RBM of Atlanta - Service Center

Service Complaint My 2010 C Class Sports was towed to RBM on Thursday, March 9, 2017 around 12 pm. I called after 3pm to see if my car was delivered. The next day I had My 2010 C Class Sports was towed to RBM on Thursday, March 9, 2017 around 12 pm. I called after 3pm to see if my car was delivered. The next day I had to follow up on my vehicle. I was told the car needed a part that had to be delivered. I was not told in detail what was wrong with my car just the steering lock. My car was at RBM for 5 days and I did not receive a loaner but, when I picked up my paper work it was written I received a loaner. I was promised one but, never received it. I have asked for a detail of what work was performed. It is March 20, 2017 and I have not received it. I was told if my car was towed by RBM the tow charge would be waived. It wasn't. Usually I get a call after my service or email survey. I have not received either. More

Service Department Manager and Director Untruthful This Mercedes dealership failed to diagnose and fix a problem with my car after my car came from under warranty.. Because the cars did not have the ch This Mercedes dealership failed to diagnose and fix a problem with my car after my car came from under warranty.. Because the cars did not have the check engine light on, but was changing funny(possible transmission) they basically told me there was nothing they could do to find out why the car was changing funny and to drive the car until the check engine light comes on. Then bring it back and they would see what they could do to help me.. Joey Tucker- Service Manager told me to call Mercedes Benz Customer Care and they would be able to make a decision about sending out a specialist to check the car. When I called customer care, I was told the dealership was responsible for getting the specialist and I had been mis-informed by Joey. I spoke with Brandon - the Service Department Director and all he said was to drive the car until the light comes on, because until they get a code to come up, there is hnothing they can do. Of course the car was not bought at RBM, but only have 50,000 miles and was still under warranty when the problem started. Now it is over 50,000 miles and no warranty. Stay clear of this place if you don't have a warranty on your car. They just don't want to deal with you and especially if you are an African American. More

Proud Mercedes Owner I have driven a mercedes for over 20 years. I never appreciated the advisor until I meet Pam Knowles, great service is what attract repeat customers. I have driven a mercedes for over 20 years. I never appreciated the advisor until I meet Pam Knowles, great service is what attract repeat customers. When I decide to purchase my next Benz, it will be where ever she is employed, I only hope it is RBM. Pam is patient, she listens to her customer, and she deliver on what is promised. Service is important, Great Service is absolutely necessary. Thank you Pam for being an excellent advisor, see you at my next service date. More

new glk just want to say thanks to RBM of Alanta for a great dealership and all the wonderful people that work there,Kyrus was and a new friend of the parlier just want to say thanks to RBM of Alanta for a great dealership and all the wonderful people that work there,Kyrus was and a new friend of the parliers. GREAT PLACE. More

Eric Konigsberg Had a flat tire. Eric provided outstanding customer service to get me in to receive a replacement tire. Eric made everything convenient even down to Had a flat tire. Eric provided outstanding customer service to get me in to receive a replacement tire. Eric made everything convenient even down to sending me a video on where to leave my car. This is the best customer service I have ever received from any company. Thank you Eric and RBM. More

Pam Knoles is simply superb. She supervised the service of both my cars. She is extremely thorough and listens (a rare quality). As a customer you know that she is doing the best for you and has your inter of both my cars. She is extremely thorough and listens (a rare quality). As a customer you know that she is doing the best for you and has your interest at heart. I am very pleased with the quality of service that I received. Pam is a true pleasure to work with. More

RBM has an excellent sales and service department. James Roberts in service is exceptional. I brought my car in to get serviced prior to a long trip and they caught an issue that could have potentially been Roberts in service is exceptional. I brought my car in to get serviced prior to a long trip and they caught an issue that could have potentially been a problem. They are always pleasant and they always do everything in their power to diagnose and correct any problem. Great dealership, I highly recommend them! More