Raceway Nissan of Freehold - Service Center

Final problem resolution was great My wife and I were in need of a "new" car very quickly and we wanted a Nissan Quest but Nissan stopped producing them after 2017. Freehold Nissan was My wife and I were in need of a "new" car very quickly and we wanted a Nissan Quest but Nissan stopped producing them after 2017. Freehold Nissan was the only dealership that had several Certified Pre-Owned 2017 Quests to choose from and we purchased one only to discover on closer inspection several problems that needed fixing. The problems were not initially addressed to our satisfaction through sales and I felt I needed to pursue a better resolution. I was given Sidonne Hendricks, Business Development Associate, as my contact person and she, along with Service Manager Doug Monaco, acted on my behalf in getting the buy-in of the right people to get all my problems taken care of. Doug could not have been nicer in taking care of me and the service was done with great expertise. Kudos to Sidonne and Doug for taking a not so great car buying experience and converting into a win for Freehold Nissan customer satisfaction and their service center excellence. More

Dissapointed To say the least I was disappointed with your service department. I took my Nissan in for an oil change. When I checked in, I was told by the servic To say the least I was disappointed with your service department. I took my Nissan in for an oil change. When I checked in, I was told by the service manager that the procedure would take an hour and the courtesy car wash would take 15 minutes. After waiting 2 hours I went to the service manager and questioned the status of my car. The service manager checked the computer and said he would check the status. He came back and told me that the car needed 2 tires, transmission fluid change, and both the cabin filter and air filter needed to be replaced. I asked the service manager if the technician checked the filters he said Yes. I then explained to the service manager that the technician could not have checked the cabin filter or air filter because I replaced both filters the day before I brought the car in for service. He then tried to cover up his comments by saying the technicians only go by millage and do not always check the filters. At this point I asked the service manager if the technician would pull out the new filter and replace it and then charge the customer, he had no answer. I told the service manager to please get my car. After waiting two hours the car was not even washed. The service manager brought me my car and I left. To say the least, I was VERY disappointed with your service. I also had the tires checked. The fronts tires are at 6/32 and the back tires are at 4/32. The Nissan only has 34,500 miles on it. What kind of tires is Nissan putting on these cars? Robert Moye 732 610 2854 More

Courteus and professional staff I purchased my Nissan Frontier from this dealership in 2016. The entire staff has always been courteous, professional ans caring. The service personne I purchased my Nissan Frontier from this dealership in 2016. The entire staff has always been courteous, professional ans caring. The service personnel is outstanding. It has been the best service experience that I have ever had in over 40 years of autos ownership. More

THE BEST CUSTOMER SERVICE THAT I RECEIVED IN ALL MY YEARS One person name SERGIO SOSA was an excellent attendant. He take care and resolve all my issues with the Transmission of my ROGUE, my car now is runnin One person name SERGIO SOSA was an excellent attendant. He take care and resolve all my issues with the Transmission of my ROGUE, my car now is running smooth and runs very well. thanks to Nissan Frehold and Sir, SERGIO SOSA. More

quality service Tom Petruzziello was my service advisor. He listened carefully to my reason for bringing my Maxima in and accepted all coupons I had received for serv Tom Petruzziello was my service advisor. He listened carefully to my reason for bringing my Maxima in and accepted all coupons I had received for service savings. I waited a minimum amount of time and was advised of any potential concerns for future repairs. Overall, I was well pleased with Tom and the service and professionalism of DCH Freehold Nissan on November 7th. More

Oil change-quick and easy I dropped into Nissan on my way to a doctors appointment. I had a limited amount of time. I wasn't sure i would have enough time. Sergio helped m I dropped into Nissan on my way to a doctors appointment. I had a limited amount of time. I wasn't sure i would have enough time. Sergio helped me and figured out I would have enough time. He was professional and thorough. He assured that I was taken care of in the appropriate timeframe and got me on my way. Thank you. Arlene Siev More

THE GREATEST SERVICE EVER. IT WAS MY PLEASURE TO MEET AND BE A CUSTOMER OF LIZ TRIOLA. SHE IS A EXCEPTIONAL PROFESSIONAL. WELL SPOKEN AND UNDERSTANDING. SHE IS VERY WELL INFORME IT WAS MY PLEASURE TO MEET AND BE A CUSTOMER OF LIZ TRIOLA. SHE IS A EXCEPTIONAL PROFESSIONAL. WELL SPOKEN AND UNDERSTANDING. SHE IS VERY WELL INFORMED AS TO NISSAN PRODUCTS AND SERVICES. AGAIN I WOULD GIVE LIZ THE HIGHEST ACCOLADES. THANK YOU, AGAIN, FOR YOUR HELP AND COURTESY. More

Kay Graf of Nissan - Freehold Kay Graf was my Service Consultant during a recent visit and she treated me as if I was the only customer in the store, kept all the promises on time Kay Graf was my Service Consultant during a recent visit and she treated me as if I was the only customer in the store, kept all the promises on time to repair, cost, etc. Kay was outstanding. I highly recommend Kay Graf whenever you go to DCH Freehold Nissan. Matthew C. 2011 Nissan Rouge More