RC Hill Mitsubishi-DeLand

Purchased new an 06 Lancer Evolution MR. Took extremely good care of it and returned back to RC Hill for all major service. In July on 2010 I took it in for warranty issues before it expired. Major problem good care of it and returned back to RC Hill for all major service. In July on 2010 I took it in for warranty issues before it expired. Major problem was fading clear coat on the hood. I was told that I would have to wait until November 1st to get paint work performed. At the time I also decided to have stone chips repaired on the front bumper and to generally restore the body to like new. There was water spotting on the roof and I asked if it could be polished out. So the date of November 1 was set. All non warranty paint repairs were to be in the 6-7 hundred dollar range, not including what would be covered under warranty. I rented a car across the street at Enterprise for about 9 days while the work was performed. Upon taking my car after having some rough edges on the hood polished out and examining it in the sun I paid for the work and took it. It had a very slick wax coating on it and looked nice. A few days later when I bucket washed it, most of the wax washed off and I immediately noticed a cross hatched sand scratch pattern on the roof. There is also a spot where the buffing wheel burned through the clear coat. In the parking lot of the car wash I could see sand scratch and dark blotches in the hood, as well as a very prominent wavy appearance in the paint. The wax and bright sun had masked poor body work. I know good and bad paint work. I rate this poor. RC Hill's service department has gone a bit down hill since new management took over, and I expressed my opinion of that in telephone calls made to me about my level of satisfaction for my recent visit. I returned the car, expressing my dissatisfaction, and rented another car for several days to get a phone call that nobody at RC Hill Mitsubishi could find any flaws in the work done and to come pick up my car. I composed myself the next morning and spoke to RC Hill after being greeted by the sales manager. I believe I spoke with him for 45 minutes. I expressed my deepest dissatisfaction in the work performed and how much out of pocket money I should have went and spent to get the job done right. The paint work is just terrible. My car needed paint work right off of the lot when first purchased. RC Hill had a body shop manager that performed flawless work. The car looked like it had never been painted. That was on the hood and on the trunk lid. This time around I suspect that it was painted with flaws and hurriedly sanded and repainted. The waviness is very visible yet RC said he can not see anything wrong, and in fact it is a very good paint job. With a straight face he told me that I must have burned through the roof paint myself. But that is why I took the car to a supposed pro. To avoid damage. I'll be out well over $1000 to get the car painted properly now. The hood has to be stripped to bare metal. The roof will need the burn through leveled out and resprayed and then clear coated. I told at least 10 people that RC Hill was a great place to go to buy a car. They were. Not anymore. Those 10 people told 10 others. I take it all back. My car cost over $40k after payments. RC Hill will not get another cent from me. More

we have bought 3 vehicles from rc hill, we just got the 2011 eclipse and we're very happy with it. your service department is tops in our book!!! all of your personnel is great, feels like home when we g 2011 eclipse and we're very happy with it. your service department is tops in our book!!! all of your personnel is great, feels like home when we go there. everyone is very knowledgeable in all areas. we have no complaints....even your cocoa is great... carol chicerchia More

Great Service. I researched the Outlander online first and the offer I received over the phone was exactly what I received when I got there. Floyd was a great help and made sure I was taken care of. He and the offer I received over the phone was exactly what I received when I got there. Floyd was a great help and made sure I was taken care of. He also gave me the vehicle information over the phone that I would be looking at so that I could see it online. More

Aprehensive about going to a dealership after experiencing the hassle of going to a "dealership". All the traditional games did not happen here. Our salesman Chad Howell was as down to earth, experiencing the hassle of going to a "dealership". All the traditional games did not happen here. Our salesman Chad Howell was as down to earth, and realistic as possible. I can not stress that there where no games. We came expecting the old shell trick but were very surprised to find out that they did not happen at this dealership. He was very knowledgeable about the product. He told us that he owned one and it was very evident that he did as well as knew everything about the product. It was so nice to meet a saleman that not only sells the product but actually owns one. We saw the numbers and knew where every red cent went. I recommend this dealership as well as this outstanding salesman. If you want to get a honest deal go see Chad. If you come into this dealership and expect the same old song and dance you will be SHOCKED! This is what car buying is supposed to be. Make sure you ask for Chad as your salesman and you will not have any surprises. A+++++++++++ More

We were pleasantly surprised with the friendliness of the dealership and in particular the salesman. We will plan on going back for future purchases. Chad was friendly and knowledgeable about the product. dealership and in particular the salesman. We will plan on going back for future purchases. Chad was friendly and knowledgeable about the product. He was very approachable and answered all of our questions. More

I am a UK citizen that have recently emigrated to the United States. This is my first vehicle purchase outside the UK and I can honestly say it was the simplist most pleasant car purchase I have ever exp United States. This is my first vehicle purchase outside the UK and I can honestly say it was the simplist most pleasant car purchase I have ever experienced. Floyd Roberts was a perfect sales person polite, knowledgable and never ever pushy. He helped us select the perferct vehicle for our needs and gave us sound advice on everything we needed to know about the vehicle. Thank you Floyd. More

Overall a great experience and well worth the drive from Tampa. Very friendly and 'down home' - much better than a 'big' name dealership. I have spent up to 7 hours at other dealerships trying to purchase Tampa. Very friendly and 'down home' - much better than a 'big' name dealership. I have spent up to 7 hours at other dealerships trying to purchase new vehicles. This transaction took a fraction of the time. Thank you! Floyd seems to really know cars and customer service. I can see why this dealership has continued to successd even in economically trying times like these. Keep up the great work. More

My experience at the Mitsubishi dealership in Deland was great. Since I walked in I felt welcomed and Mike really worked with me and my budget. I had a 2007 Saturn Ion and now i have a brand new Lancer for great. Since I walked in I felt welcomed and Mike really worked with me and my budget. I had a 2007 Saturn Ion and now i have a brand new Lancer for basically the same price thanks to him!It was a wonderful experience and I couldn't be happier with my new car! More

My experience at RC Hill Mitsubishi in DeLand was excellent! Chad Howell is professional and friendly. He is very knowledgeable about the Lancer Evolution and answered all the questions I had. During excellent! Chad Howell is professional and friendly. He is very knowledgeable about the Lancer Evolution and answered all the questions I had. During my test drives, Chad explained all the neat features of the car in detail. He also pointed out differences between model years. Chad really is a car enthusiast much like myself! RC Hill gave me both excellent numbers on my new car and on my trade in. I was the last customer of the day and most of the staff had gone home but Chad made sure someone stayed to wash and detail the car before I drove it off the lot. RC Hill Mitsubishi has an outstanding staff and I would highly recommend them to anyone! More

Our experience with this dealership is based on their salesman, Chad Howell. We purchased a car from him & he was more than helpful. His knowledge of the product was superb and the car we purchased has salesman, Chad Howell. We purchased a car from him & he was more than helpful. His knowledge of the product was superb and the car we purchased has performed exactly as he said it would. It was a joy to work with him. It was due to him that we also had service experience with this dealership which was over & above what was expected. We would recommend this dealership and certainly would recommend our fine salesman, Chad Howell. We'll be back! Bonnie Jones More