RBM of Atlanta - Service Center

Dennis Phillips has been my service advisor for 6 different Mercedes for more than a decade. Even if they were convenient to my work and home, i.e., less than 10 miles, I would still make the trip to different Mercedes for more than a decade. Even if they were convenient to my work and home, i.e., less than 10 miles, I would still make the trip to use RBM's Express Service. My options are always clearly explained with practical suggestions about service needs. I have 100% confidence in the honesty and integrity of Dennis as my service advisor. More

Shawn always provides exceptional service. However, this last time I was in for service Shawn exceeded my expectations. My wife was recently in an accident and required the use of a wheelchair. The loaner last time I was in for service Shawn exceeded my expectations. My wife was recently in an accident and required the use of a wheelchair. The loaner car I received would not accommodate transporting a wheelchair. Shawn had someone drive out to my house and exchange the loaner car for a different one that would accommodate transporting the wheelchair. Also, on this same service had body work that was done and Shawn was able to get the work completed on short notice and in the timeframe that I needed. I highly recommend Shawn and RBM to everyone. More

I am still extermely pleased with the level of service that I recieve at RBM and specifically with the service expertise of Curt Cunningham. Curt has helped me maintain numerous Mercedes over the years an that I recieve at RBM and specifically with the service expertise of Curt Cunningham. Curt has helped me maintain numerous Mercedes over the years and lately his work has been top notch on my AMG SL 55. Every time I take my car to Curt, I know quality work will be performed and I drive away with confidence. My main reason for coming to RBM vs the Buckhead dealer for service is due to my trust in Curt! Brian Ellis More

I really can not say enough wonderful things about Dennis Phillips. As I enter the service center and see his smiling face, always, I feel at ease and I know my car will be taken very, very good care of. D Phillips. As I enter the service center and see his smiling face, always, I feel at ease and I know my car will be taken very, very good care of. Dennis is by far THE BEST OF THE BEST!!!!! I am a blond, blue eyed woman who has experienced nightmares when it comes to having my cars worked on but with RBM and Dennis I have only felt as if I were a member of their family. They always, always take care of me and my car. I would highly recommend anyone using RBM and wonderful Dennis Phillips!!!!! More

I have been a customer at RBM of Atlanta since 2008. I truly enjoyed working with Shawn McCallum on all my service needs during this time. His knowledge, work ethic, attitude and style made him an except truly enjoyed working with Shawn McCallum on all my service needs during this time. His knowledge, work ethic, attitude and style made him an exceptional person to work with. Shawn always took an initiative to resolve problems and deliver results that exceeded expectations, usually within a very tight time-frame. He is a great asset to a great dealership, and one of the main reasons why I will be returning there to purchase my next vehicle. More

I've used RBM since we bought our first Mercedes from them in 1985. I've been fortunate to have been served by the same service advisor all these years. I like his honesty; he tells me whether a repai them in 1985. I've been fortunate to have been served by the same service advisor all these years. I like his honesty; he tells me whether a repair needs to be made right away or if it's something that isn't urgent. I've never felt RBM tries to sell me service that I don't need. Likewise, their sales staff is knowledgeable and a pleasure with whom to deal. I think the service charges, while not inexpensive, are competitive and I leave knowing the car has been serviced right the first time. More

amber is one of the best folks i've worked with in any dealership- i've known her for years and this is the 2nd car she has worked service with me on- always looking out for me- this dealership has come f dealership- i've known her for years and this is the 2nd car she has worked service with me on- always looking out for me- this dealership has come far in its customer service, but i've always found the quality to be top notch. their pricing especially in past couple years seems more competitive than ever and they have great specials. i'm always zipping in and out and always have a loaner ready for me. every person i've spoken with appears to care and are service oriented. thank you for taking care of my vehicles- More

Having a quality relationship with a service representative is more important than with the sales department. I rely on Alex Smith with RBM to provide predictable and appropriate service. My h representative is more important than with the sales department. I rely on Alex Smith with RBM to provide predictable and appropriate service. My habit has been to keep my cars for 250,000 miles. I credit proper and timely maintenance with being able to get so many miles in Atlanta traffic. I always leave RBM feeling that Alex was a good advocate for my vehicle's long term potential. He enables a service appointment conducive to my schedule and I have never felt he oversold services not needed. Alex is forthcoming with advice when some potential service can be delayed or be made more affordable by a special offering from the dealership. I buy Mercedes automobiles for the dependability, durability and ease of ownership. RBM and specifically Alex Smith have consistently met my expectations. More

My car stopped dead in the middle of rush hour traffic on I-285 in Atlanta and had to be towed. I was told my car was being towed to RBM. The ordeal had left me frantic and not being from Atlanta, I had no I-285 in Atlanta and had to be towed. I was told my car was being towed to RBM. The ordeal had left me frantic and not being from Atlanta, I had no idea where or what RBM Atlanta was. Early the following morning John Remakis called. He introduced himself in a friendly, professional manner and calmed my fears by telling me not to worry, that the car was in good hands and RMB would take care of it. In subsequent calls, John kept me apprised of the cause of the car's problem, the cost of repairs, and the length of time for repairs. In each conversation, he was polite, knowledgeable, professional and instructional - never talking down to me - and answered every question I had, no matter how inconsequensial it may have seemed to him at the time. Again, he calmed every fear and hesitation I had about the car. When I arrived to pick my car up, John came to the reception area to greet me personally and to explain the work done on the car and the costs. The car was ready before the time it had been promised which allowed me to miss the rush-hour traffic out of Atlanta. What had begun as a frightening ordeal quickly turned into a pleasant experience, in large part to John Remakis III. I cannot thank him enough for his help. Afterall, I am not a resident of Atlanta nor a regular customer of RMB. After this experience, however, I will definitely recommend RMB Atlanta to friends and family and if I have to opportunity to purchase another MB, I will definitely consider RMB Atlanta. More

My ratings are high because of the outstanding service I recieved from RBM of Atlanta yet again. I've taken my car to this location four times over the past 10 months. I initially met Pat who works in the s recieved from RBM of Atlanta yet again. I've taken my car to this location four times over the past 10 months. I initially met Pat who works in the service department. I believe he has a management position, however he has always taken time out of his busy schedule to answer and/or return my phone calls. Pat manages to put me in contact with great people such as James. James took the time to search for the best possible options for my car's needs. My wife actually dropped the car off and was promptly provided a loaner car as always. James later called me with an update and in the end returned the car before the time had initially told me it would be ready. The car looked great and rides smoother than it did when we first purchased it. I was give a great price on tires and surprisingly to me, this location had the ability to refinish the rims on my car and they look great. I am a very please customer of RBM of Atlanta located in the beautiful Sandy Springs. Many thanks to James and pat. See you guys next time. More