RBM of Atlanta

I serve as the vice president of operations for a national customer service organization for my company, and consider myself quite the student and practitioner of exceptional sales and service. Furt national customer service organization for my company, and consider myself quite the student and practitioner of exceptional sales and service. Further, I can be quite critical of service that isn't as it should be. Charlie Vaccaro is a rare breed indeed. First and foremost, he's human and wants to get to know the people in front of him. He's genuinely interested in your story, and not just to build rapport and advance the sale. He wants to get to "know you." Once he does, you feel like you have a friend taking care of you, and you trust him to do just that. Our experience in picking out our first MB convertible late last year was fantastic! Charlie was the catalyst for that experience, and he's followed up numerous times since then to ensure our complete satisfaction. I couldn't ask for more than Charlie delivered. Well done Charlie! We will send business your way whenever and wherever possible. More

We came to RBM with a few specifics in mind, but very unclear about which year (new or used) and model of car we wanted. Our sales person, Mr Cavanaugh, greeted us right away (was very professional and unclear about which year (new or used) and model of car we wanted. Our sales person, Mr Cavanaugh, greeted us right away (was very professional and very friendly, but not at all pushy). When we asked for his help, he took his time explaining the many different options(we had question after question, and Mr Cavanaugh answered each one clearly and concisely), and we felt he guided us to the decision most practical for us...we were at times indecisive and he was incredibly patient and helpful -and remained warm and friendly -helped up lighten-up an otherwise potentially stressful decision. We walked away (and are still today) very satisfied with our purchase and greatly appreciate of the professional service and follow-up offfered by Mr Cavanaugh. As a side note, I recently revisited RBM to look into the possibility of another future purchase. Mr. Cavanaugh made himself immediately available (with the same level of professionalism) and answered all of my new questions. I plan to seek his advice and assistance as soon as I am ready to purchase my next car. More

We were very happy with our experience at RBM and enjoyed working with Kay Goggins and her team at RBM Atlanta. Over the years we have had the opportunity to work with several dealerships in Atlanta and wou working with Kay Goggins and her team at RBM Atlanta. Over the years we have had the opportunity to work with several dealerships in Atlanta and would rate RBM as the most comfortable and professional. There was no pressure from the time we walked in the dealership showroom until we purchased the car. It was a process and Kay positioned herself as the consultant as we navigated through buying new car. She was responsive, informative and accommodating. This recent purchase was our second car buying experience at RBM. More

All dealership personnel were attentive and personable. The members of the sales team were very knowledgable,professional, and, most importantly, were focused on quality customer service. The people, physi The members of the sales team were very knowledgable,professional, and, most importantly, were focused on quality customer service. The people, physical facilities, and competitive pricing of used vehicles matched the "brand" prestige of Mercedes-Benz.My salesperson, Gerry Mo, was especially attentive to me - even to the point of spending 90 minutes to instruct me on features and operations of my purchased caar. Thank you RBM, I look forward to our relationship. More

I am very satisfied with the service of Eric, second to none. I have been a Audi driver for 12 years (4 cars), but am now a MB client, fantastic service from allstaff members. Just had car serviced d none. I have been a Audi driver for 12 years (4 cars), but am now a MB client, fantastic service from allstaff members. Just had car serviced due to flat tire, great experience, got aloaner and was out the door in 15 minutes Jan More

Great dealership in evry aspect, new, pre-owned valuation, service, etc....The dealership looks fantastic after its major renovation, both the new car area and the service area. John Johnson went o valuation, service, etc....The dealership looks fantastic after its major renovation, both the new car area and the service area. John Johnson went out of his way to demonstrate every option, feature, and even programmed radio, cell phone, etc.... He is truely unbelieveable, and i do mean unbelieveable! Great! More

My husband and I have been customers of RBM for over 15 years and during that time our experience has always been one of professionalism with excellent service at all levels. Eric Konigsberg is an extremel years and during that time our experience has always been one of professionalism with excellent service at all levels. Eric Konigsberg is an extremely well informed sales rep. and Curt is the best when it comes to service. More

I bought my 240D new at RBM in late 1977. Curt Cunningham joined RBM a year or two later and has been my service advisor ever since. I rely on his advice on how best to maintain my ancient car, what is impor joined RBM a year or two later and has been my service advisor ever since. I rely on his advice on how best to maintain my ancient car, what is important to keep up, what no so much so. When I have the car serviced, most recently for a worn out door latch, he calls me early on to review what they have found and then later when the work is complete. I know my 240 is getting the best care possible. More

Gerry and RBM were referred to me by a co-worker. My current lease is/was ending and decided to try my luck with a new model/ dealer. Gerry is an affable and courteous gentleman. You'd couldn't help but current lease is/was ending and decided to try my luck with a new model/ dealer. Gerry is an affable and courteous gentleman. You'd couldn't help but lease a car from him. The experience was very easy, no hassle and I would recommend to friends and family. More

Working with John Johnson at RBM Atlanta is a great pleasure. I've worked with John for eighteen or so years. He is always professional, friendly, accommodating, and helpful in every way. The rating pleasure. I've worked with John for eighteen or so years. He is always professional, friendly, accommodating, and helpful in every way. The rating I've given above are all GREAT because my experience at RBM is always a good experience. Everything from purchasing my car to servicing it to any question I have for John, he is always available and takes the time. I would not go to any other dealership but RBM. More