Queens Auto Mall, Inc. - Used Car Dealership New York

good experience Overall a good experience. My first car purchase. The finance manager, Jay, was very helpful and knowledgeable. The saleswoman, Janin, was new and Overall a good experience. My first car purchase. The finance manager, Jay, was very helpful and knowledgeable. The saleswoman, Janin, was new and didn't know the entire process, but helped as best as she could. More

DONT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!11 Okay let me start by saying this and I will repeat it again, DO NOT GO HERE!!! all of the good reviews are done by their employees or their friends. T Okay let me start by saying this and I will repeat it again, DO NOT GO HERE!!! all of the good reviews are done by their employees or their friends. This dealer is a total scam, they'll act nice and cordial but in reality all they want you to do is purchase a car for a high price with check engine lights ( which they actually turn off before you purchase the vehicle) their cars are either floated or have engine problems. READ THE REVIEWS AND COMPLAINTS ONLINE!!!! PLEASE pay attention to the complaints people put on these sites they're real and can save you time, money and your actual sake. Go online and check an article about this dealers license almost being revoked because they sell auction cars for high prices and a whole bunch of fees including a 500$ auction fee which is ILLEGAL. Do your research STORY (READ below) My husband was approved for a loan with road loans and this dealer was listed by the loan bank since it was near our home, since we had little to no experience with purchasing cars we believed everything they told us. Well we gave a few deposits and our sales man who's name is EDUARDO told us that if by any chance we didn't want to proceed with the sale WE COULD GET OUR MONEY BACK, we didn't sign any papers from the bank, only a pink slip that stated the deposit amount, this deposit as told by eduardo and the manager was to hold the car and the deal the bank had offered my husband. A few days later my husband called eduardo because he wanted to make sure the car was running good so he was going to take our mechanic to test drive the car, and every time for about a whole week when we would call and ask to test drive the car it was something different, a different excuse, a different story ITS IN THE SHOP OR ITS BEING WASHED OR ITS LOCKED IN THE LOT, OR BY TOMORROW ILL CALL YOU WHICH NEVER HAPPENED!!!! so then my husband proceeds to go to the dealer and as we are on our way EDUARDO calls my husband to tell him to give him a day or two and he could come test drive the car but my husband cut him off by telling him he was on his way to the dealer to speak to the manager and by our surprise the BMW 5 series was outside the dealer and as we approach the car eduardo comes out the dealer and my husband tells him he wasn't confident and didn't want to go trough with the deal and so my husband explained that he had a bad feeling about the car and eduardo didn't even say a word, my husband told him he would like his money back as he stated he was able to do from day one and eduardo proceeded to walk inside his boss office, as we sit down, his piece of shyt of a manager ( sorry for the language) tries to talk my husband into buying the car and tells him that the reason why they took so long was because the BMW had a CHECK ENGINE LIGHT and it needed a new piece ( YOU REALLY BELIEVE WE WERE GOING TO PURCHASE A CAR THAT WAS GOING TO COST US 17,000$ AFTER TELLING US THAT?) well after my husband tells him that he didn't want the deal and that he wanted his money back he tells my husband WE DON'T DO REFUNDS!! after he and EDUARDO had told us plenty of times we were able to get our money back. At that moment I had enough and told him about all the horrible reviews QUEENS AUTO MALL HAS ALL OVER THE INTERNET and that if we didnt get our money back I would contact the police I then took my cellphone out and called the police, in the process of me dialing the manager suddenly asked us to wait a minute and went up to speak to the main SCAMER who know will ever see unless there is some sort of issue going on inside the dealer, a few minutes later after hearing my big mouth the manager came down with a capital one check and my husband asked the big boss why couldnt he get his money cash like he paid and this were his exact words I AM GIVING YOU YOUR STUPID MONEY BACK SO YOU CAN GET THE xxxx OUT OF HERE. We were chocked by the awfulness we had to go through with QUEENS AUTO MALL and I wouldnt recomment this place to my worse enemy, we are not the kind of people to make shows in public places but something had to be done and as I told the manager I would make sure people know what goes on in this place!!!!!!!! More

Horrible insensitive monsters Do not go there. Theyre a big fraud especially isaac. They charge outrageous finance fees and they will lie on your credit report to get you approved Do not go there. Theyre a big fraud especially isaac. They charge outrageous finance fees and they will lie on your credit report to get you approved so they can make a quick sale. Please please dont fall victim. Im paying for my mistake now More

EXCELLENT The finance manager was so patient with my wife and I. The salesmen that assisted us were so patient. They even played around with my 19 month old r The finance manager was so patient with my wife and I. The salesmen that assisted us were so patient. They even played around with my 19 month old rambunctious toddler! We love our car, so thank you Queens Auto Sales! More

Great Mesbah and Hector were very helpful and friendly.. They have great customer service. I would recommend this dealership and all the people apart of it Mesbah and Hector were very helpful and friendly.. They have great customer service. I would recommend this dealership and all the people apart of it did a great job. More

Queens Auto Sales Rocks!!!!!!!!! Great customer service, excellent sales representative ALFREDO! He was extremely knowledgalbe and provided superb customer service. J the finance man Great customer service, excellent sales representative ALFREDO! He was extremely knowledgalbe and provided superb customer service. J the finance manager worked his magic and found me a great deal. The whole experience was amazing. Easiest car purchase ever. I am telling all my friends and family. If your in the market, stop by Queens Auto Sales, you won't be disappointed. More

Great Service Queens Auto Sales is the kind of place that all car dealerships should be. Their people are welcoming and helpful in every way, and they make you fee Queens Auto Sales is the kind of place that all car dealerships should be. Their people are welcoming and helpful in every way, and they make you feel like you are part of the family. All my questions were politely answered, and everything was explained to my satisfaction. They gave me all the time I needed to consider my options, and they even helped me make choices that saved me money. They are real professionals who care about their customers. I couldn't be happier, and I will definitely recommend them to all my friends. More

Typical bait and switch con artist. I have bought many cars in the past and have met many shady dealers so much to the point that I believe all car dealers are the same these guys are ev I have bought many cars in the past and have met many shady dealers so much to the point that I believe all car dealers are the same these guys are even more worse than your typical shady car dealer.I had a bad experience with this place about 2 years ago so I was already reluctant to go.saw an ad online and against my better judgement decided to try to give them another shot. I called before I went down there to make sure the vehicle I was looking for was still there and the price they advertised was correct and not one of those "Oh this is just our internet price if you finance through us" prices.So I called and spoke with some girl name Monique who assures me that this was not one of those bait and switch routines and the car was available.well after I drove about a half an hour and got there met with a salesman saw the car once I told him I had my own financing how he came with the same xx that's just our internet price if you're not financing with us it's going to be 3000 dollars more long story short if you got money to waste and time to waste go ahead and see these guys but don't say you weren't warned all the bad reviews 100,000% true as for their prices all false just add $3000 to whatever you see you online and that's what they're real price is....Btw if you need help to find if you need help to a dealer that does not xx around go check out Universal Auto Gallery on 25th Street in Brooklyn all of their internet prices all 100% legit bargain prices No xx that's where got my car. More

NEVER AGAIN WHAT A WASTE! I traded my fully loaded 08 c300 Benz for a 2006 BMW 325 xi not expecting the same glam as my prior car but not this bad! I traded it on October 21st I traded my fully loaded 08 c300 Benz for a 2006 BMW 325 xi not expecting the same glam as my prior car but not this bad! I traded it on October 21st, I drive no more than 3-4 miles a day to and from work and nothing else! By mid November my passenger window started to stall but I figured it was due to the cold nyc weather! Now New Years DAY comes and I need a new battery as I am stranded with a dead car in the middle of the road, this is where it begins!!! Two days later the window completely will not roll up!!! I am driving home with a window all the way down in frigid temperatures! I took it to an auto repair shop and they tell me the whole motor is blown!!! I currently have a wooden stick keeping the window up until I can get it repaired. TWO DAYS LATER, my car starts to rattle when I turn it on. Why you ask, my service engine light is on, so now my car is shaking uncontrollably and I am driving with a broken window with tape around it!!! I called to speak to Nick 3x and each time he apparently is off! Today I got thru to the service dept and he tells me he has no problem taking a look but Nick must give him the go ahead!! So now I am out of options for now.... DO NOT GO TO THIS PLACE !!!! THEY GLADLY SPEAK TO YOU UNTIL YOU MAKE YOUR PURCHASE AND THEN NO ONE IS TO BE FOUND! More

Great buying experience that went down form there I had the opportunity to work with Nickalus who was an exceptional salesperson. He listened carefully to what I wanted, was mindful of my initial bud I had the opportunity to work with Nickalus who was an exceptional salesperson. He listened carefully to what I wanted, was mindful of my initial budget and presented a few options and helped me identify a vehicle meeting most of my requirements. Unfortunately the relationship with QAM declined thereafter! Two hours after picking up the vehicle it started with serious mechanical issues that just escalated! To date it's been towed 3 times and out of service 17 days (and back in for another week or so). The time previous to my current breakdown the wanted me to go through my extended warranty and pay the deductible just so they didn't incur any expense. The Assistant Manager, Jonathan Patino, never returns phone calls and always frazzled. Bruno, the service manager, is a terrific guy who genuinely care about the customer. It's been an awful experience dealing with QAM and I cannot recommend them based on my experience. Go elsewhere for a better deal. More