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Raceway Nissan of Freehold - Service Center

Freehold, NJ

4.5
488 Reviews

488 Reviews of Raceway Nissan of Freehold - Service Center

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March 05, 2016

"Bait and Switch" on price We had our Altima serviced for an oil change and tire replacement. I had called the same morning and got price quotes by phone. The phone quotes wer More

by stay away from DCH Freehold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who cares--they lack customer service and obviously don't care
Mar 22, 2016 -

Raceway Nissan of Freehold responded

I would like to personally apologize for the dissatisfaction you experienced with our service department. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. The negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Sincerely, James DiChiara - JDiChiara@DCHUSA.com Customer Relations Manager Direct line (732) 984-9061

January 15, 2016

Stole property, bad customer service, poor mechanic service Service center should be closed down. I had articles stolen from my car. Leo the service manager is a joke and needs to take LOTS of customer satisf More

by ncohen12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo Vitalin
November 14, 2015

FRIENDLY AND KIND I JUST BROUGHT MY 2015 SENTRA FOR ITS FIRST OIL CHANGE ,I WAS GREETED WITH A SMILE. I WAITED ABOUT 45 MINUTES ,THAT WAS THE FASTEST I WAITED I More

by jasonlibra73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Petruizello
Nov 17, 2015 -

Raceway Nissan of Freehold responded

Thanks for the great review, Jason! We really appreciate the positive feedback, and it’s great to hear that the service department delivered a detailed, yet efficient experience. Please come back to see us again here at DCH Freehold Nissan! If you have any questions, please contact me at 732-984-9771 or email me at lvitalin@dchusa.com. Sincerely, Leo Vitalin, Service Manager

November 11, 2015

Excellent Service I felt this experience deserved the proper credit. I have been through many cars as well as dealerships in my lifetime. The experience I had and have More

by taken advantage of
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Triola
Nov 16, 2015 -

Raceway Nissan of Freehold responded

Thank you for the wonderful review! We truly value your loyalty to DCH Freehold Nissan. We’re honored to hear such a long list of things you enjoyed at our dealership. We appreciate the kind words about Liz and will be sure to pass along the compliments. Thank you for your business and we look forward to working with you again in the future. If you have any questions, please contact me at 732-984-9771 or email me at lvitalin@dchusa.com. Sincerely, Leo Vitalin, Service Manager

November 08, 2015

Fast and friendly I don't droveninto the express service and was greetedbin a friendly manner. They wrote up the order right away and had me wait in the spacious custo More

by slcohen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Petruizello
Nov 10, 2015 -

Raceway Nissan of Freehold responded

Thank you for the 5-star review! It's great to know you had a positive interaction with our service department, and we will definitely pass along the kind words. Please contact me at 732-984-9771 or email me at lvitalin@dchusa.com if you need anything or have any questions. We look forward to seeing you again here at DCH Freehold Nissan! Sincerely, Leo Vitalin, Service Manager

November 06, 2015

NISSAN DCH SERVICE The service consultant Eric Jacobsen was professional and knowledgeable. He had me in and out in less than two hours. No appointment made either. T More

by craigi
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Eric Jacobsen
Nov 10, 2015 -

Raceway Nissan of Freehold responded

Thank you for the great review! We're glad to hear you had an efficient, yet detailed experience with our service department. Please contact me at 732-984-9771 or email me at lvitalin@dchusa.com if you have any questions, and please come back to see us again here at DCH Freehold Nissan! Sincerely, Leo Vitalin, Service Manager

October 14, 2015

Fantastic Service Department Freehold Nissan is fantastic. Their service department means Just that; service. Not the greasy, dirty, smells of smoke garage with the man you hav More

by rlesky1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cascello
Oct 14, 2015 -

Raceway Nissan of Freehold responded

Thank you for the great review! We're so glad to hear you found our service department both professional and friendly. We look forward to seeing you again here at DCH Freehold Nissan!

October 05, 2015

Best customer focused service manager and friendly staff In September I discovered that the tires on my 2013 Quest were cupped after a tire rotation service. As I had less than 20K miles on the tires, I dec More

by amynj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Vitalin, Matthew Cascello
Oct 14, 2015 -

Raceway Nissan of Freehold responded

Thank you for taking the time to give us a great review! We're so glad Leo treated you so well! We look forward to working with you again in the future.

October 05, 2015

Being taken for a service ride I have had my car serviced at this dealership 4 times, in the last year, 3 of them within the last 6 months. Every time I get my car back, something e More

by reeseb77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Jacobsen, Matthew Cascello
September 16, 2015

Very friendly The service center people are really nice and helpful. The service Manager Leo Vitalin is very helpful. I have no much experience with then in refe More

by FADYCPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Vitalin, Thomas Petruizello
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