RBM of Atlanta - Service Center

Eric Konigsberg Had a flat tire. Eric provided outstanding customer service to get me in to receive a replacement tire. Eric made everything convenient even down to Had a flat tire. Eric provided outstanding customer service to get me in to receive a replacement tire. Eric made everything convenient even down to sending me a video on where to leave my car. This is the best customer service I have ever received from any company. Thank you Eric and RBM. More

Pam Knoles is simply superb. She supervised the service of both my cars. She is extremely thorough and listens (a rare quality). As a customer you know that she is doing the best for you and has your inter of both my cars. She is extremely thorough and listens (a rare quality). As a customer you know that she is doing the best for you and has your interest at heart. I am very pleased with the quality of service that I received. Pam is a true pleasure to work with. More

RBM has an excellent sales and service department. James Roberts in service is exceptional. I brought my car in to get serviced prior to a long trip and they caught an issue that could have potentially been Roberts in service is exceptional. I brought my car in to get serviced prior to a long trip and they caught an issue that could have potentially been a problem. They are always pleasant and they always do everything in their power to diagnose and correct any problem. Great dealership, I highly recommend them! More

If you ever have a need to get your mercedes serviced, RBM in Sandy Springs is the best dealership. I've been fortunate to have Dennis Phillips assist me with all of my service work, and words can not des RBM in Sandy Springs is the best dealership. I've been fortunate to have Dennis Phillips assist me with all of my service work, and words can not describe how great he is. He is the most honest, friendliest, patient, and helpful service advisor I have ever worked with my entire life. Seriously, Dennis is the type of person you would invite over to your home for dinner. I really can not say enough great things about him or RBM except to state this: if you care about your car, and want to be treated like family, no one even comes close to RBM in Sandy Springs and Dennis Phillips. More

RBM of Atlanta and my service representative, James Roberts, consistently not only meet but exceed my expectations. I would recommend getting a Mercedes-Benz just for the great service provided! I ha Roberts, consistently not only meet but exceed my expectations. I would recommend getting a Mercedes-Benz just for the great service provided! I have been coming to RBM and have had the pleasure of having Mr. Roberts be my service rep for several years. Each time, I am amazed at the level of service provided, from the moment I call to schedule an appointment to the time I pick up my car. Just to give an example, this week, when I brought my car in for scheduled service, I knew they opened at 7:30 a.m. I arrived at 7:15 a.m. and was not only checked in, had my loaner car, but was on my way to work by 7:35 a.m.! Now, That's service. As a woman, I find Mr. Roberts' explanations of my car's condition informative and helpful. He looks for ways to improve my car's safety and efficiency, as well as save me money. Another excellent experience! Thank you, RBM and James Roberts! More

Several months ago my wife bought herself a 2010 Mercedes ML350 (that just came off lease back to the dealer) to replace her old 2005 ML350 which has 138,000 miles on it. We opted to keep the 2005ML for me ML350 (that just came off lease back to the dealer) to replace her old 2005 ML350 which has 138,000 miles on it. We opted to keep the 2005ML for me rather than trade it and do some restoration work on it to get it running and looking good. My wife is a real estate agent and travels l kinds of roads in and around the Atlanta area with clients. The wear and tear on this car in certain areas was pretty brutal inside and out. I set up a meeting with James Roberts, RBM service advisor, to lay out a plan to get the 2005 ML up to date mechanically and the steps that could be ATTEMPTED to get the exterior paint to accept a polish and get the left read door back pounded back to meet the door frame! James provided me with an estimate of the cost to bring the car up to a level that he thought I would accept. In addition, James made a recommendation to me to buy lambs wool seal covers for the front bucket seats to match the interior colors which would make the ride more comfortable and be cooler in the summer and warmer in the winter as the car does not have heated seats. I left with a loaner car with James promising to stay in touch with me on any issues. In two days James called to tell me my "new" car was ready. I arrived at the dealer and was met by James and we went to his office to cover the work that was performed. James advised that they had tried their best on the paint on the hood but could not quite get all of the discoloring out around the sides and the side door was as flush as he wanted it but it was the best they could do. We went out to see the car and I could not believe my eyes as the car looked brand new inside and out!!!! As soon as I recovered we went back inside to pay the bill which ended up being only $1860.00 thanks to a 10% discount on all service work performed in May! Needless to say I am a very happy client and James Roberts is one of the best service advisors at RBM!!!! Quality work performed by professional people who clearly know their business. Thanks James! Rodney Bierman More

James serviced car on time, left in perfect condition, identified an issue for me to have repairs befor I have annual emissions inspection this summer, so I can gt th issue resolved ASAP. Thx James! identified an issue for me to have repairs befor I have annual emissions inspection this summer, so I can gt th issue resolved ASAP. Thx James! More

Dennis consistently exceeds my expectations. He provides routine maintenance to emergency service, in a thorough manner. I can count on him to know exactly what my car needs. Dennis values my time and gets routine maintenance to emergency service, in a thorough manner. I can count on him to know exactly what my car needs. Dennis values my time and gets things done as estimated. He is a pleasure to work with, always calm and pleasant. He is trustworthy. I would recommend him to my friends. More

Dennis always provides me the best customer service. I will only bring my E-350 wagon for service when he is there. He clearly explains and articulates what my vehicle needs, delivers the car when promise will only bring my E-350 wagon for service when he is there. He clearly explains and articulates what my vehicle needs, delivers the car when promised and never makes me pay for a part or service until it is needed. He is my trusted advisor and Mercedes expert. More

I am not the only customer who is grateful to Dennis Phillips. Just a few minutes of watching Dennis and his clients interact reveals the rapport and trust between them. Dennis gives each person his f Phillips. Just a few minutes of watching Dennis and his clients interact reveals the rapport and trust between them. Dennis gives each person his full attention in turn. He is kind and respectful to everyone. Just as important, he deals honestly with both his clients and his employer. I trust what he tells me. For these these reasons, as well as the quality work, I keep returning to RBM for service. At check-out last week, an elderly woman give Dennis a hug. I was not surprised. More