Queensboro Volkswagen

Helpful and Courteous Made an appointment with VW after was contacted about an emissions recall and they wanted to get me in as soon as possible. Emily was great at helping Made an appointment with VW after was contacted about an emissions recall and they wanted to get me in as soon as possible. Emily was great at helping me on the phone figure all the details out. Showed up and was helped immediately on the day of the appointment. They let me know the time frame it would take, a couple of hours, and so I sat in the waiting room as I wasn't near home. Waiting room was semi small but cozy enough. They had water and coffee and snacks we could have. I would say 98% of everyone was wearing their mask correctly and maintained a good distance. They gave me regular updates about my cars progress and checked in to make sure I was still doing good. They even washed the car after they were done and used protective equipment in the car (from the virus). Overall good first experience here. Will be going back. More

Professional and thorough Marco was very attentive to what was needed and explained everything in detail. He even allowed me into the garage to see what parts were needed whil Marco was very attentive to what was needed and explained everything in detail. He even allowed me into the garage to see what parts were needed while the car was on the lift. A first for me at a VW service center. Also, the location (for me) is super convenient. After service was completed it was well after the 6pm closing time, but he made sure all was done and even provided a free car wash and vacuum for free the next day. I will be back for the routine service intervals for sure. The only negative detail I can provide is the labor costs are astronomical, so any repairs will easily cost a few hundred dollars + parts. I know this isn't the staff's fault but I still wanted to address it. More

Brought my car in twice for the same problem. After being lied to by everyone there, I had no choice,but to pay almost 1900.00 for a job that should have been covered under warranty. They will do anything to lied to by everyone there, I had no choice,but to pay almost 1900.00 for a job that should have been covered under warranty. They will do anything to Plain out lie and not repair stuff under warranty just to make money off of you. I will never go back there.. you shouldn’t either.. More

Marco Ceaser Brian and Mitch and the whole team at Qeensboro VW were so helpful professional and knowledgeablel they are the best !! I will be going to them whenever a problem arises) Qeensboro VW were so helpful professional and knowledgeablel they are the best !! I will be going to them whenever a problem arises) More

I started having trouble with the car as soon as I took it home and no one from the dealer wanted to help me fix the issue. Do not go..... it home and no one from the dealer wanted to help me fix the issue. Do not go..... More

Do not recommend any VW service center They cracked my windshield. Been several weeks and they claim their IT is not working so they cannot compare before and after pictures. VW did not s They cracked my windshield. Been several weeks and they claim their IT is not working so they cannot compare before and after pictures. VW did not stand behind their other service center damaging my car. Was initially offered full reimbursement and that later changed to just a discount. Was bound. They have been ignoring all text messages and phone calls (claiming messages were not received, but it has been clearly delivered). Corporate as well has been ignoring. My next step will be legal litigation if this is not corrected. The other service center neglected a coolant leak causing several issues on my car. Marco had initially offered full reimbursement after initially trying to blame me for not driving my car during the pandemic (by the mileage he calculated, I was driving on average 5 miles a day). I got corporate involved, and they said they have to go with Marco's decision. I was at this same dealership also sold a lock key by a different representative that would not even work on my car. It was allowed to be returned. I was one of those people screwed over when a different VW dealership now foreclosed when they tried to sell me a rim and tire from a cheaper model car from the junkyard when I had asked for a brand new one to match the set as I bought it brand new (VW Golf SEL). Corporate did not believe me until I sent a picture showing it was a different size and had different number of spokes. As a female, I do not trust any VW dealership, and corporate does not help you out either. I have been screwed over so many times. Do NOT BUY VW, and then you will not have to use their service center. I do not know what else to do. I was able to call a nice sales manager called Francisco who seems reasonable and personable and says that they don't have pictures of my car beforehand (although I remember them distinctly taking photos), so they'll have to dig into overhead video footage. We'll see what that turns up as the quality of those as nill and won't be able to appreciate the crack in the windshield. More

Will never go back. Cesar never never called me back. Took calling them repeatedly to get an answer. He also always blamed it on other people, like the person who answered the phones. Even though he d Took calling them repeatedly to get an answer. He also always blamed it on other people, like the person who answered the phones. Even though he didn’t follow up with me. The Cesar Castro also Habitually never wore a mask. Even after I mentioned to him that he was required to. I will never go back. And you deserve to be finned by the city. More

Worst service everAfter waiting more than 2 hours just Worst service ever After waiting more than 2 hours just to renew the test on my 1 year old Tiguan I went to the manager to check what was going on an Worst service ever After waiting more than 2 hours just to renew the test on my 1 year old Tiguan I went to the manager to check what was going on and his answer was that they were almost done ....unfortunately for him the car was just behind us at the same place I parked it 2 hours before and they didn’t even moved it yet .After asking to talk with the person in charge I had my car ready within 10 mn ....They forgot to fix few things that I asked for but I just wanted to leave this place More

Love it. Felt very comfortable getting a car from here. They are very welcoming and inform us of everything that was going on. Thank you rafael diaz for your help They are very welcoming and inform us of everything that was going on. Thank you rafael diaz for your help More

new to service I have no experience with other car service centers. As a new car owner this center is well run by friendly staff. It has a nice waiting room. I have no experience with other car service centers. As a new car owner this center is well run by friendly staff. It has a nice waiting room. More