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Quebedeaux Buick GMC - Service Center

Tucson, AZ

3.6
874 Reviews

874 Reviews of Quebedeaux Buick GMC - Service Center

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September 17, 2021

The service department employees are courteous. I brought my car in to have some interior trim fixed. When I got the car back, they said it was fixed. It was not even touched. I got the manager involved. Th More

by mom4scouts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Quebedeaux Buick-GMC responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, The Quebedeaux Buick GMC Team.

Oct 13, 2021 -

mom4scouts responded

Im confused. How do I and who do I contact in reponse to the comment I left?

September 15, 2021

Had to take vehicle back in because seal in oil filter got twisted. They fixed it promptly More

by PDVSONOITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Quebedeaux Buick-GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, The Quebedeaux Buick GMC Team.

September 15, 2021

He was so helpful and polite! Would recommend everyone to go through him!! ❤️ He could not have done a better job at getting me our dream car! Till this day it has been PERFECT!! More

by Cory and Sabrina Hove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Quebedeaux Buick-GMC responded

We cannot thank you enough for your wonderful review of Quebedeaux Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Quebedeaux Buick GMC Team.

September 13, 2021

Poor communication. They won't take initiative to communicate with the customers. Workers actually arguing over who was going to help me because neither one wanted to help. More

by ABRAHAM.MONTIJO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brenden Fulda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Quebedeaux Buick-GMC responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. Best, The Quebedeaux Buick GMC Team.

September 10, 2021

I had an appointment & it took forever to get it finished. I would recommend but it takes so long to get an oil change done! More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Hensley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Quebedeaux Buick-GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, The Quebedeaux Buick GMC Team.

September 10, 2021

No problems with the oil change and inspection. The vehicle was completed in a timely fashion. Just went to the service department for routine maintance. More

by wolf349bg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Quebedeaux Buick-GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, The Quebedeaux Buick GMC Team.

September 09, 2021

When i walked in to pick up my car there are 5 to 6 guys When i walked in to pick up my car there are 5 to 6 guys on phone not one of them put the phone down and welcomed me and would say be right with you. More

by UPPITY52076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin king
Sep 13, 2021 -

Quebedeaux Buick-GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 09, 2021

I took my truck in gift oil change and multi-point inspection. Within two weeks my brakes started making strange noise. I took it too another place to have brake service done. The inside pad on driver More

by brianbostick72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Linville
Sep 13, 2021 -

Quebedeaux Buick-GMC responded

Brian, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Best, The Quebedeaux Buick GMC Team.

September 08, 2021

Professional and friendly staff took care of our car in a timely manner. Thanks and we will see you again for our next service very soon. More

by NKIRSTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Sep 10, 2021 -

Quebedeaux Buick-GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Quebedeaux Buick GMC Team.

September 08, 2021

I liked the old crew that was there.The new crew service advisors need more training.my car had been ready for about half hour.I had to tell them that my car was ready and i wasn't the only one. Other then More

by LEROYMROSAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edmond Leon
Sep 10, 2021 -

Quebedeaux Buick-GMC responded

Leroy, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, The Quebedeaux Buick GMC Team.

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