Quirk Buick GMC

I was amazed when I say this was unlike any dealership experience that I've encountered. There was no pressure to purchase a vehicle and I was able to take my time with the purchasing decision. Everyone o experience that I've encountered. There was no pressure to purchase a vehicle and I was able to take my time with the purchasing decision. Everyone one I dealt with treated me with respect and decency. I know that this may seem like something obvious that a customer should get but that was not the case at other dealerships. The staff members that I had the pleasure of doing business with are absolutely fantastic. Suffice to say I'm loving my Buick Regal Turbo!!! More

I have been in need of a new vehicle for some time now. I was hesitant to get into the car buying process because it can be a very intimidating experience for someone who has not done it before. On a recomme was hesitant to get into the car buying process because it can be a very intimidating experience for someone who has not done it before. On a recommendation of a close friend, I decided it was finally time and they mentioned Quirk GMC of Manchester. Throughout the entire process I can not imagine being more comfortable and at ease despite my previous hesitations. Both Mike and John went above and beyond any expectations I could have ever had. They were courteous, polite, informative, and patient. The car is great, but the experience of purchasing my first vehicle from these two Quirk employees is what really put it on the top, and the lastly impression they have made will keep me going back to Quirk GMC for all my car buying needs. More

JOHN CHARRON IS AN EXEMPLARY SALESPERSON; THOUGH I DID NOT PURCHASE A VEHICLE, HE IS ONE REASON I WOULD COME BACK TO CONSIDER A NEW VEHICLE PURCHASE FROM. NOT PURCHASE A VEHICLE, HE IS ONE REASON I WOULD COME BACK TO CONSIDER A NEW VEHICLE PURCHASE FROM. More

I bought a brand new sierra 2500 from Dany . He and his manager Tony bent over backwards to make sure I got the best trade in value giving me WAY over book value . Just when i thought the deal could nt get manager Tony bent over backwards to make sure I got the best trade in value giving me WAY over book value . Just when i thought the deal could nt get any sweeter I pretended to go over to the chevy dealer and the manager gave me an extra 1500$. I then asked for a commercial rebate and OMG they gave me another 1500$!!! I thought for sure i died and went to car deal heaven . Thanks again Dany and Tony !! Adam the Dentist More

The people here are friendly and courteous.No high pressure sales,no nonsense.They didwhat they said they they would do and it was done in a reasonable amount of time. I believe I was the one pressur pressure sales,no nonsense.They didwhat they said they they would do and it was done in a reasonable amount of time. I believe I was the one pressuring them. My daughter also made apurchase at quirk and she has the same opinion as I do. Good luck More

We went in looking for a used car, then they reviewed options with us and really listened to our needs and concerns. We decided that leasing a car was the best option. We left with a GMC Terrain, and we options with us and really listened to our needs and concerns. We decided that leasing a car was the best option. We left with a GMC Terrain, and we love it. Leroy explained all the options on the vehicle and was very helpful. We traded in our old vehicle and left we got a very fair price and we are happy with the lease aggreement. We would recommend Quirk to friends and family. We felt No pressure what so ever, and felt they listened to our needs. More

The dealership is very clean and the salesman was friendly, not pushy. This was my second purchase from a Quirk dealership and I am happy with the experience they provide. They respected that I did n friendly, not pushy. This was my second purchase from a Quirk dealership and I am happy with the experience they provide. They respected that I did not have a whole lot of time left once I made the decision to buy and rushed as fast as they could to get me out of there and still have time to spend with my friends. More

It all started with a polite inquiry for some brochures. I received a reply from John Elsten at the dealership where he told me he was putting the brochures in the mail that morning. I found out later that I received a reply from John Elsten at the dealership where he told me he was putting the brochures in the mail that morning. I found out later that GM no longer prints brochures. The fact that I was told a bold lie within my first two sentences of interaction with Quirk GMC/Buick, should give you an idea of how the rest of this review is going to go. After receiving some email flyers with links to broken webpages (I guess this is what passes for brochures these days), I decided to seriously consider purchasing a Buick Enclave and decided to test drive one over the weekend. Sometime before that though, I received a message on my voicemail from Groves regarding a used PT cruiser with no backseat that he thinks I would be very interested in. Apparently, after inquiring about 7 passenger SUV's, Groves immediately thought of me when he found a two-seat pseudo-sedan. Nothing so far is show-stopping, of course. At worst, it's just sloppy business. I test drove the car, liked it, but decided to keep looking around in hopes of finding a color combination I preferred. I asked when they might receive new vehicles in, and John told me that he did not know. The next day, a slew of new Enclaves appeared in Quirk's online inventory. Surely these were not a surprise. I don't believe that no one at the dealership knows what new inventory will be arriving and when. If they had bothered to answer my inquiry truthfully, and made an attempt to find out when the car I wanted would be available, alot of this frustration could have been avoided. I sent an email inquiring about the car that I wanted. I referenced a stock number and noted the color and trim information. I asked that they contact me via email, or wait until I would be available by phone a few hours later. About twenty minutes later (while I was still at work), I got a phone call from Steve discussing specific numbers of a deal. He told me that he had the car that I wanted in stock, and that he could give me a great price if I can close the deal by the end of the month. After that, we started discussing some specific numbers. The MSRP that he quoted just a tiny bit off from what I found online. After questioning this, I found out that we were not even discussing the car I wanted. Even though I had referenced a dealer's stock number and noted the color and options in my inquiry, I was being offered a deal on a completely different car! Further probing revealed that the car I wanted had not actually arrived at the dealership yet. I was willing to wait. It was March 29th, and Buick's rebates and incentive offers were good until May 2nd. I had time to wait. However, finding the exact color combination I wanted was proving difficult and I understand the dealership wants to make deals sooner to pad their month. After some phone calls on Tuesday afternoon I was told that someone would "go and get" the car and I was congratulated on my new purchase. I was told that I could come in either Wednesday or Thursday to "close the deal". I guess I was naive for thinking "close the deal" and "pick up your new car" are different things. I made arrangements with a babysitter and planned to leave work early. During the day on Wednesday, I even sent an email to the dealership asking if they were able to obtain the payoff information on my trade-in. In that email I identified myself and said specifically that I planned to be there around 6:30 to "pick up a new Enclave". I even got a voice mail from Luc during the day that said that "everything was all set". When I arrived, at the specific time that had been discussed via email and phone calls, no one was there to meet me and shake my hand. I went inside, used the men's room, and then started looking around for someone to help me. After some floating around, I was introduced to Luc who immediately had me filling out forms and signing documents. I stopped and asked to see the car. I was insistent that I did not want to sign any deals until I actually saw the car. I wanted to make sure that the car I pictured in my head, was actually the car I was buying. During this time, they took my current vehicle (which they had already appraised for trade just a few days before). I saw someone get in it, drive it around the building and then park it in a different location. When I started making inquiries about where my new Buick was, and insisting that I wouldn't sign until I saw it, someone went out and moved my car again. When I was ready to leave, no one had my car keys. There was a lot of "uuhhh, I think Tony has it..." and other slimy tactics to prevent me from leaving. Finally, Steve found my car keys and brought them out to me. He wouldn't look me in the eye, he didnt' shake my hand, he didn't thank me for coming in. He handed me the key and turned around. It's obvious to me that this dealership deliberately distorted the truth and used ambiguous language to lure me into the dealership so they could pressure me to close the deal before the month ended. Based on the discussions over the phone, and the documented email correspondence, it should have been clear that I expected to drive home with a new car. They guessed (correctly, I might add) that I would not have gone to the trouble that I did to drive from Lowell to Manchester on a worknight just to fill out the paper work and meet their internal deadlines. So they only way to get me in the door, was to lie. It almost seems as if this whole experience was executed perfectly by Quirk. I mean, I used very clear language, referenced stock numbers, and was very specific in my descriptions of what I wanted, when I wanted it, and what I expected to pay. Could all four of the sales people that I talked to be that clueless? How could no one among the four of them realize that there is a big difference between a black car on your lot, and a brown one that is somewhere else? It's clear to me that this whole experience was choreographed in an attempt to pressure me into a deal I'm not comfortable with. They deliberately tried to confuse me about the numbers of the deal by switching cars. They lured me into the dealership with false hopes of driving home a new car. And then they trapped me there by constantly moving my own car and my keys. I would not buy any car from this dealership, even if they gave me another $10,000 off of the agreed price. The whole experience was slimy, and this organization cannot be trusted. Brian Lessard More