RBM of Atlanta - Service Center

I would definitely recommend RBM to anyone, especially if you're like me where exceptional customer service is a MUST. The Facility is nice, the staff was wonderful, the service advisors were kind, patient a you're like me where exceptional customer service is a MUST. The Facility is nice, the staff was wonderful, the service advisors were kind, patient and very educational. Especially Brent Vaccaro, my service advisor of 5 years, he's the absolute best. Last but not least, the detailing department is Superb! Chops, will have your car looking shiny and brand new again as if you just drove it off the lot. As my mom would say, "If you can't beat'em, join'em"! It's an experience you won't forget.............. More

Brent Vaccaro takes care of us every time we have service on our E320. He is honest, courteous and explains in detail the work needed and the work performed. We bought our car at this dealership and have had on our E320. He is honest, courteous and explains in detail the work needed and the work performed. We bought our car at this dealership and have had it serviced there for 8 years. Even though our car is older now, Brent still takes the time to help us no matter how much we spend at the dealership. We live 30 minutes away and pass another Mercedes dealership on our drive to RBM. We've tried the closer dealership and we were treated like a number there. RBM takes care of us like we are longtime customers and that is what we have become. RBM is all around a great place to go. When we are ready to buy again, we will go to RBM. More

Alex Smith is by far the best service provider I have ever worked with. He listens, understands my concerns and cares that I am happy with the results. He never thinks any of my issues are too small to h ever worked with. He listens, understands my concerns and cares that I am happy with the results. He never thinks any of my issues are too small to handle. I'm in real estate and am in my car more than the average person so when I feel something is not right I always know Alex will do a thorough check of the problem and the end result will be it is repaired. He is always pleasant, knowledgeable of his product and I leave my car with him knowing when I pick it up it will be better than when I left it. He also always accomodates my schedule which is scattered. I have given Alex this rating as in all the years I have dealt with him I have never been dissatisfied with his professionalism. Terre Slaughter More

Pam goes above and beyond every single time! It started with me from the moment I walked onto the dealership lot. I was interested in looking at a used BMW that was on the lot. Pam steered me in the righ with me from the moment I walked onto the dealership lot. I was interested in looking at a used BMW that was on the lot. Pam steered me in the right direction when she talked me into driving the C300 after driving the BMW. I was convinced I was not a Mercedes Girl in the least. I was MISINFORMED! Pam assured me that I would be so happy with my choice and my service. She was correct! Every single time I have been in for service, she is extremely helpful and has even been waiting on me to handle everything in a hurry because I called and told her I was running late for a very important meeting - I did not have to wait for anything. She got me out of my car and into a rental in no time. You cannot beat that for service. I have been able to convince several friends since then to invest in a mercedes from RBM and to be confident that they will always receive the utmost respect and top notch service as a customer - my thanks to Pam for treating me and my car like we are the only customer she has to worry about! More

Alex Smith has been my service advisor for at least eleven years and not one time has he not exceeded my expectations. He always returns my calls promptly takes care of every item that needs attention eleven years and not one time has he not exceeded my expectations. He always returns my calls promptly takes care of every item that needs attention and calls and gives me updates when appropiate. I was in the automobile industry for twenty nine years. Twenty one of those years as a new car and truck dealer. I had 155 employees 22 of which were managers in some capacity so I know and outstanding excellent performing individual when I see one. Alex is the best. More

dENNIS pHILLIP HAS BEEN OUR SERVICE REPRESENTATIVE FOR SEVERAL YEARS. hE GIVES US EXCELLENT SERVICE. hE IS EXTREEMELY FRIENDLY, COURTEOUS, and helpful. He always keeps us informed as to the expenses for t SEVERAL YEARS. hE GIVES US EXCELLENT SERVICE. hE IS EXTREEMELY FRIENDLY, COURTEOUS, and helpful. He always keeps us informed as to the expenses for the repairs. It is such a pleasure to do business with RBM because of Dennis. He is a trenendous asset for the company. I rate Dennis at the very top because of the above and more. Thank you Judy Alembik We have 2 Mercedes Automobiles More

Every experience that I have had with this dealership has been exceptional in every way. Both sales and service departments are professional, prompt and very customer oriented. My service advisor is Dennis P been exceptional in every way. Both sales and service departments are professional, prompt and very customer oriented. My service advisor is Dennis Phillips. He goes out of his way to make sure that my visit to the service department meets my expectations. My car has always been handled right the first time and delivered when promised. If any parts need to be ordered, they're handled and followed up through receipt and installation. I highly recommend the professionals at RBM of Atlanta. More

I have been a customer of RBM of Atlanta for nine years I have been a customer of RBM of Atlanta for nine years since I arrived from California. RBM of Atlanta was recommended by the Mercedes-Benz dealer I have been a customer of RBM of Atlanta for nine years since I arrived from California. RBM of Atlanta was recommended by the Mercedes-Benz dealer in Los Angeles where I purchased my Benz. I always use RBM even though it is not my closest Benz dealer. I always use "Express Service" and Dennis Phillips is my "customer service advisor". RBM always seems to have any needed parts in stock. I usually "wait" for my maintenance or repairs and I am pleased how quickly the work is completed. Dennis Phillips is knowledgeable and friendly. He always mentions any service "specials". He fully explains any service that will be performed and why. In addition, if the technician-mechanic, after inspection, finds any additional maintenance or repair work that is needed, Dennis fully explains what it is, why it is needed, the urgency of doing the work, and a cost estimate. If I have any questions later about my Benz, he is always as close as the telephone or email. More

I have utilized the service department for the past 10 years and have been unfailingly super satisfied with the quality of service the personal the waiting facilities and most of all the knowledge and pro years and have been unfailingly super satisfied with the quality of service the personal the waiting facilities and most of all the knowledge and professionalism of my service adviser James Roberts!!! More

My service advisor(James Roberts) was extremely knowledgeable and the bill came in under estimate.The customer waiting area was very clean and offered free snacks & drinks.The wait was very short c knowledgeable and the bill came in under estimate.The customer waiting area was very clean and offered free snacks & drinks.The wait was very short considering I was walk in.The repair of a small transmission oil leak and reset of the fluid amount was only $109."Great experence" H.H.Hudson More