Quebedeaux Buick GMC - Service Center

Went for oil change and tire pressure check (*). Got talked in to tire rotation. 1.5 hours later, I paid. No indication that tire pressure was checked. No car wash; in fact, car given back to me talked in to tire rotation. 1.5 hours later, I paid. No indication that tire pressure was checked. No car wash; in fact, car given back to me with gum near the driver's door where there had been none before service. (*) On-Star report has consistently showed low tire pressure. I've used two different pressure gauges on the tires. I refill to recommended (or 0.5 over). Next report shows tires 2.0 to 3.5 low. More

The best dealership I've ever dealt with. Great sales staff (Don and John) and of course the best guy, Jr. The service department helps us out often with info and service which is by far the best in Tuc staff (Don and John) and of course the best guy, Jr. The service department helps us out often with info and service which is by far the best in Tucson. More

The folks at Quebedeaux Buick are outstanding Adam and his team in the service department were determined to resolve our problem and it seems that they did ,Adda Boy Adam keep up the good work everyone an his team in the service department were determined to resolve our problem and it seems that they did ,Adda Boy Adam keep up the good work everyone and thank you sincerely DAN and Liz More

I purchased this car from Quebedeaux and have been back for scheduled service. Adam has always been helpful and the needed service was completed satisfactorily. for scheduled service. Adam has always been helpful and the needed service was completed satisfactorily. More

It was again a pleasure to deal with Adam in service he is just a true professional. The adjustment made in the service department made a big difference. Sometimes change is really good. is just a true professional. The adjustment made in the service department made a big difference. Sometimes change is really good. More

I had an automated reply to my last review. It said it was from "the owner" and they wanted me to call and "regain their trust". No phone number or name. So I called, told the person who answered my nam was from "the owner" and they wanted me to call and "regain their trust". No phone number or name. So I called, told the person who answered my name, why I was calling, and I wanted to speak with an owner. She asked what department I was calling about, I told her and she said she would transfer me to them. I told her I don't want to talk to the service manager, she said they would find the Director for me. After 4 rings, I got the voice mail for the advisor I worked with, I did not leave a message because he cannot help me. If they want to refund the $100 paid that I do not feel I should have had to pay, they know who I am and they have my phone number. I am done. More

First time at this dealership for service on my vehicle, Eleazar was very nice and attentive. He answered all of my questions and gave me one of his business cards, when my car was ready he called me to adv Eleazar was very nice and attentive. He answered all of my questions and gave me one of his business cards, when my car was ready he called me to advice that the work was completed and took me my vehicle. Great customer service!!! More

I have been using this dealership since 2008. They have been great and my car usually gets fixed. I will continue to use their service. been great and my car usually gets fixed. I will continue to use their service. More

My 2019 GMC radio screen glitches completely or doesn't turn on at all. I'm unable to use the hands-free capabilities let alone the radio. I've taken it in twice for service and nothing was resolved. The f turn on at all. I'm unable to use the hands-free capabilities let alone the radio. I've taken it in twice for service and nothing was resolved. The first time they claimed they couldn't duplicate the issue. The second time the Service Rep tried to tell me the same excuse, so I sent him videos and pictures of the malfunction. For 2 days I was without a vehicle. I had to keep calling and asking the status and finally on the 3rd day I was frustrated because I wasn't getting any answers. Finally I was told a "more experienced" tech finally fixed the problem which was supposedly "loose wires." I picked up my vehicle, but the following day the same issue happened. When I called to schedule a 3rd service appointment, I requested a loaner and was advised I'd need to wait 3 weeks. I agreed, then asked to speak with a manager. Mind you the Rep hadn't asked for my information yet. Once I asked for a manager he then asked for a callback number and stated he'd call me back or a manager would. Til this day, I have not received that call to schedule my 3rd service appointment or from a Manager as I requested. Instead I called Royal Buick GMC and they scheduled me right in. After purchasing 2 trucks with Quebedeux and referring many friends and family, I cannot believe the customer service I received from these guys. More

Incompetent service department. Stay away for warranty repairs. Visited three times and they did not fix our simple [albeit VERY annoying] driver's door rattle. They obviously performed no troubleshooting repairs. Visited three times and they did not fix our simple [albeit VERY annoying] driver's door rattle. They obviously performed no troubleshooting of the problems and replaced a few parts randomly each visit. After our second visit, the technician left grease marks all over the headliner. Following the third visit, the rattle was WORSE. Because the rattle was so persistent and annoying, I eventually put felt pads in the right spot to stop the rattle temporarily. I will be going to a different dealership to try to diagnose the issue. More