Raceway Nissan of Freehold - Service Center
Freehold, NJ
486 Reviews of Raceway Nissan of Freehold - Service Center
I am truly grateful for the overall service received. My initial service problem was corrected during the first visit. In addition my adviser brought two recalls to my attention, both were resolved. My initial service problem was corrected during the first visit. In addition my adviser brought two recalls to my attention, both were resolved. More
comfortable waiting area. polite service techs. explained what they did . I've been using freehold nissan for many years and never disappointed polite service techs. explained what they did . I've been using freehold nissan for many years and never disappointed More
Chris was wonderful. He answered all my questions. The service was done in a timely fashion. I would recommend Nissan to everyone He answered all my questions. The service was done in a timely fashion. I would recommend Nissan to everyone More
They used to be pretty good when it was owned by DCH. Now, their service department is very difficult to deal with. I can't get a price for an oil change without giving up my email address, phone number Now, their service department is very difficult to deal with. I can't get a price for an oil change without giving up my email address, phone number and making an appointment, and even then they can't tell me the price. I also had an issue a while back with my '09 Altima, and they ended up charging me $600 to change the signal and market bulbs - just the bulbs! I couldn't trust them with a transmission issue, so I took my '16 Maxima to Sansone Jr in Neptune, a half hour drive away (Freehold Nissan is 15 mins away). Be careful with these guys - if you come in for maintenance, you might end up having to return for a problem you didn't have before! More
Worst service ever! Don’t go there! I would give a negative if I could. Even the windshield wiper from there don’t work, especially for the amount of money paid at this supposed to be professional dea negative if I could. Even the windshield wiper from there don’t work, especially for the amount of money paid at this supposed to be professional dealership! Brand new tire exploded suddenly on the road after purchased and installed from them! They couldn’t detect a tire pressure sensor was broken until I went to another Nissan dealer. They just inflated my tire and told me no problems found!🤷♀️ More
tom in service got my Bluetooth working in about 1 minute. I have tried for several days to get it working with no luck.. very friendly and professional. thank you t got my Bluetooth working in about 1 minute. I have tried for several days to get it working with no luck.. very friendly and professional. thank you tom. More
Very Disappointed Ok, Sidonne- I was not going to say anything but since you asked; I was thoroughly disappointed. I have been buying cars from Freehold Nissan for yea Ok, Sidonne- I was not going to say anything but since you asked; I was thoroughly disappointed. I have been buying cars from Freehold Nissan for years and am currently driving my 6th car from you. I would think that would count for something. The “service concierge” who tells me he has been there for 30 years (although I have never seen him before) was cold, rude and acted like he was doing me the favor in even seeing me. The new cashier who was busy on her cell phone most of the time I interacted with her; made it plain that she does not do anything beyond taking the parents. In the past, one could ask for information and the lady at the cashier desk would at least try to find out or give a name of a person one could ask. I had asked to see the Manager (I assume you) and was told you were out for the day, period. If these two individuals are examples of the “new” Freehold Nissan- I will be taking my future business elsewhere. The people at Chevrolet down the road could not have been nicer or more helpful to my wife. More
solve my problem Wonderfool Administrator, helped very much, very kind and knowledgeable, so nice with people. Thank you, Sidonne, for help with my problem. I apprec Wonderfool Administrator, helped very much, very kind and knowledgeable, so nice with people. Thank you, Sidonne, for help with my problem. I appreciate her professional work Tatyana Yankilevich More
Waiting for refund I paid almost $140 for a service that was prepaid. Alberto Zorrilla is too lazy to look up my VIN. He told me I didn't have the service with the new d I paid almost $140 for a service that was prepaid. Alberto Zorrilla is too lazy to look up my VIN. He told me I didn't have the service with the new dealership. In March, after speaking with corporate, Alberto Zorrilla found the information. I asked for reimbursement for the prior service. I had to go back to speak to Douglas, service manager. He told me on March 25th I would get a check within 3 weeks. Almost 5 weeks later, I return to the dealership and Douglas has no idea what I'm talking about. One of the service writers called me a jerk. Fyi- I called the day before and didn't receive a response. I had to call corporate AGAIN! I tried to call the GM three times. He never called back! More
Best experience ever!! I travel for work quite often and for my most recent trip I was in NJ. After a long day of meetings I was heading home to Pennsylvania and my car star I travel for work quite often and for my most recent trip I was in NJ. After a long day of meetings I was heading home to Pennsylvania and my car started to make a funny noise. Thankfully I was able to find your dealership. Not only did they take my car in which I assume was close to their closing time, they fixed my car and got me back on the road in no time!! They were soo friendly and polite, I couldnt have been happier with my experience, especially since I didnt even buy my car there. The Manager Doug couldn't have been any more accommodating!! What an amazing service team you have! More