley was the best car buying experience we've ever had. After nearly 30 years, this was absolutely flawless. From our salesman Sa Our experience at Radley was the best car buying experience we've ever had. After nearly 30 years, this was absolutely flawless. From our salesman Sam, to Nader and Mo Kahn, we were treated in a kind and professional manner. Thanks for a great experience. More

The service is ok, however the sale people is so annoying. I bring my car in for service on friday last week, I left my car there because I have somewhere else I needed to go. As I walk by the showr annoying. I bring my car in for service on friday last week, I left my car there because I have somewhere else I needed to go. As I walk by the showroom, a sale-man (Charles) sits in front of the stairway with a laptop in his lap stop me and ask if I need help. I told him no but he keeps bugging me. I find this is very annoying and unprofessional. More

The service consultant Sherman Hashi is the best service person I have ever dealt with. He takes the extra step to follow-up and makes sure that I am satisfied with his work. I have owned 4 Acuras in the person I have ever dealt with. He takes the extra step to follow-up and makes sure that I am satisfied with his work. I have owned 4 Acuras in the pawst 11 years and have been serviced at 6 dealerships in 3 different cities. What makes me come back to Radely Acura is the service from this particular consultant. I have recommended over 5 friends to service their Acura's with him. More

Liars & Cheats. Say anything to get you in. Then shaft you. I had a verbal commitment from Tim Morgan, Internet Sales Manager, and he asked for a credit card deposit, but then said no need. Twenty minutes you. I had a verbal commitment from Tim Morgan, Internet Sales Manager, and he asked for a credit card deposit, but then said no need. Twenty minutes later texted that he'd actually sold the car I'd committed to buy earlier in the day, then offered me a different color scheme...but said there were NO others. Next day, I called and spoke to the sales rep (Ahn), who offered a better color combo option...same price, same everything. I agreed to come in next morning first thing. Immediately the manager came over -- Nader Sulaiman -- and explained how he couldn't sell me the car for the agreed upon price. He came and went forv45 minutes..."crunching the numbers". Then said he needed another $1200!!! I got up and walked out. Later that day I filed a formal complaint with the Virginia Attorney General's office and the Virginia Department of Consumer Affairs. I hope they get investigated for Bait & Switch...which is still illegal in most jurisdictions. When I relayed this story to another Acura dealer...he was not at all surprised, instead embarrassed...and said dealers like this give the Acura brand a bad name. Come to think of it, I may write to Acura corporate. BE ADVISED: THESE GUYS ARE CROOKS! I have bought a lot of cars in my time...and these guys are the worst ever. Do I sound upset enough??? STAY AWAY!!! AVOID AT ALL COSTS!!! More

I have always been treated very professionally and very courteously at Radley. For the life of me, I can't understand their 2.2 rating. It is at least a 4.7 in my opinion. I marked down the price factor, b courteously at Radley. For the life of me, I can't understand their 2.2 rating. It is at least a 4.7 in my opinion. I marked down the price factor, because I think in general dealer's repair shops are more expensive, but I am willing to pay extra for the peace of mind of having Acura trained mechanics servicing my RL. Carolyn Mason has been nothing short of superb! She is a credit to Radley and the Acura name. She deserves a raise and promotion. More

I have been a loyal customer of Radley Acura for many years, but a recent visit to their service department has made me question whether or not I will ever return. I brought my car in for a repair and w years, but a recent visit to their service department has made me question whether or not I will ever return. I brought my car in for a repair and was given an estimate, but was also advised that I needed to repair two other unrelated items totaling over $1,000. I declined to have those items repaired and brought my car to a nearby mechanic who has been a trusted business in Arlington for over 50 years. That mechanic advised me that the two items Radley said needed to be repaired were perfectly fine-- no signs of any problems. At some level you have to expect dealers try to earn money pushing "preventative maintenance," but it's another to have the dealer deny you a Virginia state inspection certificate for supposedly "failing" parts of the car, when a visit to an inspection station just down the street found no problem whatsoever and provided a passing inspection sticker. (Total charge at that mechanic was $35.) If you are going to do business with Radley Acura service, my advice is get a second opinion before agreeing to any major service expenses. This experience has made me wonder how many thousands of dollars I've spent on unnecessary repairs with Radley over the years. More

Customer service - starts as you enter the dealership - and if you are not a first time buyer, you would know it as you step in. Strongly lacking direction of car selling, I agree i went there, but jus and if you are not a first time buyer, you would know it as you step in. Strongly lacking direction of car selling, I agree i went there, but just for lowest price- and buying my 3rd car i understood, that is all what i need - turns out NO. my message is not to limit you to go there, please do, but feel free to agree / disagree on your return. I think there is not much one can do to improve customer service, except for writing more of self experience here and hope one day there administration figures out the problem. I might sound pessimistic, and not writing actual facts, as 5 weeks down the road i am still struggling to get my work done. will update when it is actually done. g luck! More