RBM of Atlanta

Buyer Beware ! !!! Dealership has had my vehicle for 2 months, while indicating the vibration felt in the car is normal. General Manager Dale Harrison rode in th !!! Dealership has had my vehicle for 2 months, while indicating the vibration felt in the car is normal. General Manager Dale Harrison rode in the car, and agrees it's not right. They try to get you caught up in their bureaucracy, saying the "engineer" says your car is fine, but yet they agree it's not..... Then they block you from communicating through email. Called MBUSA and completed a service survey, they won't even call you back.... SAVE YOUR MONEY, AND SHOP ELSEWHERE.... Spent 87K on a top of the line S Class....and this is what you get....ignored..... More

Eric is extremely knowledgeable about cars, thorough and an ultimate professional. He made car buying painless. If I need a car Eric will be my first call. an ultimate professional. He made car buying painless. If I need a car Eric will be my first call. More

Don’t go to this dealer service. They damage your car and don’t get the responsibility to fix it. They mock me as customer and became aggressive. Do your car’s device in another deal They damage your car and don’t get the responsibility to fix it. They mock me as customer and became aggressive. Do your car’s device in another dealer. More

Great experience and Professionalism. Ryan was awesome and very on top of my inquires. Got my deal done same day. Ryan was awesome and very on top of my inquires. Got my deal done same day. More

Rude. Condescending. Masogynistic. Told me my vehicle would need 4-5 hours to diagnose a loose gas cap. Then went to technician had a word with him. Final Condescending. Masogynistic. Told me my vehicle would need 4-5 hours to diagnose a loose gas cap. Then went to technician had a word with him. Final estimate $1300 worth of work “strongly suggested.” Purchased a $100 gas cap car is perfectly fine. More

Noticed a warning light on a test drive, so I paid out of pocket for a PPI, which uncovered the need for brakes and a battery. Spoke with sales a manger and GM (Dale), who refused to address the problems on pocket for a PPI, which uncovered the need for brakes and a battery. Spoke with sales a manger and GM (Dale), who refused to address the problems on a car they are asking $130k for. It’s priced “as-is.” I missed a deal on a similar vehicle because I presumed a MB would have some basic quality standards. Even escalation to GM explained away with “need to meet margin target.” I’ll be escalating to MB corporate. More

It took RBM of Atlanta over 8 weeks to fix one problem and in the process they broke other components. Then they damaged my car and when I complained they said they didn't want my business anymore. I ma and in the process they broke other components. Then they damaged my car and when I complained they said they didn't want my business anymore. I made several calls to the GM, Colin Harrison, who never called me back to try and resolve the situation. Safe to say my experience was a total disaster. More

John has been my salesman for over 25 year. He is very knowledgeable and will do anything to help you. Many times I just drop by to talk with him. Funny my dad you to do the same thing too! Alway has help knowledgeable and will do anything to help you. Many times I just drop by to talk with him. Funny my dad you to do the same thing too! Alway has helped me get the cars I wanted . More

Dealer assured me that I would qualify for the loyalty accelerator program when I turned in my lease, even after I purchased my car. After I turned in my lease I got hit with the bill for turning the car accelerator program when I turned in my lease, even after I purchased my car. After I turned in my lease I got hit with the bill for turning the car in early even after the dealer assured me repeatedly that I would qualify. Sticking me with a 3k+ bill and telling me that it was my fault for not informing my salesman of how I bought the car. And this was the purchase of a new E63 More

Don was so helpful and made the whole process a process a piece of cake. piece of cake. More