Quebedeaux Buick GMC - Service Center

Service manager was too busy. Did not return my calls for status on my vehicle. In my opinion he was overwhelmed. In addition, the alignment machine was down for 6 hours and the service manager did not sugge status on my vehicle. In my opinion he was overwhelmed. In addition, the alignment machine was down for 6 hours and the service manager did not suggest having the alignment sent out and done at another place. If this is not protocol, then it should be. More

Brian Mednia in the service department is amazing. He made sure my car was fixed right and his customer service is the best. He deserves a hug Thank you and raise. made sure my car was fixed right and his customer service is the best. He deserves a hug Thank you and raise. More

Great fast service. They stand behind their products and service. Easy transaction not a single complaint. Everything was great and all my problem was solved. Best warranty service ever service. Easy transaction not a single complaint. Everything was great and all my problem was solved. Best warranty service ever More

Brian always makes sure that we are taken care of, and let’s us know when we need other services done to our car! Thank you! let’s us know when we need other services done to our car! Thank you! More

Went in for service. Told them I was going to wait. Said it was going to be about 45 minutes. True to the reps word I was on the road within an hour. Great service very professional. it was going to be about 45 minutes. True to the reps word I was on the road within an hour. Great service very professional. More

Brought our 2019 Encore in for an oil change. I gave them the coupons for the oil change, and free car wash for any service performed, The car was not washed. I'm not positive if I dealt with Adam or Brenden the coupons for the oil change, and free car wash for any service performed, The car was not washed. I'm not positive if I dealt with Adam or Brenden, wearing masks and staying away from each other doesn't help in recognizing people. However, I don't think any "blame" lays at their feet. The people that perform the actual service may have "dropped the ball", so to speak, by not having cars washed after performing service. More

It took several calls and talking with a number of different reps to arrange my service and my loaner. My car came out of the service area with writing on the windows and I had to wait for the servic different reps to arrange my service and my loaner. My car came out of the service area with writing on the windows and I had to wait for the service rep to scrape it off. Information about the problem was vague and not reassuring. More

A very inaccurate quote was given and I was subsequently overcharged. Other maintenance issues, that I asked the service advisor to address, were not even looked at. After this very disappointing service, I overcharged. Other maintenance issues, that I asked the service advisor to address, were not even looked at. After this very disappointing service, I wasted 3 hours for a battery replacement and overpaid much more than I was told by the service advisor. If I had more than the 3 hours that I'd already spent waiting, I would have spoken with management but will have to do that at a later date. I am considering filing with the BBB. I feel cheated and very disappointed. More

Light issues when leaving from purchasing car. Took them 2.5 days to fix. returned to us with loose bumper and mis aligned headlights. It is awesome missing a very important tow sensor, which has still not 2.5 days to fix. returned to us with loose bumper and mis aligned headlights. It is awesome missing a very important tow sensor, which has still not arrived. This car should not have been put on the lot with these issues. It is unsafe. then even though we purchased an extended warranty with rental car we were told that we could not have a rental car. More

They are selling cars w/o any recon or smog test. The service dept has no communication w/u whatsover SO BEWARE SMH BAD EXPERIENCE service dept has no communication w/u whatsover SO BEWARE SMH BAD EXPERIENCE More