Queensboro Toyota

I purchased a 2012 Prius 4 over the internet from Bruce Edelman. I called Bruce primarily because of the good reviews on dealerrater.com. Frankly, I was suspicious. For all I knew, Bruce could have written Edelman. I called Bruce primarily because of the good reviews on dealerrater.com. Frankly, I was suspicious. For all I knew, Bruce could have written his own review. Also, here I was spending $30,000 at an unknown dealership with an unknown salesman located thousands of miles away from where I live. I was pleasantly surprised. While no dealer in the area had the trim and color I wanted, Bruce found one in about three weeks. Throughout the process, he was conscientious about keeping me informed. Last, but not least, he had the best price. More

I went to the dealership to get a brand new camry 2012. I talked to May the saleswomen. She had bad customer service. While she was helping me she would go and talk to othe people. I was in a rush to get a c talked to May the saleswomen. She had bad customer service. While she was helping me she would go and talk to othe people. I was in a rush to get a car for my birthday which it was a week from that day when I when in. So finally we settle on a deal. I told her the color of te exterior and interior of the car. When come to te day to pick up my car it was terrible. That interior color was not what I wanted, there was scratches on the window and there is 81miles already on the car. She went on to explaining that they had to ship it from some where so that's why there's 81 miles on it. I mean where in the world could it have been that it takes 81miles to get there. She went one explaining about the scratches she said it nothing you can whip it off. I asked her to whip it off and she tried to whip it off and a tissue but it didn't come off. Then I told er that the interior color wasn't what I had agreed on. She said you didn't say anything about interior color matter to you. I was like what do you mean I told you more than five times that I wanted black on black not ash grey. So she went to the manager and told him the situation. He then came out saying that it wa my fault for not saying the color that I want. I sai that I did specify the color. We were arguing for like 10 mins. Then I told him, "okay listen I don't want that interior color and it doesn't matter if May heard it or not, that's not the problem the problem is that I te customer dont want the ash grey interior, how are you going to solve it." he was like let me go check my inventory see what I can do. He then came back saying that he doesn't have anything with that specification. So I told him that I don't want the car then. I got my deposit back. I walked in to the dealership thinking I would drive out with a brand new car on my birthday and instead I walked out the dealership angry and I unsatisfy. More

I financed a 2004 Ford Explorer about 3 weeks ago and the same day i noticed the ABS & 4x4 high light blinking. I also noticed the rough gear changing whenever i switch to reverse. Now im paying for a truck same day i noticed the ABS & 4x4 high light blinking. I also noticed the rough gear changing whenever i switch to reverse. Now im paying for a truck i can't drive because the transmission has to get rebuilt! There must be something i can do! I shouldn't have to pay for financing a bad vehicle! More

Service Department is HORRIBLE! I bought my Prius from Service Department is HORRIBLE! I bought my Prius from them and went there for my 5k service maintenance. One day after I did my 5 K maintenance I Service Department is HORRIBLE! I bought my Prius from them and went there for my 5k service maintenance. One day after I did my 5 K maintenance I noticed that one of my tire hub caps was loose. I thought no big deal, the poor mechanic was probably busy and he simply forgot to put the hub cap correctly. I went there again for my 10K service maintenance and I told the service department receptionist what happened earlier to my hub cap. I thought that was it, I’m good now, they will pay more attention to my car this time. A few days after my 10K service appointment, I realized one of my hub caps was freaking missing! Hub cap is not a big deal, however, if their mechanics are so reckless and incompetent as to mess up something as silly as a hub cap GOD KNOWS WHAT ELSE THEY MESS UP UNDER THE HOOD! I contacted their so called service department 'manager' but that was useless. I guess once you make a purchase from them, they don’t care about you anymore. More

I bought my first new car ever with Queensboro Toyota. I found Bruce Edelman to be an extremely knowledgeable and experienced salesperson. Better yet, I could freely engage with Mr. Edelman as he is forthri found Bruce Edelman to be an extremely knowledgeable and experienced salesperson. Better yet, I could freely engage with Mr. Edelman as he is forthright and direct. My buying experience at the dealership was very pleasant as Mr. Edelman was timely, courteous, and his information was totally accurate. In summary, I enthusiastically recommend the Queensboro dealership and, in particular, Bruce Edelman. More

Worst experience EVER!!!Came to buy a new car. Left a deposit. Was told to come in to sign DMV papers the next day and pick up my car the folowing day. One accessory item was supposed to be installed ( t deposit. Was told to come in to sign DMV papers the next day and pick up my car the folowing day. One accessory item was supposed to be installed ( takes about 1 hour to do). 2 hours before the pick up time the next day I was informed that the accessory is not available, so I should just pick up my car without it and then make an appointment to get it installed. It takes 5 hours to get someone on the phone at this dealership BEFORE I PAID for the car!!! I could only imagine how long it will be AFTER I PAY for it and need something else from them. So I said, no Install it and I will pick it up later. I made it clear that I need my car ASAP. Sales person said that he will call me next day to tell me what time to pick up my car. No one called. I finally located the manager, who told me that my sale person is off today and he is clueless about any accessory instalation or me picking up any car today?!?! I told him that , I would just cancell the whole thing then. His answer is " It's up to you" Wasted 3 days on this unproffessional dealership. Went to Huntington Toyota and got my car for $500 less with everything installed and ready to pick up in just one day!!! More

I always go there for my oil change, they took me the whole day to have this done. Can u imagine oil change for a whole. They accept too much appointments in a day, by the time you get your car, still it whole day to have this done. Can u imagine oil change for a whole. They accept too much appointments in a day, by the time you get your car, still it is not fixed. They should check the competency of the people working in their repair department, it looks like that they are not fixing anything, your car is still the same the way you brought it to them. And one time I have all my tires changed in this dealership, and in1 day I had 1 of my tire flat, I brought my car back to them, they don't have warranty. More

I wanted to purchase a Certified Used 2005-2007 Highlander Limited. I went online and searched on http://Toyota.com and found that this dealer had the exact model I wanted. I emailed them and recei Highlander Limited. I went online and searched on http://Toyota.com and found that this dealer had the exact model I wanted. I emailed them and received a response from Bruce Edelman with a price quote. I did some research on the price he gave me, and it was extremely fair based on Edmunds and Kelly Blue Book estimates. I met with Mr. Edelman and saw the vehicle in the showroom. I asked for a "Car Fax" report. Bruce gave me an "Auto Check" report. I put down a $500 deposit and arranged for a test drive. When I went home that evening, I viewed and printed the "Car Fax" report that was available from the Queensboro Toyota website. That report agreed with the "Auto Check" report that Bruce gave me. When I took the test drive, I realized that the vehicle was exactly what I wanted, so I looked it over carefully. On the bill of sale, Bruce noted those items that needed attending to (a parking light out, a loose rearview mirror and some body touch ups). We arranged for me to meet with the Credit manager at a specific day and time and take delivery of the car the next day at 2pm. When I arrived to meet with the credit manager, he had been delayed but another employee assisted me. I arrived early to take possession of the vehicle and went over the vehicle while it was in the service bay. I pointed out a few items that I had missed. Long story shot.. they fixed them all before I took delivery and, it turned out that the mileage that they had quoted, 45000 was actually 4,500.0 on the Trip Odometer. The vehicle actually had 36,000 miles on it (like the Car Fax report stated). When I got the vehicle home I realized that it was missing a front cup holder, a cigarette lighter, and, more importantly, a jack. I returned to the dealership. Bruce met with the parts dept. He gave me the cupholder and ordered the cigarette lighter and jack which arrived the next day, and he installed both. I LOVE my 2007 Highlander. I know that nothing ever goes completely smooth when buying a pre owned vehicle, but I really found my experience of purchasing my Certified 2007 Highlander a pleasant experience. I honestly believe that Bruce really wanted to make sure that I was 100% satisfied with my vehicle and he went out of his way to make sure. Yes, there were some things that didn't go perfectly, but Bruce was there all the time on my side making things right. I don't know what it would be like to just walk into this dealership to buy a vehicle, but, if you shop online and contact Bruce Edelman, I'm confident that your experience will be as pleasant as mine. More

I had a great experience from the minute I walked in the dealership. I called and spoken to Mr Alarcon in advance,he was waiting for me when I arrived, and we went straight out to the vehicles I had express dealership. I called and spoken to Mr Alarcon in advance,he was waiting for me when I arrived, and we went straight out to the vehicles I had expressed an interest in. Mr Alarcon was extremely knowledgeable and I never felt pressured or up-sold. The process of buying a new vehicle was painless and honest and I would recommend VICTOR ALARCON and Mr Lakomy to any family member or friend. I financed my purchase and again the process was fast and painless. I apologize for not remembering the finance person's name but he worked hard to get me a good interest rate while going the extra mile to ensure I understood every aspect of the financing. More

We went to this dealership about 3 months ago to purchase a 2008 Toyota Avalon. We ended up getting it for a good price and thought the dealership was reliable. Whe we went to go sign the contract, we were t a 2008 Toyota Avalon. We ended up getting it for a good price and thought the dealership was reliable. Whe we went to go sign the contract, we were treated with utter disrespect. When we asked to see the carfax, he showed it to us. Last month, we decided to get rid of the car, and when we went to a few dealerships, we were getting very low offers. One of them told us there was an accident on the car and we realized that the carfax they showed us was fake. Horrible dealership, buying a car shouldn't be so tough. We have bought two cars with Lexus, both amazing. We bought three cars with Toyota, all horrendous regardless of where you go. I'm done after this. More