Raceway Nissan of Freehold - Service Center

"Bait and Switch" on price We had our Altima serviced for an oil change and tire replacement. I had called the same morning and got price quotes by phone. The phone quotes wer We had our Altima serviced for an oil change and tire replacement. I had called the same morning and got price quotes by phone. The phone quotes were fair and I immediately took my car in for service. I then waited and the work was done. To my surprise the bill for the oil change and tune up were nothing like the phone quotes. When I presented the quotes to my service rep. she told me that only the manager could help me and he was off on this particular saturday. She took my info and said the manager would call me.---HE NEVER DID!, I then called and was told that he was busy?? and again that he would call me back--AGAIN I never received the call. I told this to many of my friends and warned them about DCH Freehold. DO yourself a favor and go somewhere else!!!!!!!!!!! More

FRIENDLY AND KIND I JUST BROUGHT MY 2015 SENTRA FOR ITS FIRST OIL CHANGE ,I WAS GREETED WITH A SMILE. I WAITED ABOUT 45 MINUTES ,THAT WAS THE FASTEST I WAITED I I JUST BROUGHT MY 2015 SENTRA FOR ITS FIRST OIL CHANGE ,I WAS GREETED WITH A SMILE. I WAITED ABOUT 45 MINUTES ,THAT WAS THE FASTEST I WAITED IN A SERVICE DEPT. I TRULY RECOMMED dch freehold nissian. to service your car,and they even wash my car for free, More

Excellent Service I felt this experience deserved the proper credit. I have been through many cars as well as dealerships in my lifetime. The experience I had and have I felt this experience deserved the proper credit. I have been through many cars as well as dealerships in my lifetime. The experience I had and have every time in DCH Freehold Nissan service is by far the BEST I have ever had! Liz Triola in Service gets a 2 thumbs up from me. I had a few issues with my used car purchase and upon bringing the issues to her attention ALL have been handled in a timely fashion with the ultimate courtesy as well as professionalism. I will continue to have my vehicle serviced here and will recommend the service department 100% More

Fast and friendly I don't droveninto the express service and was greetedbin a friendly manner. They wrote up the order right away and had me wait in the spacious custo I don't droveninto the express service and was greetedbin a friendly manner. They wrote up the order right away and had me wait in the spacious customer lounge. My car was ready in less than an hour and they washed it too. More

NISSAN DCH SERVICE The service consultant Eric Jacobsen was professional and knowledgeable. He had me in and out in less than two hours. No appointment made either. T The service consultant Eric Jacobsen was professional and knowledgeable. He had me in and out in less than two hours. No appointment made either. They seemed buttoned up. Part was available, I watched them check the car after repair. Kind of impressed. Good operation. Staff trained properly. More

Fantastic Service Department Freehold Nissan is fantastic. Their service department means Just that; service. Not the greasy, dirty, smells of smoke garage with the man you hav Freehold Nissan is fantastic. Their service department means Just that; service. Not the greasy, dirty, smells of smoke garage with the man you have to speak to answering with "Yeah" all the time. But polite, knowledgeable, helpful, and very willing to see to the little details of what needs to be done type of attention you just don't find in many places. More

Best customer focused service manager and friendly staff In September I discovered that the tires on my 2013 Quest were cupped after a tire rotation service. As I had less than 20K miles on the tires, I dec In September I discovered that the tires on my 2013 Quest were cupped after a tire rotation service. As I had less than 20K miles on the tires, I decided to go to the dealership for explanation. I sought Leo, the service manager, out without an appointment. Leo did not turn me away. Instead he sat with me, listened to my issues patiently, explained the tire design principles of Quest, and asked me if I had alignment done. I did not as we never hit a pot hole and only drove the Quest for long distance on highways. Then I remembered I did hit a bambi which clanked under the wheels for quite a few seconds before falling off. Leo made arrangements to do alignment on my van immediately (and with a discount). He also arranged a loaner car (which is a service I did not even aware) so I could run my errands. I was so glad that I took Leo's advice as the alignment was off. I bought my 2013 Quest new at this dealer. But I did not bring the van back for service thinking that dealer's prices were too high and there was no difference in services at dealership. But Leo made me feel that I was a valued customer. His attitude and approach showed me that he really cares about his customers. He made this Nissan service center stand out from other service centers. Because of him, I shall be a return customer. We only drive Toyota and this is our first Nissan car. Because of our good experience here, next time we will consider Nissan at this dealership too. More