Queensboro Volkswagen

EXTREME ABUSE Delivered the car on a Wednesday and was told I'd have it later that afternoon. By Friday, nobody was responding to my multiple text messages or phone Delivered the car on a Wednesday and was told I'd have it later that afternoon. By Friday, nobody was responding to my multiple text messages or phone calls or voice messages. I had to arrive announced and demand to get my car back. Manager insisted work had been done but when I walked him to the car to show no new tires had been placed on the car, and that the car was filthy, he backed down. I demanded my car back and left. On Saturday they call me and apologize and assure me they are about to work on my car - MY CAR WAS ALREADY GONE THE DAY BEFORE, meaning they hadn't even checked on the car before calling me. What's worse is that a piece of my car's grill is missing now because of the inspection they did on the fans that needed replacing. Nobody let me know if fans were replaced or just cleaned (warning light went away). THIS PLACE IS A COMPLETE SCAM AND IS EXCEPTIONALLY ABUSIVE TO CUSTOMERS. More

Chantelle is a wonderful asset to Queensboro VW Service Dept. As my service advisor she attentively listened to my concerns and made me feel comfortable. She is the reason I choose Queensboro VW from now Dept. As my service advisor she attentively listened to my concerns and made me feel comfortable. She is the reason I choose Queensboro VW from now on. Sorry Teddy VW, you should have done better by me considering I have bought 5 vehicles from Teddy... teddy's service advisor should take notes on how Queensboro does things and how Queensboro sets the new standard. Team Queensboro!!! Thank you Chantelle 😉 More

The shop is clean, the staff is courteous, but what impressed me most was the high level of responsiveness and ease of communication. No one likes having to get acar repaired, but no one could ask for impressed me most was the high level of responsiveness and ease of communication. No one likes having to get acar repaired, but no one could ask for a better support system. More

Great service and attentive behavior towards their customers meaning me. Polite and quick to resolving my service issues. No complaints on my side. Thank you customers meaning me. Polite and quick to resolving my service issues. No complaints on my side. Thank you More

Very nice employees here. High efficiency. Finished my VW Tiguan air bag control units recall in half a day. Also their new spot looks awesome Tiguan air bag control units recall in half a day. Also their new spot looks awesome More

The service completed was satisfactory, just that communication could be better. Else Ceasar was working with the technicians to resolve the problem in a timely manner. communication could be better. Else Ceasar was working with the technicians to resolve the problem in a timely manner. More

Rafael was extremely polite and professional throughout the process. When i had questions or requests, I felt he was honest and clearly motivated to help. The others at Queensboro were also all helpful. the process. When i had questions or requests, I felt he was honest and clearly motivated to help. The others at Queensboro were also all helpful. More

We had a great experience buying our new car from Queensboro VW. the dealership is nice. Rafael Diaz is a great salesman, very helpful. Would definitely recommend. Queensboro VW. the dealership is nice. Rafael Diaz is a great salesman, very helpful. Would definitely recommend. More

Excelente atension, Rafael Díaz,vendedor muy amable y el manager Francisco espinal, y Adam Frania, muy agradecida por su atensiion en la compra de mi nuevo Jetta manager Francisco espinal, y Adam Frania, muy agradecida por su atensiion en la compra de mi nuevo Jetta More

Job done on my vehicle is good. I would definitely recommend this service station to my friends and family. The mechanic was good good. Thanks! recommend this service station to my friends and family. The mechanic was good good. Thanks! More