RBM of Atlanta - Service Center

After working the another Mercedes Benz dealer regarding some small issues with our E500 in Metro Atlanta, a friend of mine recommended I talk to Shawn at RBM. Shawn the staff resolved all the issues first some small issues with our E500 in Metro Atlanta, a friend of mine recommended I talk to Shawn at RBM. Shawn the staff resolved all the issues first time. Shawn has a tremendous knowledge of the Mercedes cars and is excellent to work with! I travel extensively for a living and the reliability of the car is important. I have great confidence in their recommendations and work. They have serviced both of our Mercedes Benzes for the last 3 years. I highly recommend Shawn. He is a great partner for your service needs! More

My multiple experiences at RBM of Atlanta have been very exceptional. The Staff greeted me with a smile as I walked into the Service doors. There is coffee and other snacks provided. Ron Perkins always prov exceptional. The Staff greeted me with a smile as I walked into the Service doors. There is coffee and other snacks provided. Ron Perkins always provides quality customer service and explains his recommendations and what services need to be performed. If I ever have any doubt, he ensures that I am knowledgeable about what's going on before I leave the dealership. He goes above and beyond to provide the best service possible. I would definitely recommend for anyone to go to RBM of Atlanta to get their car serviced. I've been so pleased with the service I received, that I will go to RBM of Atlanta to purchase a newer car within the upcoming months. More

I just got my Mercedes about a year ago and RBM is the only dealership I have taken it to. And after the experiences I have had, it is the only dealership I plan to go to. My Service Advisor, Brent Vacc only dealership I have taken it to. And after the experiences I have had, it is the only dealership I plan to go to. My Service Advisor, Brent Vaccaro, has been great to work with. He is knowledgable, responsive and on top of everything. Every time I have called with a question, Brent has either picked up the phone right away ro called me back witing minutes if he is with another customer. He has also given me advice and answered questions over the phone which has saved me a trip into the dealership. On the occasions in which I have had work done at the dealership, they have always provided me with a clean loaner car and the process to get the loaner car and return it is quick and easy. My experiences at RBM have always been great. I would absolutely recommend them to anybody. More

RBM of Atlanta has been my preferred dealer since I relocated to Atlanta over ten years ago. My Service Advisor, Don MacKay has been great to work with. He has been excellent and his professionalis relocated to Atlanta over ten years ago. My Service Advisor, Don MacKay has been great to work with. He has been excellent and his professionalism makes the experience at RBM one that you share with your peers. He is knowledgeable, responsive and has always kept me informed as to the status of my vehicles whenever they were in for service. The facility is nice, and the staff was wonderful. Thanks to RBM of Atlanta and especially to Don MacKay who have made my experience one that will always have me as a repeat customer and the only dealership I will go to. My experiences at RBM have always been great and I would absolutely recommend them to anybody More

I have always had exceptional service at RBM of Atlanta. Folks tend to be under the misconception that dealerships are always more expensive than independent repair shops, but I have not found this to be th Folks tend to be under the misconception that dealerships are always more expensive than independent repair shops, but I have not found this to be the case at RBM. When I need service or repair on my Mercedes SUV, I always compare rates, and RBM is very competitive with their prices. In addition, I always get courteous service, and being able to procure a loaner car is a huge advantage as well. I am also just more comfortable getting my auto serviced by the experts! More

The process of getting a car repaired used to be as painful as going to the dentist....until we started servicing our cars at RBM. It almost makes a person wish their Mercedes broke down more frequentl painful as going to the dentist....until we started servicing our cars at RBM. It almost makes a person wish their Mercedes broke down more frequently - because dealing with Brent Vaccaro and all the employees there actually make it enjoyable. Their pricing is fair, and in our most recent troubles, every employee pitched in to help our car reach a certain mileage to rectify the problem - it needed alot of miles. Blown away by RBM's dedication in fixing it. LOVE this place, and if I don't own Mercedes in the future, I'll be sad, just because I'll miss this place! More

If you are looking for a dealership that is dedicated to giving you the best service, then I recommend RBM of Atlanta. If you are looking for a service advisor who will answer your questions and give you an giving you the best service, then I recommend RBM of Atlanta. If you are looking for a service advisor who will answer your questions and give you an accurate recommendation, then I highly recommend Brent Vaccaro. His attention to detail and upbeat personality always make my visits enjoyable. Brent Vaccaro clearly explains what service needs to be completed and gives you the option to determine if you want to accept his recommendation. After six years, I am still satified with his recommendations. More

I would definitely recommend RBM to anyone, especially if you're like me where exceptional customer service is a MUST. The Facility is nice, the staff was wonderful, the service advisors were kind, patient a you're like me where exceptional customer service is a MUST. The Facility is nice, the staff was wonderful, the service advisors were kind, patient and very educational. Especially Brent Vaccaro, my service advisor of 5 years, he's the absolute best. Last but not least, the detailing department is Superb! Chops, will have your car looking shiny and brand new again as if you just drove it off the lot. As my mom would say, "If you can't beat'em, join'em"! It's an experience you won't forget.............. More

Brent Vaccaro takes care of us every time we have service on our E320. He is honest, courteous and explains in detail the work needed and the work performed. We bought our car at this dealership and have had on our E320. He is honest, courteous and explains in detail the work needed and the work performed. We bought our car at this dealership and have had it serviced there for 8 years. Even though our car is older now, Brent still takes the time to help us no matter how much we spend at the dealership. We live 30 minutes away and pass another Mercedes dealership on our drive to RBM. We've tried the closer dealership and we were treated like a number there. RBM takes care of us like we are longtime customers and that is what we have become. RBM is all around a great place to go. When we are ready to buy again, we will go to RBM. More

Alex Smith is by far the best service provider I have ever worked with. He listens, understands my concerns and cares that I am happy with the results. He never thinks any of my issues are too small to h ever worked with. He listens, understands my concerns and cares that I am happy with the results. He never thinks any of my issues are too small to handle. I'm in real estate and am in my car more than the average person so when I feel something is not right I always know Alex will do a thorough check of the problem and the end result will be it is repaired. He is always pleasant, knowledgeable of his product and I leave my car with him knowing when I pick it up it will be better than when I left it. He also always accomodates my schedule which is scattered. I have given Alex this rating as in all the years I have dealt with him I have never been dissatisfied with his professionalism. Terre Slaughter More