Radley Acura

I visited the dealer on June 18th. I test drove a car and was allowed to keep it overnight. I returned it, negotiated a price, but decided not to buy at that time because I was not satisfied with the pr and was allowed to keep it overnight. I returned it, negotiated a price, but decided not to buy at that time because I was not satisfied with the price. I did my homework and two weeks later, I returned to re-negotiate. My sales person who had reviewed the dealerships and his own customer service survey data was let go. Should have been the first sign for me to run. Since the dealership is near my house, I did not want to go elsewhere. I was given a new sales associate - Anh Tran Ngyuen. He was unfamiliar with the cars services and the interest rate deals available on july 5th, 2010. I still pressed forward since I had made the decision on what price I would pay if they gave it to me. On the price bid sheet, we negotiated the price (as you do with any dealership with the antics of back and forth with upstairs --most annoying process). He said oil changes and car washes were included in the price. I had him write that on the bid. In the end, I believed I was getting what was negotiated. Four hours later, I was finalizing the finance deal. I decided that I wanted to purchase the additional warrantly for 100K miles since I keep my car for 10 years. I wanted to pay for cash and not have this rolled into my deal. So instead of 5K down, I was providing the full additional $$s for this in a separate transaction. In the end, the finance manager did the transaction incorrectly as well as the extended warranty (even after the 2nd incorrectly typed contract.) In the end, he talked me into leaving the contract as it was, ensuring me that I could get my money back if I decided the extended warranty wasn't for me and that he did not need to re-do the contract. I was exhausted. The next day I reviewed the information and called the dealership. No one answered. A few days later, I stopped in and found that my original finance manager was gone and charles cain would take care of the problem. He would call me when he was in the office. He called me, we discussed, and he sent me a new warranty contract via fax (I was out of town for 3 weeks.) I signed the contract and returned it via fax as he said I could not send it by scanned email. HMMM... In September, I received the warranty information and the mileage was as if the old contract was in place. HMMMM. I kept saying that I would stop in and fix this, but work/life priorities took place and figured I would do it when I scheduled my oil change. I was out of town most of October and holidays took presedence in Nov/Dec. In January, I called to schedule my oil change and learned that I only receive one oil change for free and they had no record of free oil changes on record for me. They said it would take 1.5 to 2 hours for an oil change and tire rotation. I said--that long and his justification was that included a hand wash. On January 12th - I showed up for my 6pm oil change appt. It took 2 hours (6:28PM - 8:31PM) without a car wash. while my car was having its oil change, I spoke with Curtis Bryant (new finance manager). He reviewed both of my extended warranty contracts and said there was nothing he could do for me. That Charles Cain must have errored in what he told me and he was also no longer there. Then, he blamed my lack of follow-up for the problem. He also said he was doing me a favor by giving me free oil changes for a deal that was also in place and that was the most that the manager would ever do for me. He commented that they always scanned the bid sheet and the service dept enteres that info into the system (regarding mtc), but he couldn't see the scan and couldn't provide me the scanned bid sheet to review. I would love to elaborate on this part of the conversation, but lets just say I find any of this conversation with him believable. I will be following up with Mark Smith --General Manager tomorrow. More

I put in an online lead and received a call from Aaron minutes later. We set a time, I came in the same evening and he was handling 3 other customers at the same time. Nonetheless, he worked with me thoro minutes later. We set a time, I came in the same evening and he was handling 3 other customers at the same time. Nonetheless, he worked with me thoroughly and was very easy-going, straightforward and professional. I told him I was hesitating between Acura and Lexus and he advised me to think it over before making a decision. So I left the dealership at 10:30 PM and came back the day after for another round of test drive. He was cool with it, and again spent close to two hours with me. I finally deicded to go with the MDX and both he and the Finance manager stayed with me until I got my car delivered around 10:45 PM. The manager is friendly, other staff seem polite, and the place is well-maintained. More

When I purchased the car the dealer placed the wrong VIN on all the paperwork. I could not drive the car for five days becuase of the mistakes. To top it off I had to go the dealer two times to get it rig on all the paperwork. I could not drive the car for five days becuase of the mistakes. To top it off I had to go the dealer two times to get it right. I just hope the title comes back with the right VIN. More

I had haggled with the local Acura dealership in Richmond for a couple hours on a 2011 MDX. Unfortunately their lowest price wasn't low enough, so I decided to look around at the Northern VA dealers. I sub for a couple hours on a 2011 MDX. Unfortunately their lowest price wasn't low enough, so I decided to look around at the Northern VA dealers. I submitted a price quote request on a few web pages and Rush responded with an e-mail including quotes for the 2011 MDX at all trim levels. I assumed destination was included in his quoted prices and emailed back to ask if it was. He called me back and said it was not, but said he would ask his manager to leave the destination off for me. Called back an hour or so later and said the destination charge had been dropped, so I'd just have to pay tax, tags and processing on top of that. The out the door price was about $3,000 lower than the final price I got to at Crown in Richmond. Rush had already searched around a few states to find me the color combo I was looking for since he didn't have it in stock (no metro DC dealer did). He found a few but each had an issue with it (too many miles, dealer installed accessories, etc.) Luckily he was able to get a new one from the factory loaded on to a truck after looking into it, so we'll get the car less about a week after first contacting him. No haggling, no games, no headaches. A great experience and I got a great price well below invoice with no wasted time. I would definitely buy another car there. More

I have found the service people to be generally freindly and helpful. On the last visit the service rep was terrific, and I feel bad I forgot his name, because I would like to give him the recognition he d and helpful. On the last visit the service rep was terrific, and I feel bad I forgot his name, because I would like to give him the recognition he deserves. He repaired my tire and rim and even stayed late after closing to be sure it was done. The hours are so convenient for us, as my husband and I both work every day. More

We drove up to the Falls Church Radley Acura on a holiday weekend to look at a 2005 Acura CPO TSX which they had listed for $15,911. That experience--horrible. Car was supposed to be pulled out since we we weekend to look at a 2005 Acura CPO TSX which they had listed for $15,911. That experience--horrible. Car was supposed to be pulled out since we were coming from Richmond and instead was stuck behind three other vehicles which had to be systematically moved around. Test drive went fine. Car checked out fine. We made an offer of $15,100 with full intentions to go up to $15,300. They would not bulge a dollar!! We stopped by the Woodbridge location on the way home to see if they would write on it. Again, not a dollar though this new sales guy was very apologetic of our last **awful** experience at the Falls Church location. Gave us his card and we were on our merry way. I called him a week later when the internet price was dropped to $14,911 and put a deposit contingent on the vehicle being transferred to Woodbridge. Everything went without incident from there, salesman was very helpful after the negotiations were taken out of the picture. The management seems sub-par at best as they would have made an additional $389, but their loss is my gain I guess. They forgot the manual, paperwork, etc. in the glovebox but quickly UPS'ed it to us the following day. Car was delivered clean and has been a fantastic car since. They seemed to do a very thorough job in the CPO inspection process. More

A friend suggested that I purchase my 1st Acura through A friend suggested that I purchase my 1st Acura through Radley, his experiences had been totally expert. Circumstances prevented me to go there firs A friend suggested that I purchase my 1st Acura through Radley, his experiences had been totally expert. Circumstances prevented me to go there first, so I went to Pohanka Acura (BIG MISTAKE). On the other hand, I did bring it to Radley for the program. I was assigned to the best manager, Sargio DesDunes who listens, assures, and takes care of my vehicle like it was his. Approx 6 months into my utilized automobile, I test drove the newer version while my motor vehicle was in provider. That was it, I asked Sargio to please set me up with a lady Pleasant sales individual who would n't take advantage of me. He laughed and said all from the gross sales reps there have been expert. Being a woman, and all of my life walking into a dealership was the worst expertise that I have ever lived by means of, and barely! Even so, Radley Acura was distinct, they treated me special, they listened to my wants and wants and got me into the top in the line car or truck at a added than fair price. All in all, I was in and out within an hour. I highly encourage persons to do homework on trade ins, invoice costs for new cars, and read as a great deal as You can through consumer ratings. Once you come prepared your practical experience wont be as painful Whenever you leave. Be realistic in your expectations and do not be afraid to say no if you aren't comfortable More

Been with Radley since 2002. I've been very pleased with their service over the years. Service representatives in the past bent over backwards for me. Never had a problem. A couple of months ago I went in f their service over the years. Service representatives in the past bent over backwards for me. Never had a problem. A couple of months ago I went in for a very simple fix, and left with several other key parts of my vehicle no longer operable. Radley denied everything. Had no choice but to pay for the repairs to get my car back up and running. A routine repair resulted in my car being out of commission for a month. They even did the nice switch of my service consultant when I finally went to pick up my car, likely to improve the rating I'd give that person. Tried to work with Radley Client Services who advised they can't make any dealership do anything unless a part is covered under warranty. I'll never go back to Radley and will probably never purchase another Acura ever again. More