Queensboro Volkswagen

Excellent Customer Service They communication with Herman was great! My vehicle was serviced faster than I expected. Happy that the new dealership is customer friendly. My famil They communication with Herman was great! My vehicle was serviced faster than I expected. Happy that the new dealership is customer friendly. My family and I will definitely be back. More

Friendly and professional I definitely purchased a vehicle with Mike Ramos I walked in a unhappy customer and walked out extremely happy woman thank you vehicle with Mike Ramos I walked in a unhappy customer and walked out extremely happy woman thank you More

Would be nice if they would of done the multi-point inspection accordingly regardless of the year of the vehicle but that is the nature of the business (which customer looks like they will spend $509-$ inspection accordingly regardless of the year of the vehicle but that is the nature of the business (which customer looks like they will spend $509-$600 to get their vehicle repaired at dealership prices) rather than customer safety and let the customer decide if it is reasonable or just saying the dealership did their job of bringing a concern to me even though I knew I needed it done More

The customer lounge was clean, the staff were friendly and demonstrated great customer service. They also provided timely updates with clear expectations. Overall experience was positive and demonstrated great customer service. They also provided timely updates with clear expectations. Overall experience was positive More

Good service and everybody was cordial and have a smile 30K miles revision got the appointment that suited me and even was offered a free car wash. Thanks for your kindness and good care given to my vehicle 30K miles revision got the appointment that suited me and even was offered a free car wash. Thanks for your kindness and good care given to my vehicle. More

Excellent Service This is my first time writing a review for a dealership. I am doing so because it was warranted. I have been leasing vehicles for over 20 years. Thi This is my first time writing a review for a dealership. I am doing so because it was warranted. I have been leasing vehicles for over 20 years. This was the first time a dealership met all of my requirements, car color, interior and price point were met. Couldn't have been possible without the help of Rafael Diaz, he was knowlegeable and professional, answered all my questions and then some. Even followed up to see how I was enjoying my new car. Will absolutely be leasing form QB VW once my lease is up. Thank you QueensBoro Volkswagen!!! DA More

The new location is great in the sense of more space and better organization. The change in hours of operation is beneficial as well. However, signage is needed because it’s very easily missed. I worked wit better organization. The change in hours of operation is beneficial as well. However, signage is needed because it’s very easily missed. I worked with Herman Lee and he was very accommodating and understood my frustration with my car. He was able to get me a loaner which eliminated most cc’d of my problems getting to/from work. More

Thank you for taking care of my mother's recall on the VW. Her English is limited and she was worried about not being able to communicate. However, the staff was very friendly, didn't try to talk her into VW. Her English is limited and she was worried about not being able to communicate. However, the staff was very friendly, didn't try to talk her into buying unnecessary services and even cleaned her vehicle. She was impressed. Wish I had this type of service at my dealership. Thank you. More

Thanks for work performed Work was done in a timely manner. Staff was informative and would go back again. Going back overseas till next everyone have a great year. Thank Work was done in a timely manner. Staff was informative and would go back again. Going back overseas till next everyone have a great year. Thank you, Joe More

Excellent customer service specially ray good selection of cars nice location trade my Nissan Altima yo a 2019 GLI Jetta autobahn great warranty recommend this dealership of cars nice location trade my Nissan Altima yo a 2019 GLI Jetta autobahn great warranty recommend this dealership More