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Quebedeaux Buick GMC - Service Center

Tucson, AZ

3.6
874 Reviews

874 Reviews of Quebedeaux Buick GMC - Service Center

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November 29, 2020

Service department is no good!! No loaners after purchasing a $60k vehicle and keeping my car for 6 hours for oil change and brake pads More

by rvarela54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizondo
Nov 30, 2020 -

Quebedeaux Buick-GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Quebedeaux Buick GMC Team

Nov 30, 2020 -

rvarela54 responded

I believe your service department is out of date. I took my acura to get serviced a couple days after and a completely diferent experience. I was given a loaner because expected wait time was over 1.5 hours. They sent me a link to my cel phone to check progress of the service. They sent me a link with fotos of the recommended service items and/or additional service recomendations. They were in constant contact. GMC took my car in, did not have a loaner, I had to call 4 hours after leaving vehicle and taking a shuttle to obtain update and was then asked if I wanted to do the service which then took another two hours to do. All I wanted was an oil change and replace brake pads. Very upsetting to know that I paid so much for my vehicle and yet be treated so poorly when another dealership goes above and beyond to make sure customer is well attended to.

November 28, 2020

Quick and helpful service! I had mechanical problems with a newly purchased used vehicle while out of town. I went to a Chevrolet dealership in Washington State and a GMC dealership in California but n More

by MTBFR3AK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fiore
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Quebedeaux Buick GMC Team.

November 27, 2020

Adam was very very helpful. Had an issue that required me to go back twice and he was more than helpful to make sure the work was done right. We will always by our cars from Quebeduaux. More

by marymonte1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

Hi Mary and thank you for your kind words. We are very happy to hear that Adam was so attentive during your visit to our dealership, and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Best, The Quebedeaux Buick GMC Team.

November 27, 2020

The service and repair were both outstanding and timely. The staff was very professional and thorough and did a great job welcoming me and thanking me after the job was complete. More

by jandy210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Quebedeaux Buick GMC, we value our customers and we look forward to seeing you on your next visit. Best, The Quebedeaux Buick GMC Team.

November 27, 2020

thank you for your service, your staff is very busy, are positive, friendly, they do their best to handle concerns, comments, questions. They work hard More

by YECENIAMENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Dec 02, 2020 -

Quebedeaux Buick-GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, The Quebedeaux Buick GMC Team.

November 23, 2020

Very disappointed at how expensive it is just for an oil change w/no tire rotation. I asked for a wash & vac inside was not cleaned. All of the workers paper mat etc was still left in the car. Disappointing More

by NELDAWESTOVER
Recommend Dealer
No
Employees Worked With
Brenden Fulda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Nov 30, 2020 -

Quebedeaux Buick-GMC responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Quebedeaux Buick GMC Team

November 18, 2020

Service was quick and efficient although it was quite busy I did not have a long wait. Service staff was very friendly and helpful to get work completed More

by MMLEXUS86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Medina
Nov 18, 2020 -

Quebedeaux Buick-GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Quebedeaux Buick GMC Team.

November 18, 2020

Asked for a seat belt replacement - they never looked at my request. Took 2 1/2 hours for a oil / checkup (rather long) for these basics More

by PJACK909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Hensley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Quebedeaux Buick-GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, The Quebedeaux Buick GMC Team.

November 17, 2020

It was my first and last visit to this dealership, I made an appointment for an oil change and tire rotation. It lasted more than 2hrs and when my vehicle was ready they did not wash it and the tires were no More

by Isaako
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Dunn
Nov 18, 2020 -

Quebedeaux Buick-GMC responded

We appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Best, The Quebedeaux Buick GMC Team.

November 17, 2020

The Service Department is Top Notch. They get you in fast and communicate clearly. If something isn't right they make it right. They are honest. The best. More

by TIMDOSEMAGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Nov 18, 2020 -

Quebedeaux Buick-GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Quebedeaux Buick GMC Team.

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