Quirk Mazda

My wife and I stopped in here on a Sunday to take a look at the Mazda 6 hatchback. There were a couple of salesmen outside. I told him exactly what I was there to do: check out the mazda 6 and see if it' at the Mazda 6 hatchback. There were a couple of salesmen outside. I told him exactly what I was there to do: check out the mazda 6 and see if it's the car for us. He walked us around a couple of cars from the outside only (didn't invite us to look in one or sit in one), then he said we needed to go inside to fill out some paperwork. After I was honest with him and told him that we were not going to buy that day, but wanted to see if the Mazda 6 was the right car for us, he said, "ok, i'll go check on our inventory." A few minutes later he came back and said, "sorry, we can't let you do a test drive today because we're too short-handed". I was really surprised by this. He said, "that's our policy. We only do test drives if you have an appointment". I've never heard of a policy like this. Looking around the showroom, they certainly didn't look busy. There were a couple of salesmen waiting outside for the next customers to come in. So, I pressed back on it and told him that I thought I was getting "brushed off" and that I would like to talk to his manager. He walked me over there and the manager took one quirk look at me and said, "I'm busy, I'll talk to you in a minute" and then continued his conversation with another salesmen. Very rude. I was wearing a t-shirt and jeans while I was there. Maybe they didn't respect me because I wasn't wearing a suit and tie on a Sunday? Not sure. We stormed out of there and they didn't seem to care one bit. If you are not buying that day, they are too busy for you at Quirk. It's better to stand around outside waiting for a fancier customer, then try to get me interested in a Mazda. This dealer is not recommended! We went out of our way to drive over there and we will never go back. More

I stopped going there when I was charged $56 for an oil change. It was plain motor oil and didn't include anything else. That's right. $56. Changing engine oil involves unscrewing a bolt to drain the change. It was plain motor oil and didn't include anything else. That's right. $56. Changing engine oil involves unscrewing a bolt to drain the oil, unscrewing the filter, putting on a new filter, and refilling the engine. There is also a small fee to dispose of the oil (assuming the dealership doesn't use the used oil to heat their dealership as most do). I called to complain and the service manager told me "I know I know, I told the owner not to raise the price, but all the area dealerships are doing it." Newsflash buddy, the average is between $15 and $20 in the area. I told him I wouldn't come back, and he said "surely [I] shouldn't make threats [I] don't mean". I never went back. In fact, I purposely excluded this dealership when I bought my last two Mazdas since then. Now I know why they call themselves Quirk. More

What a horrible experience we had at Quirk Mazda in Quincy MA, I went with my girlfriend to help her buy a new Mazda. We were quoted a great price on the phone and we thought we were getting a great de Quincy MA, I went with my girlfriend to help her buy a new Mazda. We were quoted a great price on the phone and we thought we were getting a great deal because it was the last day of the month. So we went in to buy the car spending two and a half hours test riding and filling out paper work. Everybody seemed polite and friendly as was the young salesman, except his personal story kept changing, about what he drove and where he came from. Everything was going smoothly up until the last moment, everything was done; credit check, throw in the floor mats shook hands with the sales manager etc. Starting to relax and convinced we were about to sign and buy the car we leaned back in our chairs. The sales manager came swaggering over saying "there's a problem". As my heart is sinking he tells us they can't sell us the car we drove and stood around for almost two hours at this price, he claimed the young salesman quoted us for the wrong car. I was in shock after spending all afternoon there. Bait and Switch I never thought they did that any more especially in a large dealership but here it was happening and my precious Saturday was wasted at Quirk Mazda, all we could do was walk away. After all that, shouldn't you, as a manager, just sell the car if you made the mistake? More

Worst expereince I had at a Mazda dealership. I asked at the desk to speak with a salesperson. Half an hour before anyone came to speak to me. After repeatedly asking where my salesperson was, the person at the desk to speak with a salesperson. Half an hour before anyone came to speak to me. After repeatedly asking where my salesperson was, the person at the desk finally got up and left; coming back with someone. I told them I wanted to test drive the RX-8. I was told I couldn't before I sat down and discussed what options in which I was interested. I obliged and spent about ten minutes telling him that I did not really know what I wanted because i hadn't driven the car yet. All the while he was being very hostile and talking to me like I "just don't know how these things are done." When he finally said we could go for a drive, I was encouraged...until he asked me to see my license. He told me that because i am only twenty I can not test drive their cars. He then smirked and made a comment about my parents paying for such a nice car(pretty rude). I told him I was paying with my signing bonus and he shut up real fast. At that point I was just disgusted, and I had already wasted almost an hour at this place, plus the drive there. I just turned and walked out. The guy actually followed me out the door, telling me we could go for a drive; I just had to sit in the passenger seat. I went straight to route 1 and found the dealership there. Test drove an RX-8 within twenty minutes and bought my car a few weeks later. More

My wife and I came in to view and possibly test drive the CX9 Limited. The sales guy who accosted us almost insisted that we sit down and answer myriad questions before we could look at the car in the showro CX9 Limited. The sales guy who accosted us almost insisted that we sit down and answer myriad questions before we could look at the car in the showroom. Once we sat down, he insisted we answer all his questions, including trade in and what competitors we were looking at. He stated, "That's the way we do business here, before we spend our time with a customer." Note: this was a Thursday morning and no customers other than my wife and I were present. I should have walked then, but instead I relented and gave him the information. When I told him what other vehicle we were looking at, he scoffed, got up and went to the manager's desk and back, then insisted that we go to the other dealer before he spends any time with us, because "that's the way we do business here." Having come from the manager's desk, he was either told to do this or it simply was his gambit. We'll never know. We got up to leave, and I tossed the brochure on the conference table and it slid a little further than I intended, almost sliding off the table. He berated me for throwing the brochure at him. I asked him to stop being a jerk, and he said, "That's Mister Jerk to you." Indeed. Needless to say, we can not comment on the work or pricing. More

They seemed nice in the beginning but they gave me a price for my trade in that was too low. I told them it was too low and I would think about it but they started using high pressure sales pitch. They price for my trade in that was too low. I told them it was too low and I would think about it but they started using high pressure sales pitch. They told me that Mitsubishi was going out of buisness so I should trade my car to them for the price they wanted because the car would be worth nothing in a few months when mitsubishi is out of buisness (a lie). Then when we were going to leave they all of a sudden raised the trade in value +2000 dollars. We didn't want to deal with them so we left but as we were leaving they were saying things to my wife, she got so made that she ended up throwing a bottle at their building. More