RBM of Alpharetta - Service Center

RBM North is the best Mercedes dealership in the Atlanta area in my personal opinion. I live in Buckhead and intentionally use the RBM North location due to a specific emloyee that I work with -Duane Udo. area in my personal opinion. I live in Buckhead and intentionally use the RBM North location due to a specific emloyee that I work with -Duane Udo. I wont work with anyone else there as his service is impecable. The dealership is immaculate, they greet me at my car instantly, a loaner is always ready without having to wait, payment is quick and efficient and the location is easy to access and not crowded, its spread out nicely so you can see all the cars as I did look at a newer car recently there as well. More

Teresa Cox is a bright spot at the dealership. She has always been professional and helpful. After having a recent bad experience with the sales people at this dealership it's refreshing to work with the always been professional and helpful. After having a recent bad experience with the sales people at this dealership it's refreshing to work with the service team. Teresa is honest and thorough. She is the service person you should work with. More

I have yet to receive nothing but excellent service from RBM North, especially from the service staff, Teresa Cox. I tend to work long & late hours, so communication is very limited, so my only and best opt RBM North, especially from the service staff, Teresa Cox. I tend to work long & late hours, so communication is very limited, so my only and best option is, email. Everytime I've needed a service appt, a question or concern, I email, and everytime I do so, Teresa responds daily, even on Holidays! Teresa has been nothing hut great! She explains everything that needs to be done with my car and explains why certain tasks should be done and whether each one should be completed or not at that time. Now with the economy, money is tight, so its nice to know when you have an honest Service Advisor, she has never emplied that I needed something done that was not serious, and that I like! It is rare to find such quality and professionalism in the car busniess. Far as RBM North itself, what a beautiful place and the professionalism doesnt stop with the service staff, it continues with every employee. I have traveled long distances over the past 4yrs and with Mercedes and RBM North, they have always been there when I've needed them, whether it be a service light saying the oil is low and I needed to know what type to add, they've been there; whether its something to do with my tires and my car being under warranty, they've been there, replaced, free and no charge, always do I call and talk with a "live" person, everytime! I will continue to service my C-230K with RBM and when the right time comes, I'll purchase another Mercedes from RBM North and only reason why I say is, because of the Sevice Staff and Teresa Cox! More

My first visit to the dealership for service, I was handled in a very professional manner by Duane Udo, who was helpful in assisting me to understand the issues with the vehicle. Duane kept me apprised handled in a very professional manner by Duane Udo, who was helpful in assisting me to understand the issues with the vehicle. Duane kept me apprised of the status and notified me when the vehicle was ready. More

I purchased my vehicle 8 months ago from RBM North. This is the #1 Mercedes Dealership in town. My salesman, Dave Olson, was top notch. Ken Rutter and Jody Shellenberger were wonderful in the service area is the #1 Mercedes Dealership in town. My salesman, Dave Olson, was top notch. Ken Rutter and Jody Shellenberger were wonderful in the service area. They were kind and courteous from the moment I pulled into the shop. Teresa Cox was exceptional with my entire car experience. She walked me through what to expect and how long my procedure would take. Teresa kept me informed of every last detail I needed to know before I was headed back on the road. RBM North is the best in customer service. They make your experience not only comfortable, but enjoyable. They provide comfortable sitting areas, refreshments and snacks for every patrons pleasure. I would recommend this store to anyone looking to either purchase or service a mercedes. You just never know who you'll meet! More

Can't say enough about my first experience at RBM of Atlanta - North. My Service Advisor, Duane Udo personally engaged from the first minute I pulled in (with no appointment - not that I recommend that Atlanta - North. My Service Advisor, Duane Udo personally engaged from the first minute I pulled in (with no appointment - not that I recommend that) and his and the entire teams' attention to detail and desire to make my visit the best it could be was exceptional. The service I received took a fair amount of time (a lot of manual work unfortunately) but Duane and the manager of the detail department kept me apprised of the status constantly. The dealership as a whole was extremely accommodating and I well exceeded the bar previously set by my Lexus dealer and their service. More

First, I was a Infiniti/Lexus guy who had gotten used to many trouble-free miles on my vehicles and never owned a MB of any kind in my life. The MB Forums on the Internet are loaded with a plethora of serv many trouble-free miles on my vehicles and never owned a MB of any kind in my life. The MB Forums on the Internet are loaded with a plethora of service horror stories. When the "check engine" light occurred I thought "uh-oh" what did I just get myself into? Previous to my purchase, my wife and I flew to Texas to test drive a SL550. Funny that car just happened to also have a "check engine" light too and was the main reason we passed on that one. But Dan soon made me realize that my MB was a very sophisticated machine that solely depended on "warnings" to stay in proper operating condition. Next, I got the "RED" "STOP CAR" warning that really got me worried and almost had me regretting my purchase. However, Dan was able to rectify the situation, calm my worst fears and not utter those fateful words "it is not covered by your warranty". Finally, after we noticed our extra tan mats in the trunk went missing during one of the two service issues, without my asking, Dan immediately ordered new ones and had them for us without delay. In light of all this happening during the first two weeks of my ownership Dan single-handily enhanced my enjoyment of this automobile and tremendously reduced my stress level in owning it. More

I used to go to "independent" Mercedes shops for service on the three Mercedes I currently own because I thought it was a better value. Was I wrong! RBM's service is top notch and fairly priced. Service on the three Mercedes I currently own because I thought it was a better value. Was I wrong! RBM's service is top notch and fairly priced. Service Advisor Duane Udo is the reason I go to RBM North. Duane is knowledgeable and friendly to the point of bending over backwards to be as helpful as possible. When you add to this RBM’s loaner car program and my car being returned sparkling clean, why go anywhere else? More

Your team is very courteous, knowledgeable and efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The s efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The sales and service team are always looking after the customer. I owned a car dealership in Canada before I moved here, so I know how important customer service is. And I am a hard judge because of my background knowledge. I honestly can say , I don't know how you could improve your store. Dan Berry went out of his way to accomodate me. It is a happy enviornment and all the staff has a smile on their faces. That pretty much tells all-they are happy at their workplace. Continue the good work. PS And it's always nice to get a clean car back! More

Both took the extra time to answer many questions as well Both took the extra time to answer many questions as well as work with me to look for the most efficient way to diagnose and obtain approval for cove Both took the extra time to answer many questions as well as work with me to look for the most efficient way to diagnose and obtain approval for coverage from my extended warranty company. Ken in particular took a lot of time to explain the process for this specific repair and to listen to my concerns regarding diagnosis costs that would not be covered under the warranty. As a claim director for a large national property and casualty company who specializes in affluent clients, I am keenly aware of the need to create promoters vs detractors in order to grow your business. Their willingness to work with me was very much appreciated. More