Quebedeaux Buick GMC - Service Center

G r e a t C u s t o m e r S e r v i c e ! !! Luis mercado is the man Thank you !!! !! Luis mercado is the man Thank you !!! More

Great customer services. Everyone at the dealership was super nice and they keept me up with the process of my 2019 GMC Sierra. Everyone at the dealership was super nice and they keept me up with the process of my 2019 GMC Sierra. More

Arrived early for the takata airbag replacement. Told it would be two hours. It is now approaching 4 hrs. I haven't received any update. Last time here Told it would be two hours. It is now approaching 4 hrs. I haven't received any update. Last time here More

Tony in service is the best as is Paul the curtesy driver. My car was in for warranty work and it was a difficult repair but Tony made sure we got the best service and it was completed as soon as poss driver. My car was in for warranty work and it was a difficult repair but Tony made sure we got the best service and it was completed as soon as possible. More

My salesman Anthony Robinson was great. So was the rest of the staff. The only reason I didn't give 5 stars is because I scheduled a Saturday appointment to have one of my sensors replaced So was the rest of the staff. The only reason I didn't give 5 stars is because I scheduled a Saturday appointment to have one of my sensors replaced that was protruding on the front end when I purchased the vehicle. I brought it in for an 830am appointment and by 3pm still had not heard anything. I called, was transferred to the service dept. multiple times, hung up on twice, and upon receiving a return call finally, I was told that I could pick up my car but the sensor they were going to replace needed to be painted and the paint shop isn't in on the weekends. So, why would you schedule me a Saturday appt. for a sensor replacement knowing it would need to be painted and that couldn't be done that day. So they had my car ALL DAY and did nothing to it. It was disappointing to say the least. And now I made a trip down to Tucson (I live in Phoenix) to have this repaired, and now again I have to waste gas and time for them to have my car AGAIN so this can be fixed. Hopefully my second time in is a better experience. More

Tomas was very helpful and explained my issue with my GMC. My car is fixed and Iam very happy. GMC. My car is fixed and Iam very happy. More

Terrible place nothing but crooks. Below is a letter from the dealership that actually fixed the problem this place caused. They do not stand behind their work and if you write a bad r Below is a letter from the dealership that actually fixed the problem this place caused. They do not stand behind their work and if you write a bad review they contact your boss. Branden GOOD MORNING AND TO WHOM THIS CONCERNS, MY NAME IS LAUREN AND I TOOK CARE OF MR. HANSEN WHEN HE CAME IN. ON APRIL 21 HE CAME UP BEFORE WE WERE OPENED AND HE HAD OIL POURING OUT OF THE FRONT END OF HIS TRUCK . HE STATED THAT THE TURBO HAD JUST BEEN REPLACED AND ASKED US TO CHECK IT OUT. AFTER WE CLEANED UP SOME OF THE OIL WE VERIFIED THAT THE TURBO RETURN WAS THE PRIMARY LEAK BUT IT WAS ALSO LEAKING FROM THE GASKET ON THE RETURN THAT MOUNTS TO THE BOTTOM OF THE TURBO. WE ALSO FOUND BOLTS MISSING IN HEAT SHIELDS AND SOME BOLTS WERE HALF WAY BACKED OUT . WE TOOK PICTURES (WHICH ARE ATTACHED TO THIS EMAIL) AND I TOLD HIM THAT I WOULD CALL THE SHOP BECAUSE THEY WOULD STAND BY THEIR WORK AND WOULD GET IT TAKEN CARE OF FOR HIM. I CALLED THE QUEBEDEAUX BUICK DEALERSHIP THAT HE PURCHASED IT FROM AND SPOKE WITH ADAM HENSLEY, WHO SAID THE REPAIRS SHOULD BE DONE UNDER WARRANTY. I LOOKED UP GMC POLICY (WHICH IS ATTACHED TO THIS EMAIL) AND I FOUND THAT I COULD NOT. I CALLED ADAM BACK AGAIN AND WAS TOLD TO SEND A ESTIMATE WHICH I PROVIDED. I WAS THEN CALLED BACK LATER AND TOLD IT WOULD BE A CUSTOMER PAY DUE TO THE TRUCK REPAIR BEING DONE UNDER ANOTHER NAME AND THE WARRANTY WOULD NOT APPLY TO MR HANSEN. I TAKE A LOT OF PRIDE IN MY JOB AND I TAKE A LOT OF PRIDE IN DOING RIGHT BY MY CUSTOMERS, AND I WAS EXTREMELY DISAPPOINTED HE WOULD NOT STAND BY HIS WORK. I BELEIVE AS A DEALERSHIP WE HAVE A HIGHER STANDARD THAN YOUR NO NAME BRAND SHOPS THAT PEOPLE CAN EASILY USE, BUT THEY CHOOSE THE DEALERSHIP BECAUSE THEY FEEL THE QUALITY AND INTEGRITY IS THE STANDARD. WE ARE NOT PERFECT AND WE MAKE MISTAKES BUT I KNOW FOR A FACT WE STAND BY OR WORK AND MAKE IT RIGHT IF OUR CUSTOMER HAS A CONCERN. MR. HANSEN WAS VERY EASY GOING AND TOLD US TO PLEASE PROCEED WITH REPAIRS AND WE GOT HIM BACK ON THE ROAD. More

This is our 3rd vehicle purchased from Luis Navarro. He always goes above and beyond for us! The service team has been really helpful as well. Our advisor Cesar’s work ethic is outstanding! He always goes above and beyond for us! The service team has been really helpful as well. Our advisor Cesar’s work ethic is outstanding! More

Servicing employees are always very nice and accommodating and explain everything so you know your car is in good hands! accommodating and explain everything so you know your car is in good hands! More

I wouldn't give this dealership 5 stars every time I go because depending on who you deal with the experience can be good or bad. I had the pleasure of having Germaine assist me today and he was very profe because depending on who you deal with the experience can be good or bad. I had the pleasure of having Germaine assist me today and he was very professional, courteous and helpful. In my opinion there's only 2 good service advisors there and he is one of them. More