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Raceway Nissan of Freehold - Service Center

Freehold, NJ

4.6
483 Reviews

483 Reviews of Raceway Nissan of Freehold - Service Center

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September 08, 2023

My service advisor Katrina and tech Dion were amazing. I had a difficult issue to deal with, and they were extremely helpful and dedicated throughout the process. They made sure my car got back to me in g More

by T.KUPFERBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina Ferraina, Dion (tech)
Sep 13, 2023 -

Raceway Nissan of Freehold responded

Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Raceway Nissan of Freehold

September 08, 2023

Work was done according to what was needed- Everything was explained and how much it would cost More

by LIDABRIDGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 14, 2023 -

Raceway Nissan of Freehold responded

Thank you for your positive feedback. We’re proud to have you as a customer and we truly appreciate your business!

September 05, 2023

Knowledgeable about the service I needed. Answered all my questions and took the time to go over the work that was performed. More

by JTFISHERMAN915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oksana Waymouth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Sousa, George Polzer
Sep 09, 2023 -

Raceway Nissan of Freehold responded

We appreciate your positive review about your recent experience with us!

September 05, 2023

They were very good with my work the service guy and the people who did the work But I have been waiting for two weeks for parts I know that it not the fourth of the service goes I doubt it More

by JOHN.MACDONALD9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oksana Waymouth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Sousa, George Polzer
Oct 27, 2023 -

Raceway Nissan of Freehold responded

John, we're glad to hear that you had a good experience with our service team, but we apologize for the delay in obtaining the necessary parts. Your feedback is important, and we appreciate your patience. Thank you for choosing us.

September 03, 2023

They were able to fit my daughter’s car in for service within one day of us calling. They were so pleasant and did an excellent job with solving the problem and getting her back on the road. Thank you a More

by LJARDINE930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Polzer
Sep 07, 2023 -

Raceway Nissan of Freehold responded

Thank you for the kind words! We are glad we were able to help you and your daughter out!

September 03, 2023

Listed items that did not need to be repaired very unhappy with the service. I went to a different dealer and got the real story. You just wanted.my money for unneeded repairs. I have been going thi More

by THEDWANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Perkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Polzer
Nov 10, 2023 -

Raceway Nissan of Freehold responded

We apologize for any miscommunication or dissatisfaction you experienced during your recent visit. It's important to us that our customers receive the best service and accurate information. We appreciate your loyalty and would like the opportunity to address your concerns. If you're willing, please reach out to us directly at (732) 504-3135 so that we can make things right and regain your trust. Thank you for your feedback. Sincerely, Raceway Nissan of Freehold Management

September 02, 2023

Very happy with the service, all employees we’re helpful sad Nissan wasn’t as standup More

by mt472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina - awesome , George Polzer
Sep 09, 2023 -

Raceway Nissan of Freehold responded

We're so happy we were able to help you out! We hope to see you soon!

August 31, 2023

This is the first time for me? I purchased a Nissan rogue and the service was great and I’m looking forward for outstanding customer service from this company. More

by corinemorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Raceway Nissan of Freehold responded

We are so pleased you enjoyed your visit to Raceway Nissan of Freehold! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2023

Good and prompt service. Had nice area for customer waiting lounge and have food for snacks. More

by DILAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 07, 2023 -

Raceway Nissan of Freehold responded

Dilao, we are so pleased you enjoyed your visit to Raceway Nissan of Freehold! If you have any further questions, please don't hesitate to reach out!

August 30, 2023

Everyone was very nice and helpful and the service was done in a very timely manner More

by D.NOESGES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Polzer
Sep 07, 2023 -

Raceway Nissan of Freehold responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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