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153 Reviews of RBM of Atlanta - Service Center
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January 26, 2012
My husband and I have dealt with many service advisors over the years, from Mercedes-Benz and other automobile dealerships. Far and away the best advisor we have ever worked with is Shawn McCallum at RBM over the years, from Mercedes-Benz and other automobile dealerships. Far and away the best advisor we have ever worked with is Shawn McCallum at RBM. He is not only professional but very personable. He loves his job and it shows! He's responsive and always quick with a call back; and never seems to be in a rush to explain things. RBM has quite the gem with Shawn; he is a loyal and dedicated employee and we feel very lucky to have Shawn as our advisor. More
by plcogan
Employees Worked With
Shawn McCallum, Shawn McCallum
January 16, 2012
Bob Christen has been our service advisor for years. We trust him to recommend only the repairs needed. He is professional and knowledgeable about the service that we need to keep our Mercedes safe to dri trust him to recommend only the repairs needed. He is professional and knowledgeable about the service that we need to keep our Mercedes safe to drive. We feel that Bob is there to help us. We feel that we are valued customers at RBM of Atlanta. The price for the service has always been fair. We would recommend this dealership to our family and friends. Roy and Janice Hasty More
by jhasty1
Employees Worked With
Bob Christen
January 11, 2012
John Remakis, Service Advisor, is a professional and is another great reason to do business with RBM of Atlanta. Appointments are easy to schedule, service is always completed within estimated time, and another great reason to do business with RBM of Atlanta. Appointments are easy to schedule, service is always completed within estimated time, and I know that my vehicle is in the hands of experts! I have owned many vehicles and have lived in many places and I have never experienced such "over the top" service experience as I have with RBM. Driving a Mercedes Benz is a joy; however, Excellent Service after the sale is PRICELESS. Sincerely Chris Santasiero More
by csantasairo
Employees Worked With
John Remakis- SERVICE ADVISOR
January 11, 2012
I have been a customer of Bob Christen and RBM for nine years. I drive 80 miles one way for their service work. They are unmatched for professionalism, knowledge and fairness. There is no better place to c years. I drive 80 miles one way for their service work. They are unmatched for professionalism, knowledge and fairness. There is no better place to carry my car. More
by lynn102050
Employees Worked With
Bob Christen
January 11, 2012
Bob Christen has been my service advisor for a decade through several cars. Thanks to RBM for the continuity and thanks to Bob for the consistently good advice regarding necessary service. Usually ever through several cars. Thanks to RBM for the continuity and thanks to Bob for the consistently good advice regarding necessary service. Usually everything is great but even when it isn't Bob is proactive and takes care of it which will always bring me back to RBM. More
by smithx
Employees Worked With
Bob Christen
January 10, 2012
I recently went to RBM and saw Bob Christen in Service I recently went to RBM and saw Bob Christen in Service who handled the administrative matters in setting up my car to be detailed and arranged for a I recently went to RBM and saw Bob Christen in Service who handled the administrative matters in setting up my car to be detailed and arranged for a loaner for me to drive. The detail work performed was great and Bob Christen let me know when it would be ready and if I had any questions or concerns to let him know. Bob as well as all the staff at RBM are very professional and it is a pleasure to do business with RBM. More
by berniew
Employees Worked With
Bob Christen
December 12, 2011
We continue to use RBM because of the customer service provided by Pam Knowles. Pam is extremely professional, knowledgeable, and most importantly...nice. Pam always provides an accurate cost estimate, ac provided by Pam Knowles. Pam is extremely professional, knowledgeable, and most importantly...nice. Pam always provides an accurate cost estimate, accommodates our schedule, has a loaner car available, and completes the work on time. RBM is fortunate to have Pam as an employee. She goes beyond the call of duty to take care of her customers. Please commend Pam for a job well done. More
by Skipmoore
Employees Worked With
Pam Knowles, Pam Knowles
December 03, 2011
we own a CLK that was purchased from RBM. With an appointment made in advance took it in for brake lining service. They kept the vehicle for 2 days to do this simple job. They called back to attemp appointment made in advance took it in for brake lining service. They kept the vehicle for 2 days to do this simple job. They called back to attempt to upsell a brake fluid flush (don't think necessary), plus another part (don't remember specific, but likely not needed either). Then they called back later to say some bolt on the airbag was loose and they would need to take it apart tighten then re-install airbag (sounds fishy huh). Well we refused. They say airbar will likely deploy while driving in about 2000 miles(guess we will see). Since the car was purchased there, we have rights to free courtesy car. When we returned the courtesy car, they claimed that the front wheel was damaged and charged an extra $150.00. We did not damage the wheel. Well RBM, will be purchasing another MB soon, but it wont be from RBM. More
by dude123
Employees Worked With
dont know
December 01, 2011
In 40 years of car ownership, Shawn McCallum is the best service advisor I've ever worked with - anywhere. He loves his job and it shows. service advisor I've ever worked with - anywhere. He loves his job and it shows. More
by eddiereece
Employees Worked With
Shawn McCallum, Shawn McCallum
August 22, 2011
Ronald Perkins is my service representative. I've owned numerous luxury cars that provided quality service but Ronald's expertise, customer view and always wanting to make sure the quality of work is 100%, numerous luxury cars that provided quality service but Ronald's expertise, customer view and always wanting to make sure the quality of work is 100%, is by far a unique characteristic in the car dealership industry. Ronald is a class act, greatly appreciated for his honesty and stellar customer satisfaction. Thank you, Jennifer L. Beck More
by jleabeck
Employees Worked With
1, Ronald Perkins
