RBM of Atlanta

I have been an RBM customer for 13+ years, and I have never had a bad experience during that entire time. I have been working with Alex Smith as long as he has been a Service Advisor (8 years?)....and h never had a bad experience during that entire time. I have been working with Alex Smith as long as he has been a Service Advisor (8 years?)....and he has always been superb. Alex is very professional, extremely knowledgeable and thorough. His follow-up is always timely and to the point. In short, Alex always does what he says he will do and in a timely manner. I gave RBM less than a top mark in the "price" category simply because Mercedes "stuff" is always expensive....but you get what you pay for, so no real complaints there. RBM and Alex Smith at top of the line. They are the best. Bill Leslie More

Thoroughly enjoyed working with Gerry to buy a certified CLK350 for my wife. Gerry made the entire process easy and comfortable, and included thoughtful ideas and improvements that enhanced an already gr CLK350 for my wife. Gerry made the entire process easy and comfortable, and included thoughtful ideas and improvements that enhanced an already great car. I plan to work with Gerry later this year in replacing one of our other vehicles. More

Amber Fontaine has been my Service Adviser for several years. She is both knowledgeable and very friendly. She always explains the needed repairs to me in a manner that even I can understand. She keeps years. She is both knowledgeable and very friendly. She always explains the needed repairs to me in a manner that even I can understand. She keeps me up to date on the status of my repair and lets me know when my car is ready for pick up. It is very nice that RBM gives me a loaner car while my car is in service. I can highly recommend Amber to you the next time you go to RBM for service of your Mercedes. More

My husband and I bought 2 cars in the past year from Colin at RBM. Our first experience was so exceptional that we knew we would buy our 2nd Mercedes from Colin and RBM. We really enjoyed working with Colin at RBM. Our first experience was so exceptional that we knew we would buy our 2nd Mercedes from Colin and RBM. We really enjoyed working with Colin. He is very easy to work with, he is very knowledgeable about the cars and features, he does great follow-up, and was always quickly available to us if we had questions. We are lifeline Mercedes customers now, and we will buy from Colin and RBM as long as we live in Atlanta. Thanks for being a great dealership! We will definitely recommend RBM to our friends who are considering buying a Mercedes. Thanks, Colin, Dianne and Gary More

I have bought a few new mercedes from John Johnson at RBM. Our experience with John has always been exceptional and fun especially when ordering a car. Even when he questions my choice of red, he likes RBM. Our experience with John has always been exceptional and fun especially when ordering a car. Even when he questions my choice of red, he likes the car when it arrives and the dealership orders more in my color, which sells well. My husband drives the other foreign car and he tells people all the time that his experience buying from John is outstanding and the service is better by far than any dealership. I give a 10 for customer service, quality of work and friendliness for every time I have been to RBM, to purchase a car or for service on my car. My and our overall experience has always been exceptional. PMH More

We had done our research prior to walking into RMB of Atlanta. Both of us test drove a Mercedes which we both extremely liked the feel of the car. Steve was very helpful in helping us make the right de Atlanta. Both of us test drove a Mercedes which we both extremely liked the feel of the car. Steve was very helpful in helping us make the right decision. He was very knowledgeable about all the vehicles, and we felt we paid a fair price for a diesel. Customer Service is great too! Everytime I've called to ask a question Steve was available immediately with a response. Since we bought the car I've only been in once for service (a flat tire), which they took care of right away, and everyone was very attentive to my needs while I waited. The ladies that answer the phone and sit at the front are also very helpful, and make you feel welcomed when you come throught the doors. We certainly do enjoy driving our Mercedes; in fact we sometimes quarrel who gets to drive the car. Thank you, Lynne Wolstenholme More

I have been a customer of RBM for 28 years, and my wife and I have driven nearly 800,000 miles in cars purchased from and serviced by RBM. In many resepects, the quality of service is more important to us and I have driven nearly 800,000 miles in cars purchased from and serviced by RBM. In many resepects, the quality of service is more important to us than any other aspect of the dealership. I very much appreciate the stability of the service staff. Ms. Fontaine has been my service advisor for the last 7 years, and before that time Don Mackay and Debbie Peek worked with me. Ms. Fontaine, like the others in the service department, works very hard to know my automobile and to know me and my needs. What I particularly appreciate about Ms. Fontaine is that she does not perceive her job as simply servicing my vehicle, but, rather, I sense that she sees her job as providing service to me, her customer. She is very sensitive to my schedule; she is always up-front about costs, and she gives me solid advice about what I need to assure that my transportation needs are met. I would recommend Ms. Fontaine and the RBM service department without hesitation or reservation. More

I have been been taking different Mercedes to RBM for the past 25 years and have always worked with Curt Cunningham as my service advisor. I am still thoroughly impressed with the quality of work that Curt p past 25 years and have always worked with Curt Cunningham as my service advisor. I am still thoroughly impressed with the quality of work that Curt provides for me and he is always willing to treat the customer as "number one". Curt keeps my cars, my current is an SL55 roadster, in excellent running condition and whether it's warranty work or necessary maintenance items that need to be done, Curt takes the iniative to really go over my car as if it's his own and recommend the appropriate service that is needed. Simply put, Curt Cunningham is the BEST and as long as I own a Mercedes Benz, he will be my service advisor! Brian Ellis, Buckhead More

Great service department. The first time I went there was for a minor issue during a trip to Atlanta. Even though the car was not purchased from them they fixed the problem quickly and at no charge. I now li for a minor issue during a trip to Atlanta. Even though the car was not purchased from them they fixed the problem quickly and at no charge. I now live in Atlanta and used them for a regular service. They were faster, more more courteous, and had a better price for the same service than other MB dealers I have used in the past. The service rep was very knowledgeable and helpful. I highly recommend this dealership. More

I moved from Ohio where I was less than happy with the service. My husband and I moved to Atlanta and when I needed service on my C230 we went to RBM,what a difference !! Amber Fontaine was very custome service. My husband and I moved to Atlanta and when I needed service on my C230 we went to RBM,what a difference !! Amber Fontaine was very customer orientated. The service department at RBM has consistently provided excellent service in all aspects. In fact we are so pleased with the job Amber and the RBM service has done , we have decided when my husband will be replacing his BMW he plans to go to RBM for his next automobile. More