RBM of Atlanta - Service Center

Pam goes above and beyond every single time! It started with me from the moment I walked onto the dealership lot. I was interested in looking at a used BMW that was on the lot. Pam steered me in the righ with me from the moment I walked onto the dealership lot. I was interested in looking at a used BMW that was on the lot. Pam steered me in the right direction when she talked me into driving the C300 after driving the BMW. I was convinced I was not a Mercedes Girl in the least. I was MISINFORMED! Pam assured me that I would be so happy with my choice and my service. She was correct! Every single time I have been in for service, she is extremely helpful and has even been waiting on me to handle everything in a hurry because I called and told her I was running late for a very important meeting - I did not have to wait for anything. She got me out of my car and into a rental in no time. You cannot beat that for service. I have been able to convince several friends since then to invest in a mercedes from RBM and to be confident that they will always receive the utmost respect and top notch service as a customer - my thanks to Pam for treating me and my car like we are the only customer she has to worry about! More

Alex Smith has been my service advisor for at least eleven years and not one time has he not exceeded my expectations. He always returns my calls promptly takes care of every item that needs attention eleven years and not one time has he not exceeded my expectations. He always returns my calls promptly takes care of every item that needs attention and calls and gives me updates when appropiate. I was in the automobile industry for twenty nine years. Twenty one of those years as a new car and truck dealer. I had 155 employees 22 of which were managers in some capacity so I know and outstanding excellent performing individual when I see one. Alex is the best. More

dENNIS pHILLIP HAS BEEN OUR SERVICE REPRESENTATIVE FOR SEVERAL YEARS. hE GIVES US EXCELLENT SERVICE. hE IS EXTREEMELY FRIENDLY, COURTEOUS, and helpful. He always keeps us informed as to the expenses for t SEVERAL YEARS. hE GIVES US EXCELLENT SERVICE. hE IS EXTREEMELY FRIENDLY, COURTEOUS, and helpful. He always keeps us informed as to the expenses for the repairs. It is such a pleasure to do business with RBM because of Dennis. He is a trenendous asset for the company. I rate Dennis at the very top because of the above and more. Thank you Judy Alembik We have 2 Mercedes Automobiles More

Every experience that I have had with this dealership has been exceptional in every way. Both sales and service departments are professional, prompt and very customer oriented. My service advisor is Dennis P been exceptional in every way. Both sales and service departments are professional, prompt and very customer oriented. My service advisor is Dennis Phillips. He goes out of his way to make sure that my visit to the service department meets my expectations. My car has always been handled right the first time and delivered when promised. If any parts need to be ordered, they're handled and followed up through receipt and installation. I highly recommend the professionals at RBM of Atlanta. More

I have been a customer of RBM of Atlanta for nine years I have been a customer of RBM of Atlanta for nine years since I arrived from California. RBM of Atlanta was recommended by the Mercedes-Benz dealer I have been a customer of RBM of Atlanta for nine years since I arrived from California. RBM of Atlanta was recommended by the Mercedes-Benz dealer in Los Angeles where I purchased my Benz. I always use RBM even though it is not my closest Benz dealer. I always use "Express Service" and Dennis Phillips is my "customer service advisor". RBM always seems to have any needed parts in stock. I usually "wait" for my maintenance or repairs and I am pleased how quickly the work is completed. Dennis Phillips is knowledgeable and friendly. He always mentions any service "specials". He fully explains any service that will be performed and why. In addition, if the technician-mechanic, after inspection, finds any additional maintenance or repair work that is needed, Dennis fully explains what it is, why it is needed, the urgency of doing the work, and a cost estimate. If I have any questions later about my Benz, he is always as close as the telephone or email. More

I have utilized the service department for the past 10 years and have been unfailingly super satisfied with the quality of service the personal the waiting facilities and most of all the knowledge and pro years and have been unfailingly super satisfied with the quality of service the personal the waiting facilities and most of all the knowledge and professionalism of my service adviser James Roberts!!! More

My service advisor(James Roberts) was extremely knowledgeable and the bill came in under estimate.The customer waiting area was very clean and offered free snacks & drinks.The wait was very short c knowledgeable and the bill came in under estimate.The customer waiting area was very clean and offered free snacks & drinks.The wait was very short considering I was walk in.The repair of a small transmission oil leak and reset of the fluid amount was only $109."Great experence" H.H.Hudson More

The reason why I continue to have my ML 350 serviced at RBM of Atlanta is due to the great customer service provided from beginning to end. Scheduling my service appointment is painless without having the RBM of Atlanta is due to the great customer service provided from beginning to end. Scheduling my service appointment is painless without having the long wait to be connected to have my appointment date and time confirmed. My Advisor, Shawn McCallum, is great and very knowlegeable about his job. I trust what he says to me and I do not fell that he is trying to make me purchase additional items for my vehicle that isn't needed. I would suggest that RBM of Atlanta keep Shawn McCallum around for a long time because he is great and I have referred a number of my colleagues to RMB of Atlanta because of Shawn McCallum. More

RBM of Atlanta is an excellent dealership. Mr. Dennis Phillips of the service department is also an excellent service representative and very focused on providing outstanding customer service. I enjoy my Phillips of the service department is also an excellent service representative and very focused on providing outstanding customer service. I enjoy my dealings with Mr. Phillips each and every visit. More

I have been using RBM to service my car for more than 7 years. Repairs are always made on time and with excellence. Dennis Phillips provides a thorough in explanation, is always available to answer any que years. Repairs are always made on time and with excellence. Dennis Phillips provides a thorough in explanation, is always available to answer any questions and only recommends what actually needs to be done. I can appreciate a dealership that does not try to over sell unecessary repairs. I have a '99 E320 with close to 180K miles still in excellent running condition, thanks to RBM service department. More