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156 Reviews of RBM of Atlanta - Service Center
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December 03, 2011
we own a CLK that was purchased from RBM. With an appointment made in advance took it in for brake lining service. They kept the vehicle for 2 days to do this simple job. They called back to attemp appointment made in advance took it in for brake lining service. They kept the vehicle for 2 days to do this simple job. They called back to attempt to upsell a brake fluid flush (don't think necessary), plus another part (don't remember specific, but likely not needed either). Then they called back later to say some bolt on the airbag was loose and they would need to take it apart tighten then re-install airbag (sounds fishy huh). Well we refused. They say airbar will likely deploy while driving in about 2000 miles(guess we will see). Since the car was purchased there, we have rights to free courtesy car. When we returned the courtesy car, they claimed that the front wheel was damaged and charged an extra $150.00. We did not damage the wheel. Well RBM, will be purchasing another MB soon, but it wont be from RBM. More
by dude123
Employees Worked With
dont know
December 01, 2011
In 40 years of car ownership, Shawn McCallum is the best service advisor I've ever worked with - anywhere. He loves his job and it shows. service advisor I've ever worked with - anywhere. He loves his job and it shows. More
by eddiereece
Employees Worked With
Shawn McCallum, Shawn McCallum
August 22, 2011
Ronald Perkins is my service representative. I've owned numerous luxury cars that provided quality service but Ronald's expertise, customer view and always wanting to make sure the quality of work is 100%, numerous luxury cars that provided quality service but Ronald's expertise, customer view and always wanting to make sure the quality of work is 100%, is by far a unique characteristic in the car dealership industry. Ronald is a class act, greatly appreciated for his honesty and stellar customer satisfaction. Thank you, Jennifer L. Beck More
by jleabeck
Employees Worked With
1, Ronald Perkins
August 21, 2011
My husband and I both have vehicles from this dealership and Shawn McCallum is our service agent. He has given us exceptional service each and every time. He listens to any concerns we may have and we kno and Shawn McCallum is our service agent. He has given us exceptional service each and every time. He listens to any concerns we may have and we know that these issues will be taken care of. Shawn is not only extremely professional but very personable as well. We know that we are in good hands with Shawn and we have had nothing but positive experiences with this dealership. We feel very fortunate that we purchased two amazing vehicles and that we have such an awesome service representative in Shawn. More
by Pam M Dobson
Employees Worked With
Shawn McCallum, Shawn McCallum
August 11, 2011
Curt Cunningham has been my trusted service advisor since 1987. I had a 1985 300 D - turbodiesel which I had purchased in another city where I was hearing cases as a judge. I heard about RBM in 1987 and met 1987. I had a 1985 300 D - turbodiesel which I had purchased in another city where I was hearing cases as a judge. I heard about RBM in 1987 and met with Curt for service. I have owned automobiles since 1947 and have had much experience with various service departments, other than Mercedes. The service I received from RBM has been the best. Curt has been the most knowledgeable and friendly service advisor I have ever had. If I had a question about work that needed to be done I could always depend upon Curt providing me with answers which I was able to understand. In January, 1998 I purchased an 320 E sedan from RBM which has given me much joy and satisfaction. I now have over 104,000 miles on that car. In January, 2005 I had accident with my turbodiesel when I ran into a large tree which had fallen across the road. It was nighttime and the tree could not be seen until my turbodiesel ran into it. Suffice it to say, that car was a very sturdily built car and it saved my life. The medics who arrived at the scene told me that no one ever walks away from that kind of an accident. That car had about 250,000 miles on it. More
by Judge Marvin Rothbloom
Employees Worked With
Curt Cunningham, Service Advisor since 1987, Curt Cunningham
August 09, 2011
I have used two other MB dealerships in the Atlanta area for service in the past and believe RBM still sets the standard for either appointment or express service. Excellent experience with two different s for service in the past and believe RBM still sets the standard for either appointment or express service. Excellent experience with two different service advisors. More
by tmcneight
Employees Worked With
Dennis Phillips, Dennis Phillips
August 08, 2011
The service was performed promptly. And the detailed and helpful assistance after the service was exceptional. They even communicated with me via email to respond to my concerns. This is a first class ope helpful assistance after the service was exceptional. They even communicated with me via email to respond to my concerns. This is a first class operation. More
by compujames
Employees Worked With
Dennis Philips, Dennis Phillips
August 06, 2011
My wife and I have purchased 2 MLs from RBM in 1998 and 2003, and both vehicles are still running fine with periodic service. But the best attribute of the dealership is our service advisor, Shawn McCallum 2003, and both vehicles are still running fine with periodic service. But the best attribute of the dealership is our service advisor, Shawn McCallum, who is client-centered, vehicle-knowlegeable, responsive and affable. Thank you Shawn! More
by fpinckney
Employees Worked With
Shawn McCallum, Shawn McCallum
August 04, 2011
the best service person i have ever met. i trust my service rep to provide a fair and honest game plan for my vehicle. I have been using him for over 12 years and trust him with whatever he tells me i service rep to provide a fair and honest game plan for my vehicle. I have been using him for over 12 years and trust him with whatever he tells me i need. Other people in the service area stop what they are doing to try and solve your problems. Unbelievable Fantastic. More
by reiner
Employees Worked With
Curt Cunningham, Curt Cunningham
August 04, 2011
I bought my car from RBM of Atlanta and have been somewhat satisfied with their service department. For the past year or two however, I have been working exclusively with James Roberts and the exper somewhat satisfied with their service department. For the past year or two however, I have been working exclusively with James Roberts and the experience has gone from satisfied to exceptional. He is extremely professional, kind, and knowledgeable. When I need to have my car serviced he updates me frequently and goes the distance to find a solution. I recently had a problem with the MBrace system, and James sat with me through the whole process of re-registering my car. Having a car serviced is never a fun thing to do, but James Roberts always makes it a positive experience. More
by LRowley
