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Raceway Nissan of Freehold - Service Center
Freehold, NJ
486 Reviews
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486 Reviews of Raceway Nissan of Freehold - Service Center
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July 31, 2017
Brought my car in for repair and got the run around I dropped my car off for a transmission repair on a Thursday night. It took four days to get someone who knew what was going on with the car. After de I dropped my car off for a transmission repair on a Thursday night. It took four days to get someone who knew what was going on with the car. After dealing with their arrogant attitudes and getting the run around I finally get my car back and find the floors covered in grease. I guess they ran out of the paper floor mats. More
by BStahl
Employees Worked With
Multiple
July 25, 2017
Difficult situation resolved My 2014 Murano needed rear shocks and repairs at 27K miles. With help from Nissan Consumer Affairs and DCH Service Adviser Liz Triola, my SUV has been My 2014 Murano needed rear shocks and repairs at 27K miles. With help from Nissan Consumer Affairs and DCH Service Adviser Liz Triola, my SUV has been fixed to my satisfaction. Thank You for going over and beyond, Liz !! More
by vishsnj
Employees Worked With
Liz Triola
June 13, 2017
Car trouble made easy Had a bad transmission in a 2014 Altima. Got CVT Recall performed at a different Nissan dealer, when the problem continued, I brought it back and the Had a bad transmission in a 2014 Altima. Got CVT Recall performed at a different Nissan dealer, when the problem continued, I brought it back and they couldn't tell me what was wrong. "The computer is still rebooting itself it'll drive fine." 3 days later when I stalled on a highway in NY and got towed to ANOTHER Nissan dealer, over the weekend, they couldn't tell me what was wrong. I bring it to Liz in Freehold, she got me a loaner at 6pm, and by lunch the next day, she called to tell me that the transmission is shot, and she will make certain it is covered under warranty. A HUGE help to my peace of mind. Thank you! More
by AltimaTransmission2017
Employees Worked With
Liz Triola
May 03, 2017
My service advisor rocks! My service advisor is awesome! Every time I pull into the shop Kristamarie comes around from her desk to personally greet me and ask how me and my fa My service advisor is awesome! Every time I pull into the shop Kristamarie comes around from her desk to personally greet me and ask how me and my family are doing. She then goes to work on making sure that my vehicle is in good hands. Always a pleasant experience - 5 stars ?? ???????? for Kristamarie!! More
by DJ Greg Nice
Employees Worked With
Kristamarie Calabrese
April 09, 2017
Excellent service Liz, my service rep was very nice, she kept me updated the whole time my car was there. Even when I went in to pick up my car she went through all th Liz, my service rep was very nice, she kept me updated the whole time my car was there. Even when I went in to pick up my car she went through all the detailed service work with me. More
by Altimapaul
Employees Worked With
Liz Triola
March 18, 2017
HORRIBLE EXPERIENCE FROM START TO FINISH !!! My son leased a brand new Maxima from this dealer. Right from the start we experienced a significant problem. My son and i negotiated a deal for a l My son leased a brand new Maxima from this dealer. Right from the start we experienced a significant problem. My son and i negotiated a deal for a lease at $300 a month. I had to leave and my son stayed behind to close the deal. All of a sudden they raised the monthly payment to $310.00 To make a long story short, after much back and forth they gave us a refund. We both agreed that something substantial changed at this dealership since the last time we leased a car here. The problem we are experiencing now is that an extremely distracting sound is occurring somewhere in the car behind the drivers seat. We have been to the dealer numerous times trying to have the problem fixed. They made one attempt to fix the problem by insulating the center column. However the problem persists to this date. They sent a very rude and unprofessional engineer to examine the car who had the audacity to actually insult us in the presence of other customers. We filed a formal complaint against him to Nissan North America. They ignored the complaint. The bottom line is that we followed the advise and counsel of the Assistant General Sales manager and filed a complaint to Nissan north America in an effort to get the car fixed. That amounted to a complete run around. We were forced to file a New Jersey lemon Law complaint and to file with the NJ Better Business Bureau where we just went for a formal hearing. What a waste of time and effort because we just found out that Nissan helps fund the BBB ! So we have secured the services of a lemon law attorney and we will proceed forward with him. In the men time we have just ordered some bright yellow lemon posters that we are going to hang in the cars windows and park it at the Freehold Mall for everyone to see that we have NISSAN LEMON from DCH Freehold Nissan. My recommendation is that you avoid this dealership...They are nothing like what they used to be. Its now HIGH pressure sales and INCOMPETENT service. Also, using Nissan North America Customer Service is a complete waste of time. We will pursue this matter with the Lemon Law Attorney and take it to Court if necessary. I will never do business with these people again and I highly recommend that you do NOT as well. More
by Tom B
Employees Worked With
Assistant Sales Manager & former Service Manager
May 29, 2016
Tremendous effort I brought my '05 Xterra to Freehold Nissan because the check engine light came on. The problem?? Dead transmission! Thank God for extended service I brought my '05 Xterra to Freehold Nissan because the check engine light came on. The problem?? Dead transmission! Thank God for extended service plans. Eric in service and his team of mechanics went right to work to diagnose and then fight for me with the warranty company to get this problem (which WAS a covered repair) fixed as quickly as possible. I thought the doctor's offices had a difficult time!!! Eric must have spent over 3 hours going back and forth with adjusters, reps, and me trying to get this taken care of... which eventually he was able to. While my car was in the shop he was even able to arrange for a loaner at no cost to me! Thank you, Eric, and the rest of the crew at DCH Freehold Nissan!! More
by stylestj
Employees Worked With
Eric in Service
April 15, 2016
Rear Brakes Again? I went in today for an oil change and tire rotation for my 2009 Murano. I was told that my left rear caliper is seizing and it needed to be replaced I went in today for an oil change and tire rotation for my 2009 Murano. I was told that my left rear caliper is seizing and it needed to be replaced along with a brake job. I had a rear brake job done at DCH NIssan Freehold on 7/31/13, 41498 miles on the vehicle. I was told at the time that I needed a rear brake caliper as well and I had it replaced. The vehicle now has 62200 miles and now needs another rear brake job and caliper? I have an extended warranty and they said the caliper is not covered due to rust and seized because the slide pins were not lubricated during the last brake job. So now I'm expected to pay hundreds of dollars for a repair caused by DCH's previous shoddy workmanship? I shouldn't have to pay anything. The pads and rotors were worn because the last brake job was not done correctly by DCH resulting in premature failure. More
by ming815
Employees Worked With
Eric Jacobsen
March 05, 2016
"Bait and Switch" on price We had our Altima serviced for an oil change and tire replacement. I had called the same morning and got price quotes by phone. The phone quotes wer We had our Altima serviced for an oil change and tire replacement. I had called the same morning and got price quotes by phone. The phone quotes were fair and I immediately took my car in for service. I then waited and the work was done. To my surprise the bill for the oil change and tune up were nothing like the phone quotes. When I presented the quotes to my service rep. she told me that only the manager could help me and he was off on this particular saturday. She took my info and said the manager would call me.---HE NEVER DID!, I then called and was told that he was busy?? and again that he would call me back--AGAIN I never received the call. I told this to many of my friends and warned them about DCH Freehold. DO yourself a favor and go somewhere else!!!!!!!!!!! More
by stay away from DCH Freehold
Employees Worked With
Who cares--they lack customer service and obviously don't care
January 15, 2016
Stole property, bad customer service, poor mechanic service Service center should be closed down. I had articles stolen from my car. Leo the service manager is a joke and needs to take LOTS of customer satisf Service center should be closed down. I had articles stolen from my car. Leo the service manager is a joke and needs to take LOTS of customer satisfaction courses. I cant believe he is a manager. Also, my car needed to be brought back to the shop three times for Nissan to finally fix the shock noise after they changed my rear shocks. They even tried to blame window noise for what was clearly noise coming from the shocks. I needed to show the mechanic the noise it was making before Nissan service took my car back in again to fix the noise complaint I had, and clearly coming from the shocks Nissan changed. All around, bad place to leave your car if you still want to have your belonging, bad customer service, and bad overall mechanic service. More
by ncohen12345
Employees Worked With
Leo Vitalin
