RBM of Atlanta - Service Center

Having a quality relationship with a service representative is more important than with the sales department. I rely on Alex Smith with RBM to provide predictable and appropriate service. My h representative is more important than with the sales department. I rely on Alex Smith with RBM to provide predictable and appropriate service. My habit has been to keep my cars for 250,000 miles. I credit proper and timely maintenance with being able to get so many miles in Atlanta traffic. I always leave RBM feeling that Alex was a good advocate for my vehicle's long term potential. He enables a service appointment conducive to my schedule and I have never felt he oversold services not needed. Alex is forthcoming with advice when some potential service can be delayed or be made more affordable by a special offering from the dealership. I buy Mercedes automobiles for the dependability, durability and ease of ownership. RBM and specifically Alex Smith have consistently met my expectations. More

My car stopped dead in the middle of rush hour traffic on I-285 in Atlanta and had to be towed. I was told my car was being towed to RBM. The ordeal had left me frantic and not being from Atlanta, I had no I-285 in Atlanta and had to be towed. I was told my car was being towed to RBM. The ordeal had left me frantic and not being from Atlanta, I had no idea where or what RBM Atlanta was. Early the following morning John Remakis called. He introduced himself in a friendly, professional manner and calmed my fears by telling me not to worry, that the car was in good hands and RMB would take care of it. In subsequent calls, John kept me apprised of the cause of the car's problem, the cost of repairs, and the length of time for repairs. In each conversation, he was polite, knowledgeable, professional and instructional - never talking down to me - and answered every question I had, no matter how inconsequensial it may have seemed to him at the time. Again, he calmed every fear and hesitation I had about the car. When I arrived to pick my car up, John came to the reception area to greet me personally and to explain the work done on the car and the costs. The car was ready before the time it had been promised which allowed me to miss the rush-hour traffic out of Atlanta. What had begun as a frightening ordeal quickly turned into a pleasant experience, in large part to John Remakis III. I cannot thank him enough for his help. Afterall, I am not a resident of Atlanta nor a regular customer of RMB. After this experience, however, I will definitely recommend RMB Atlanta to friends and family and if I have to opportunity to purchase another MB, I will definitely consider RMB Atlanta. More

My ratings are high because of the outstanding service I recieved from RBM of Atlanta yet again. I've taken my car to this location four times over the past 10 months. I initially met Pat who works in the s recieved from RBM of Atlanta yet again. I've taken my car to this location four times over the past 10 months. I initially met Pat who works in the service department. I believe he has a management position, however he has always taken time out of his busy schedule to answer and/or return my phone calls. Pat manages to put me in contact with great people such as James. James took the time to search for the best possible options for my car's needs. My wife actually dropped the car off and was promptly provided a loaner car as always. James later called me with an update and in the end returned the car before the time had initially told me it would be ready. The car looked great and rides smoother than it did when we first purchased it. I was give a great price on tires and surprisingly to me, this location had the ability to refinish the rims on my car and they look great. I am a very please customer of RBM of Atlanta located in the beautiful Sandy Springs. Many thanks to James and pat. See you guys next time. More

My husband and I have dealt with many service advisors over the years, from Mercedes-Benz and other automobile dealerships. Far and away the best advisor we have ever worked with is Shawn McCallum at RBM over the years, from Mercedes-Benz and other automobile dealerships. Far and away the best advisor we have ever worked with is Shawn McCallum at RBM. He is not only professional but very personable. He loves his job and it shows! He's responsive and always quick with a call back; and never seems to be in a rush to explain things. RBM has quite the gem with Shawn; he is a loyal and dedicated employee and we feel very lucky to have Shawn as our advisor. More

Bob Christen has been our service advisor for years. We trust him to recommend only the repairs needed. He is professional and knowledgeable about the service that we need to keep our Mercedes safe to dri trust him to recommend only the repairs needed. He is professional and knowledgeable about the service that we need to keep our Mercedes safe to drive. We feel that Bob is there to help us. We feel that we are valued customers at RBM of Atlanta. The price for the service has always been fair. We would recommend this dealership to our family and friends. Roy and Janice Hasty More

John Remakis, Service Advisor, is a professional and is another great reason to do business with RBM of Atlanta. Appointments are easy to schedule, service is always completed within estimated time, and another great reason to do business with RBM of Atlanta. Appointments are easy to schedule, service is always completed within estimated time, and I know that my vehicle is in the hands of experts! I have owned many vehicles and have lived in many places and I have never experienced such "over the top" service experience as I have with RBM. Driving a Mercedes Benz is a joy; however, Excellent Service after the sale is PRICELESS. Sincerely Chris Santasiero More

I have been a customer of Bob Christen and RBM for nine years. I drive 80 miles one way for their service work. They are unmatched for professionalism, knowledge and fairness. There is no better place to c years. I drive 80 miles one way for their service work. They are unmatched for professionalism, knowledge and fairness. There is no better place to carry my car. More

Bob Christen has been my service advisor for a decade through several cars. Thanks to RBM for the continuity and thanks to Bob for the consistently good advice regarding necessary service. Usually ever through several cars. Thanks to RBM for the continuity and thanks to Bob for the consistently good advice regarding necessary service. Usually everything is great but even when it isn't Bob is proactive and takes care of it which will always bring me back to RBM. More

I recently went to RBM and saw Bob Christen in Service I recently went to RBM and saw Bob Christen in Service who handled the administrative matters in setting up my car to be detailed and arranged for a I recently went to RBM and saw Bob Christen in Service who handled the administrative matters in setting up my car to be detailed and arranged for a loaner for me to drive. The detail work performed was great and Bob Christen let me know when it would be ready and if I had any questions or concerns to let him know. Bob as well as all the staff at RBM are very professional and it is a pleasure to do business with RBM. More

We continue to use RBM because of the customer service provided by Pam Knowles. Pam is extremely professional, knowledgeable, and most importantly...nice. Pam always provides an accurate cost estimate, ac provided by Pam Knowles. Pam is extremely professional, knowledgeable, and most importantly...nice. Pam always provides an accurate cost estimate, accommodates our schedule, has a loaner car available, and completes the work on time. RBM is fortunate to have Pam as an employee. She goes beyond the call of duty to take care of her customers. Please commend Pam for a job well done. More