R.C. Lacy Ford Lincoln Subaru

Bret was our salesman and our "Go to Guy", he walked us through the process from the first test drive to financing and on to and through our purchase of our "new to us" but used Edge automobile. walked us through the process from the first test drive to financing and on to and through our purchase of our "new to us" but used Edge automobile. He sat with us to explain all the "bells and whistles" that came with this auto and still answers the occasional questions that arise a few months later. We have never seen him with out a smile or friendly polite word (although we're sure those days exist for him-he hides it well!). Every request we had he either answered promptly or anticipated and positively addressed it to our satisfaction. We felt important to him as potential buyers and remain with the same feeling that we matter a few months into our ownership of the Ford Edge-We really like/recommend the car!!. We expect this to be a ongoing relationship through Bret as long as Ford continues to make quality, affordable autos. John & Bobby were the financial beginning and end of the deal and they were also awesome to work with. Great personable guys who make you feel valued as well. Felt they listened and cared about our financial restrictions/needs. We are not related to any of these guys or have any "loyalty" to this dealership (it was our first purchase with them), but we left there feeling like we joined a family of sorts. Bret is a keeper as far as employees go in our opinion, never high pressure or unreasonable. If you call he will talk if free and if a message is left you can count on a return prompt response. Just an all around likeable guy. We really feel he tried to make the best deal for our needs and represented the best of the agency and Ford. More

Bret Lawton was a pleasure to work with, called him numerous times and always received a friendly call back. He was very straight forward and professional. Would recommend anyone shopping for a vehicle numerous times and always received a friendly call back. He was very straight forward and professional. Would recommend anyone shopping for a vehicle to visit Bret or give him a call. More

My experience in purchasing a car from this dealer was pleasant from the first contact by email till the car was delivered. The sales person was pleasant, informed and very patient. At no time did i feel pleasant from the first contact by email till the car was delivered. The sales person was pleasant, informed and very patient. At no time did i feel hurried along the process. It is a pleasure doing business with this car dealer. More

Bret, our sales rep, was most accommodating . I threw a couple "curve xxxxx" and he handled them well. He kept me informed, and did everything in a friendly cheerful manner. Everyone I encountered at the d couple "curve xxxxx" and he handled them well. He kept me informed, and did everything in a friendly cheerful manner. Everyone I encountered at the dealership was more than helpful, and everything promised was done exactly as stated. This is the first Ford product I have ever purchased from a dealer, and the first I have owned in over 30 years. Kudos to Lacy Ford. More

Nice atmosphere at the dealership. Felt no pressure to purchase the vehicle which was a 2014 Subaru Forester. Chris was a nice young man to do business with. purchase the vehicle which was a 2014 Subaru Forester. Chris was a nice young man to do business with. More

My experience at Lacy was very pleasant.I was familiar w the dealership through close friends and family that had purchased vehicles from there as well.I travel an hour to and from work everyday.My car was the dealership through close friends and family that had purchased vehicles from there as well.I travel an hour to and from work everyday.My car was getting older and could not take the long distance drive much longer.As a single mother I live on a very tight budget.I was a bit skeptical about trading my car in.When friends of mine encouraged me to look into it after purchasing a vehicle themselves through Dealer Bret Lawton...I was very pleased w the outcome.Bret along w Bobbie Cargioli worked very hard to find a vehicle that was suitable for my budget as well as something that could withstand the longdistance driving I have to do everyday...most importantly something safe.My Daughter and I absolutely Love our Ford Escape...It is AWESOME!!!Bret and the staff at Lacy Ford are extremely friendly and welcoming.They made my"trade in"a very nice experience. : ) More

Amazing... Our experience with R.C. Lacy employees, Bret Amazing... Our experience with R.C. Lacy employees, Bret and Bob, was an exceptional one. They were knowledgeable, patient, accommodating and enjoya Amazing... Our experience with R.C. Lacy employees, Bret and Bob, was an exceptional one. They were knowledgeable, patient, accommodating and enjoyable to deal with. We never felt rushed or pressured. We know our decision in buying our 2014 Subaru Forester with them, was the right one. We would definitely recommend this dealership to others. Thank you Jim Lacy, Bret Lawton and Bob Cargioli for making the complete process for purchasing our car, a great one. Bill and Elaine More

Walking in the showroom we were asked if we could be helped right away. Bret spent a large amount of time with us to find just the car we were looking for. It had to come from another dealer. Bret and a helped right away. Bret spent a large amount of time with us to find just the car we were looking for. It had to come from another dealer. Bret and all of the people we met there were very friendly and did everything they could to make us at ease. We gave this rateing because they worked with us and for us to make sure we were pleased with our buying. Unlike another Ford dealer who would not even talk with us about buying a 2013 Mustang conv. The Norris's More

This is the second new car I've purchased from Lacy Ford in Catskill. Having once been a car salesman in California, I am extremely happy to have found a dealership and sales person who treats people t Ford in Catskill. Having once been a car salesman in California, I am extremely happy to have found a dealership and sales person who treats people the way I did, and expect. Bret Lawton is a pleasure to work with and is an excellent representative for Ford. He is friendly, professional, and most of all, he listens. It's nice to feel comfortable with a dealership. Everyone I dealt with was great. More

Brett was great. No pressuring and let me take my time test driving all the cars I wanted too. Went over the car well with me before I left. test driving all the cars I wanted too. Went over the car well with me before I left. More