Raceway Nissan of Freehold - Service Center

This is what you call a real Dealer! Making the turn off of RT 9 and turning into DCH all I could say was "WOW". You can tell these guys are serious about this Dealership. I came from ano Making the turn off of RT 9 and turning into DCH all I could say was "WOW". You can tell these guys are serious about this Dealership. I came from another Dealer where you are treated as "the unknown customer" to DCH treating me like I just bought a fleet of trucks from them. I had to make a Express appointment using their website the night before and it was great. No hassle just "bring it in and we'll take care of you!!!! First time there I really wasn't sure what to expect so I showed up early and was pleasantly surprised they were open and a Service Consultant met me with a smile that said "Welcome to DCH!" Matt Cascello was excellent, took me in, kept everything simple and quick and I was out of there in no time. Beautiful clean waiting area with fresh coffee, bagels, TV and everything to make you comfortable. Trust me there is a big difference among Dealerships and I truly believe Nissan should look into it. DCH has earned their stars and I found my new car buying home with them. More

Incredible Customer Service I purchased my ‘09 rogue from this dealership Dec ‘08. Since then, I have only used DCH Freehold to service my car. Over the years, the labor can be I purchased my ‘09 rogue from this dealership Dec ‘08. Since then, I have only used DCH Freehold to service my car. Over the years, the labor can be pricy but the technicians do a great job. Jeanine (my usual service advisor) has always taken good care of me, never once pushed me to get unnecessary work done. Most recently, I brought my car in complaining of a strange thumping feel that did not happen frequently. It took the technicians a few days to repeat the incident, during which Matthew (my service advisor for this instance) provided a loaner car for free (something free from a dealership-crazy!!). To my dismay, it was my transmission. To make matters worse I was just past my warranty. I was not ready to buy another car nor drop many thousands on a new transmission. Matthew recommended to contact Nissan Consumer Affairs to see if they could help me out. The consumer affairs process was simple. After a call with the dealership, to discuss my case with Cathy, Nissan would cover the parts and I cover the labor. Hallelujah! I was and am ever so grateful to Cathy and her team! Matthew had the transmission ordered and within 3 days I had my car back - which had a courtesy detail job too! From an initially quoted $4900 job, I paid $1500. Considering I got my car (which I love) back with a BRAND NEW TRANSMISSION, a free loaner car while the issue was being diagnosed, a reduced labor cost and courtesy detail job - I think I made out pretty good :) Cathy has a great team of advisors and technicians – they went ABOVE AND BEYOND my expectations. They truly subscribe to great customer service which has kept me a loyal customer. Thanks again Cathy! More

Service worth Driving for I bought my car at this Nissan and then moved up north to Parsippany shortly after. I continue to make the hour drive to this Nissan dealer because of I bought my car at this Nissan and then moved up north to Parsippany shortly after. I continue to make the hour drive to this Nissan dealer because of the service. They are always welcoming. It is probably the friendliest customer service staff I have ever seen at a dealership. I have owned several cars and always feel screwed over at the service desk. This Nissan has always made me felt the opposite. There is one guy Matt who has taken care of me with a loaner car or shuttle ride when I have had appointments at the same time as an oil change. They have reasonable prices on parts. Recently, and what brings me to writing this review is the Service manager Liz. With the inclement weather lately, I hydroplaned in the snow and hit a curb. For a little over a week my car was making a funny sound and drive funny. I took it in for an oil change and a few other things and they checked it out. The bearing had snapped and my car needed a major repair. When I heard the initial price, I was stunned at what service would cost but it seemed fair. I went over to Liz and asked her if she could work with me on a few things as things were a little tight. She agreed and my pricing came down to what I could afford for parts and labor. At this point I figured I had this cost and the cost of the oil change and wipers I purchased prior to the, examining my car. The service was quick, about 3 hours and they gave me a loaner car so I didn't sit there waiting all day. Some dealerships don't give you anything and make you wait in the waiting room all day. Oh and it was a busy Saturday too. When I got back to the dealership, my car was ready and I was stunned that my bill included my oil change, wiper blades not inserts, an air filter and the bearings I needed. All of that service was included at my negotiated price. On top of that, I snapped the sensors in the bearing and they had included that in the price. This was the first time I received real service from real people and I will continue to drive an hour and a half just to receive my car service from DCH. They truly Deliver Customer Happiness and I recommend them to everyone. I hope this review makes you think twice about where you have your car serviced, because it should be serviced by real people. The sales team is different, but the service team really matters. More

This is an overall excellent dealership to do business with Extremely satisfied with the service at this dealership and especially with Jennine Lakes. Always a friendly welcome, efficient and professional and Extremely satisfied with the service at this dealership and especially with Jennine Lakes. Always a friendly welcome, efficient and professional and a pleasure to deal with. I trust her and this dealership and that is not a common feeling when it comes to car dealerships. At my last service appointment I even had the pleasure of meeting with the General Manager who was also very responsive and courteous. The overall experience from purchase to service has been outstanding !!! More

Great Nissan Dealer experience I like to go to the DCH Nissan in Freehold. They are very honest, great service. Many times I go to get my car fixed and they always offer a loaner I like to go to the DCH Nissan in Freehold. They are very honest, great service. Many times I go to get my car fixed and they always offer a loaner car. Always pleasant and Liz is always helpful and really has awesome customer service. My car is 9 years old but I still go there and their prices are very competitive compared to other car shops in the area plus they give you points. I do definitely recommend this dealrler More

Commendation for Liz Triola and Matthew Cascello We are the owners of a Nissan Altima and went to this dealership on Aug. 22, 2014 for an oil change and to possibly buy tires. Matthew attended to us We are the owners of a Nissan Altima and went to this dealership on Aug. 22, 2014 for an oil change and to possibly buy tires. Matthew attended to us as soon as he was able to. He was very friendly and helpful and told us that Liz would be able to help us regarding the tires and other things we may need. He honored the discount promised to us regarding the oil change during our next visit which was that day. Liz was the best. She was able to find some existing warranty that our car still had, offered us a good deal on the tires and was just very helpful and accommodating. We also got a nice loaner car while they were fixing our car. Thank you all for the great experience. The only drawback was that you ran out of the chocolate drink mix so maybe next time you'll have them : ) More

Fantastic Customer Service A big shout out to Liz Triola she went above and beyond being helpful with my car. I thought I was going to have major expenses right before the holi A big shout out to Liz Triola she went above and beyond being helpful with my car. I thought I was going to have major expenses right before the holiday since my battery died at the dealership. Lucky for me that I had bought my battery at the dealership a few years ago and it was under guarantee. She guided me on all the things I need to do as I approach my 90,000 mile mark to maintain my car in excellent condition so I can buget my expense. I left the place in a great mood. Thank you DCH and Liz Triola Milvian More

THIS IS AN EXCELLENT DEALERSHIP ! This absolutely is the best dealership ! I called to make a service appointment for my Altima (oil change)...and was greeted by a very friendly and e This absolutely is the best dealership ! I called to make a service appointment for my Altima (oil change)...and was greeted by a very friendly and efficient receptionist. Made the appointment very easily. Upon arrival on the date of service I was personally greeted by a polite and efficient employee who escorted me to my service writer Jennine Lakes - she greeted me with a warm smile and a big good morning - This is the third time I have had the pleasure of dealing with Jennine Lakes and I must say that every time she is upbeat, friendly, caring, very professional and knowledgeable and extremely efficient. She helps to make the dealership experience smooth and actually enjoyable. After getting the paper work taken care of she personally escorted me to the waiting area and showed me the coffee and bagels...a nice morning treat. When the car was ready, she came and got me and went over what was done etc and escorted me to the cashier. I have to say, the personal attention that you receive at this dealership is unique and very refreshing. It is a pleasure doing business with this dealership. If you decide to use this dealership service department, please take my recommendation and ask for Jennine Lakes - she will halp you in any way that she can. Great dealership !!! They deserve the award that they received this year. More