Raceway Nissan of Freehold - Service Center

Excellent customer service and outstanding vehicle service My normal visit on 5/6/14 was for an express oil change, tire rotation and to check on a new noise I was hearing. I was greeted very professionally a My normal visit on 5/6/14 was for an express oil change, tire rotation and to check on a new noise I was hearing. I was greeted very professionally and efficiently by Liz who is extremely knowledgable and very intuitive. She reasoned very effectively my vague report on the unusual sound I was hearing and made a clear reference for attention to it. I always request service with Andy Plank because of his superior knowledge and high quality service. And this visit proved why I am so trusting of their total quality of care I receive by them both. A major necessary repair was detected to replace my worn out struts. I was advised to return the next day 5/7 for a complete replacement of top quality Toyota strut parts. I did and there became a need to also install new shocks and so called "boot insulators." It was required that my Solara remain overnight and I was offered car service or a rental for my transportation needs. What turned out to be a very expensive and time consuming unplanned car event was handled extremely well and efficiently at a top level of customer and automobile quality service. So all of the above facts lead to one very important message I must share with you. Your wonderful staff members, Liz and Andy, represent a highly regarded reputation of your DCH Nissan Service Department. I freely recommend the integrity that is available at your service business to anyone I know who is in need of top qualified and highly efficient service providers. Thank you! More

My sons 2013 Nissan Altima was due for service so I went on-line to make an appointment. I picked a date and time and scheduled the appointment effortlessly. My on-line appointment was followed by a very on-line to make an appointment. I picked a date and time and scheduled the appointment effortlessly. My on-line appointment was followed by a very polite telephone call from a Freehold Nissan representative confirming my appointment. When I arrived at the service facility a greeter immediately welcomed me and checked in my vehicle. He then escorted me over to my service writer Jennine Lakes who was waiting for me. I then observed the greeter placing a protective floor cover down in my vehicle and encased my front seat with a plastic cover to protect that as well. Very considerate ! Jennine Lakes was professional, courteous and very efficient. She listed to what I wanted done and made a few suggestions to me that I happily added to my work order. I wanted to wait for the vehicle and Jennine clearly marked on the service request to expedite my car because I was waiting. I sat in a clean and comfortable waiting area and enjoyed a breakfast snack and coffee courtesy of Freehold Nissan. Before I know it, the car was complete. Jennine came out and informed me that everything was done, she explained the invoice to me and escorted me to the cashier, who by the way was also very professional and courteous. I have to say that I was very impressed with the efficiency and the professional manner in which this service center is operated. The price charged for the work I had performed was very fair. This was an excellent experience and I have to commend the management of Freehold Nissan service for maintaining a very efficient and professional staff. My son bought this vehicle at Freehold Nissan and he was extremely happy with the manner in which he was treated by the sales staff. All in all this is a very good dealership and I would recommend them to anyone. I am considering the purchase of a Nissan Rouge from this dealership...If and when I do, I will let you all know how my experience with the pricing and deliver were. Its an excellent dealership, but the price of the vehicle is also very important...To be continued... More

Wonderful purchase experience. Maria Springer was friendly, professional and extremely knowledgeable. There was none of the "pressure" you might find from other dealerships. I dealt with my sales pro friendly, professional and extremely knowledgeable. There was none of the "pressure" you might find from other dealerships. I dealt with my sales professional only and after we shook on our deal, I met the finance representative, Tony, who was equally friendly and professional. In about one hour, I pulled out of the dealership in my new car. What a positive experience at DCH! More

I came into DCH Freehold with a Rogue that would not I came into DCH Freehold with a Rogue that would not accelerate as well as a few other issues. I was so nervous and confused as to what was wrong wi I came into DCH Freehold with a Rogue that would not accelerate as well as a few other issues. I was so nervous and confused as to what was wrong with my car. Jennine Lakes was AMAZING to work with! She not only calmed me down but assured me they would do everything possible to assist me and my car to its full service. DCH did more than that. The quality of care for their customers was outstanding. I’ve never been treated so respectfully, especially in a dealer, before. Jennine helped me with the whole process, and always made me feel like she and the DCH team, would make my car a safe place for me again. I really have no words for this excellent service. Cathy was also super sweet and helped assist me as well. The whole staff at DCH from driving into service center to the actual service people who worked on my car, all work as a team. I can’t tell you how much that’s appreciated. I would highly recommend Jennine, Cathy, and the whole DCH Freehold Nissan dealer. I’m a fan of Nissan cars anyway, but if I ever need anything else done, or looking for a new car, I will 100% come back and recommend to my friends and family. Thank you Jeninne!!! More

The people and service are so friendly and humble. I have bought or leased many cars and this is the best dealership ive ever dealt with .will recommend this dealership and i lease a ford i will bring my for bought or leased many cars and this is the best dealership ive ever dealt with .will recommend this dealership and i lease a ford i will bring my ford to this nissan for future service More

On Friday, Nov. 30 the battery on my car failed to start my 2010 Nissian Altima, 2-door coup. The battery terminal were eaten away by acid--acid was everywhere. The AAA mechanic said that "this destruction my 2010 Nissian Altima, 2-door coup. The battery terminal were eaten away by acid--acid was everywhere. The AAA mechanic said that "this destruction has been going on for a while." I said "I just had an oil change 10 days ago, November 20, 2012. " He said "There is no way, the Nissan service teck could miss this." I had to buy a new battery but this didn't bother me as much as being allow to leave their NEW million dollar service center with so little regard for my personal safety. I leave work at 10 pm. More

I've taken my 2000 Maxima to them a number of times. In one instance, I had them fix a scraping noise coming from the front of the car. After they fixed it, the noise came back after a few months, so I had one instance, I had them fix a scraping noise coming from the front of the car. After they fixed it, the noise came back after a few months, so I had them fix it again. Again, the noise came back after a few months. I don't have the time to keep going back to them, so I won't. I had another issue with them too. Once I brought my car in for service to replace a rusted out muffler and exhaust pipe. When they were done with the work, they called me to come in and pick up the car. I had my wife drop me off with my (at the time) 8 year old daughter. When I got to the car, I noticed something hanging down underneath the car and I pointed this out to the service manager. Apparently, they had forgotton to put everything back together correctly. Am I glad I noticed it because, had I driven the car as it was, the dangling piece of metal would have definitely come off while I was driving and could have caused an accident. More

I recently purchased a Nissan Juke. One of the best cars I've ever owned. It performs, stylish, great on fuel and I got tremendous value for my dollar as this vehicle came loaded. Their sales and service st I've ever owned. It performs, stylish, great on fuel and I got tremendous value for my dollar as this vehicle came loaded. Their sales and service staff are terrific! Professional, courteous and they take excellent care of me each time I am in for routine service. I would recommend them highly. If your in Central Jersey, and even if your not, if you plan a NIssan purchase, DCH Freehold Nissan is the place to go. Bill Neogra More