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Raceway Nissan of Freehold - Service Center

Freehold, NJ

4.6
483 Reviews
Call Service Center (732) 504-3135

483 Reviews of Raceway Nissan of Freehold - Service Center

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September 17, 2023

Not happy being charged for a diagnostic test when the check engine light was on and finding out the problem was the same problem I had when the car was 7 months and has now reoccurring. Probably won't go More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know anyone's name
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Sep 19, 2023 -

Raceway Nissan of Freehold responded

Mike, We are sorry you weren’t happy with your service experience. The diagnostic fee is completely put towards the repair as a credit if you choose to fix it with us. We’d appreciate the opportunity to make things right and encourage you to connect with us – we’ll work with you to address your concerns. Thanks! Please reach out to us at (732) 504-3135. Sincerely, Raceway Nissan of Freehold Management

Sep 19, 2023 -

Raceway Nissan of Freehold responded

Mike, We are sorry you weren’t happy with your service experience. The diagnostic fee is completely put towards the repair as a credit if you choose to fix it with us. We’d appreciate the opportunity to make things right and encourage you to connect with us – we’ll work with you to address your concerns. Thanks! Please reach out to us at (732) 504-3135. Sincerely, Raceway Nissan of Freehold Management

September 16, 2023

They were prompt, courteous and efficient. Waiting area is comfortable and clean. I appreciate the car getting washed. More

by gardiner4481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina
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Sep 19, 2023 -

Raceway Nissan of Freehold responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 16, 2023

It is difficult to get to a person in the service depth without being placed on a long hold and hearing their speel about the change over to Raceway Nissan over and over and over again. More

by JWOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Perkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Raceway Nissan of Freehold responded

We are disappointed to hear that you are not satisfied with your experience. Thank you for leaving feedback. Please reach out to us at (732) 504-3135 so we may identify ways to improve your experience. Sincerely, Raceway Nissan of Freehold Management

September 16, 2023

All employees were very friendly and accommodating. Made it a very pleasant experience. Will definitely continue using the service department More

by MEDONTCARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oksana Waymouth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Sousa, George Polzer
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Sep 19, 2023 -

Raceway Nissan of Freehold responded

Hi Medontcare, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 15, 2023

Arrived on time and was greeted by service rep. The work was completed and my vehicle returned nicecand clean. Staff was courteous. More

by cromanxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina Farraina
Report | Print
Sep 19, 2023 -

Raceway Nissan of Freehold responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2023

The place is clean ,roomy and comfortable. The technicians are professional and friendly. Reasonable wait time. More

by SUNNYGARDEN28@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Polzer
Report | Print
Sep 13, 2023 -

Raceway Nissan of Freehold responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2023

Service was good and done quickly. The car was very clean when it was done. More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Polzer
Report | Print
Sep 14, 2023 -

Raceway Nissan of Freehold responded

There is nothing better than a quick and seamless service experience - glad we could be of assistance to you!

September 08, 2023

Pleasant staff. Just a shame I had to go back 3 times for same issue. More

by F.NELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 14, 2023 -

Raceway Nissan of Freehold responded

Thank you for the kind words! If there’s anything else we can do, be sure to let us know.

September 08, 2023

Never have issues except for pricing. Reps are usually good and knowledgeable and respond back More

by barsa001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Polzer
Report | Print
Sep 13, 2023 -

Raceway Nissan of Freehold responded

Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Raceway Nissan of Freehold

September 08, 2023

I had a good experience. They fixed my car. And when my car was at the shop, they offered me a lawn car. More

by julnaz86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Dunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oksana Waymouth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Report | Print
Sep 13, 2023 -

Raceway Nissan of Freehold responded

We are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

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