Queens Auto Mall, Inc. - Used Car Dealership New York

HORRIBLE PLACE. WASTE OF TIME AND MONEY!! Me and my fiance bought a 08 Silverado from them. First of all, it was not inspected by the dealer, 2nd within 1 week I needed new hub bearings. Then Me and my fiance bought a 08 Silverado from them. First of all, it was not inspected by the dealer, 2nd within 1 week I needed new hub bearings. Then my fuel pump went. Now my transmission went. Had the truck for just under 2 months. The mechanic at my local shop told us that it was most likely a sandy damaged truck. It is a family vehicle. When we spoke to DEAN he gave us the run around. We live out of state. I have every conversation recorded and I have my attorney contacting them. Also I will be going to the BBB this place is terrible. They are very disrespectful. More

He lied about everything. Ray lied to me from the moment I walked in.all he cares about is making a sale..don't buy a car from here.they didn't want me to test drive the car.t Ray lied to me from the moment I walked in.all he cares about is making a sale..don't buy a car from here.they didn't want me to test drive the car.they didn't even want to give me a copy of the contract. They tell you the bank is going to send you a copy.which is a lie.they didn't even wash the car when I drove it home they gave me a coupon and told me to do it. This dealership is the worst. Don't go here. Please save yourself the heart ache.i wish I did.. More

its all true ALL REVIEWS ARE TRUE Don't even think about putting a step in to that place all this reviews are 100 % true how can this people sale a car for 35.000 $ and it's not prepa Don't even think about putting a step in to that place all this reviews are 100 % true how can this people sale a car for 35.000 $ and it's not prepared for the customer (clean) and without 2 keys whattt? We can make you another key for 150 $ ??? ?? seriously?!!! On top of that gas tank empty ?? wow don't want to start with the false advertising and the unbelievable price jumping in the last second after they run your credit like a DRUNK DRIVER wow 12 000 $ more than the price they telling you at first sight wow are you serious?!!! Etc. ... I can continue till morning DO NOT BUY A CAR FROM HERE!!!!!!!!!!!!!!!!!!! ATTENTION MOTORISTS!!! STEP BACK this people turn the numbers around in the last second from 20.000 to 35.000 and they good at it like a magician Chris Angel it's nothing compared to them !!!! Stay Away !!! More

Good experience I'm buying my first car here with Mr. Bah. He is an excellent salesman and has walked me through the whole process. I did my research online before co I'm buying my first car here with Mr. Bah. He is an excellent salesman and has walked me through the whole process. I did my research online before coming in so I knew what I wanted already. I just called ahead of time to make sure the car was available, which it was, and came in. At first the car needed a jump but they had a portable car charger they used just while I was test driving it. After the test drive I went in, got my insurance and paperwork straightened out, and in the meantime they had someone cleaning the car and putting a new battery in. My experience so far has been good More

Dont make promises you cant keep. This could've been a 5 Star review however thanks to the finance manager Jay Cohen I had to give a 2 rating. I purchased a 2007 Lincoln Navigator 2 we This could've been a 5 Star review however thanks to the finance manager Jay Cohen I had to give a 2 rating. I purchased a 2007 Lincoln Navigator 2 weeks ago. Price was great, however sunroof was not working and my drivers seat had a tear. Was assured by Jay that it would be taken care of. I paid for thè car the next day because he took forever to get back to the dealership so I missed my bank that day. So I get to a guy that fixed the sunroof he quotes Jay the price and now all of a sudden I have to pay Half....total xxxxxxxx if you ask me. The repair shop ordered the wrong sunroof for a 2005 Model when I have a 2007. So after all sorts of splicing only 2 parts if the sunroof was used. So im out off 500.00. I most likely will never purchase there again nor will I refer anyone. If Jay would've kept his word and paid the full price for the repair like he said this woudve been a 5 star rating. However if you still decide to go there ask for Ryan he's an excellent salesmen. More

Dishonest and scam auto mall Dear Reader, the moment my nightmare started was when I signed the documents at Queen Auto Sale. Being a dishonest dealer, they started to play games Dear Reader, the moment my nightmare started was when I signed the documents at Queen Auto Sale. Being a dishonest dealer, they started to play games with me when I went back the following week to get my promised repairs done. I had inspected the vehicle and noted that there were a few issues that needed to be fixed and the salesman, Afredo (who was very polite at the time), agreed to fulfill my requests. I wanted assurance of the repairs before signing the purchasing documents, while in the office ,Joe the financing manager and their mechanic, Guam again firmly and sincerely promised that they will honor these repairs upon my next visit. Instead, they gave various excuses every trip I made to Queen Auto Sale, and advised me to come back the next week. I tried calling ahead of time, but I was placed on hold for a very long time and was unable to reach Afredo, Guam, or Joe. Overall, this was the worst experience and I do not recommend this dealer to anyone. In fact, because of how well my initial visit to the dealership went, I was about to refer a friend of mine, but after this incident, I am glad I didn't.   Finally I gave up pursuing the matter as it cost me a lot of money, in tolls and gasoline, and time after so many weeks. I would advise any potential buyer against going to Queen Auto Sales. More

Mr Brah I went to go look for a nice and affordable bmw that i really wanted and mr Bah was extremely helpfull. He understood that i was a college student and I went to go look for a nice and affordable bmw that i really wanted and mr Bah was extremely helpfull. He understood that i was a college student and that i couldnt put any down payment and he still worked with my budget and got me my car that i dreamed of. Everyone that works here is extremely helpfull. They are very kind, very offering, and generous. If you are looking for beautiful and non expensive cars go to Queens Auto sales in elmhurst ny!!!!!!!! I promise you wont regret it. More

Lemons Bought a car on 4/18 and brought back 1 week later for engine problems. Dealer kept the car for one week to do repairs and told us repairs were comple Bought a car on 4/18 and brought back 1 week later for engine problems. Dealer kept the car for one week to do repairs and told us repairs were completed. When we returned to pick up the vehicle no repairs had been done. Since we live out of state they told us to take car to local dealership and have dealership contact them to make repairs. Car is completely inoperable and they (Dean) refused to refund or pay to repair as promised. Bank has already funded them for the loan and the car does not work and requires $4000.00 in repairs. All problems associated with the car were identified within the first week of purchase well before the 60 day lemon law maturity. Now I have a 6 year car note to pay for a car that does not work. More

Insurance fraud. Selling crap Supervisor (Jay Cohen) allowed sales guy (Danny) to scam unsuspecting customers with a cheap insurance which turns out to be fraud insurance. Supervisor (Jay Cohen) allowed sales guy (Danny) to scam unsuspecting customers with a cheap insurance which turns out to be fraud insurance. Car inspectors are paid off to pass all vehicle inspections. Cars are purchased very cheap from salvage bidding sites, tweaked a little, then sold for thousands.... Workers are aware of the fraudulence of this company yet stay quiet to make a commission... Don't fall for their friendliness, it's an act to scam you!!! they pay customers for good reviews... More