Quebedeaux Buick GMC - Service Center

I made an appointment for my Buick Enclave as the AC did not work. The advisor said that they would need the car for "a couple of days", so I asked if I could have a "loaner". He said that they do not have not work. The advisor said that they would need the car for "a couple of days", so I asked if I could have a "loaner". He said that they do not have loaners, but have cars for rent at the dealership. When I dropped off my car on Wednesday,3/22/2023, the advisor said that they did not have any more rental cars, but they had an agreement with Hertz, and could drive me there. Two hours later they dropped me off at Hertz, and I found that the dealership did not call them, and that they did not have any available cars! The Hertz people drove me to another Hertz place about 8 miles away. Having no word from the advisor, I called two days later on Friday to find out that they had not done any work except to find that the AC hose had a leak, and that they had not yet ordered a replacement. I called again on Monday as I had not heard from the advisor. I complained that it was costing me money to rent a car on my own, and wanted the car back as soon as possible. He advised that it should be ready the next day, (Tuesday) and he would give me a call on that day with the status. I received no call on Tuesday, but rather one late Wednesday (3/29/2023) to say that the car was ready. In short, it took the dealership 8 days to replace the AC hose and recharge the system. I had to call several times to find out the status, and I had to pay for a rental car for those 8 days! Overall this was very slow service, with little advice, and very costly ( over $1,000) There must be something very wrong with theor procedures or overall management. I do not recommend this dealership. More

Have bought 3 vehicles at this dealership, primarily because we really were impressed with the service department. However, after today this will be the LAST vehicle I buy here and the LAST time I go h because we really were impressed with the service department. However, after today this will be the LAST vehicle I buy here and the LAST time I go here for service. Had scheduled an appointment for 9:30 am to have the battery replaced. I arrived at 9:05 am. NOBODY came out to greet me. After standing by the vehicle for 5 minutes I went inside and stood at the service advisors desk. No acknowledgement or greeting. After several minutes one of the guys looked up and said "Who's next?". No apology or greeting. Was not asked to sign anything, no picture taken of the vehicle or discussion about any other service needs besides the battery. Two hours later, waiting in the waiting area, no status was given even though the vehicle went back to the bay at check in. Went to find a service rep, he said he'd go check on it. He came back in several times, but said nothing. 15 minutes later he finally came over and said "The battery needed replacing (duh) and they were "almost done", just needed to finish the paperwork sb 10 minutes more". 30 minutes later my original service rep (Dominic) comes over and says "The vehicle is done, just need to finish the paperwork." Another 15 minutes and finally he says "the vehicle is ready and it's parked out back - here's your keys." No apologies, no thank you. So sad as this place used to have really great service reps and were the main reason we would drive 30 minutes to get here. Now, we are done with this place as those days are apparently gone with the "new generation" of reps now working here. More

Brought my 2022 Buick Envision in for it's first service, oil change and rotate the tires. Much to my surprise Quebedeaux was able to do the retrofit on heated seats during the oil change! My only wish is oil change and rotate the tires. Much to my surprise Quebedeaux was able to do the retrofit on heated seats during the oil change! My only wish is that Quebedeaux would bring back the complimentary car wash when in for service. Service time was 1.5 hours as D. Turner Service Consultant estimated. Good coffee and pleasant waiting area and good to see the lot full of new vehicles again! More

Was not very pleased with multiple experiences with the service of my vehicles. Communiation definitely needs improving along with the GMC scheduling APP. After finally being able to connect with Adam Hens service of my vehicles. Communiation definitely needs improving along with the GMC scheduling APP. After finally being able to connect with Adam Hensley, the service manager, I was able to receive some reassurance in correcting some of these issues. He was very attentive and open to hearing/addressing my concerns, personally overseeing my vehicles repair. Hard to recommend due to past experience, but willing to give them another shot. More

Excellent service! Candy was amazing, her and Francisco were able to get my vehicle in for service while I was pressed for time! Candy was amazing, her and Francisco were able to get my vehicle in for service while I was pressed for time! More

Using the parts department for 15 years wouldn't go anywhere else Brian is great anywhere else Brian is great More

The service department is for the most part very good. Some of the Service Advisors sometimes are not very people friendly. They may be having a busy or bad day, but should always remember that we may als Some of the Service Advisors sometimes are not very people friendly. They may be having a busy or bad day, but should always remember that we may also be having a bad day. A Good Morning or Good Afternoon with a smile can go a long way..... More

Why have an appointment when it means nothing. 8:30 appointment for an oil change and I am still here at 11:00 8:30 appointment for an oil change and I am still here at 11:00 More

Dropped vehicle off to be repaired, no communication called after 3 days for a one. Day repair said was in bay being worked on. 3 days later. No call or text called said it was repaired. Told them would called after 3 days for a one. Day repair said was in bay being worked on. 3 days later. No call or text called said it was repaired. Told them would pick up Saturday. Arrived at dealership some work some was not , tire repair was not .waited to bring vehicle around. Got in drove away warning lights came on flat tire. turned around back to dealer .Another wait 2 hours later no vehicle. I previously ran a dealership when I was younger there is no customer service anymore. No one checked our vehicle to see if it was repaired it was not. We live in a small surrounding town 59 miles away could have been bad accident if I had kept on driving. Zero customer service no communication no help.they lost a customer but they probably don't care. Signed tired of waiting! More

Dominic Turner in service was outstanding! !!! 10/10. He was very upfront and transparent with the services needed and was great with updates. He got my my car back before the quoted time and t !!! 10/10. He was very upfront and transparent with the services needed and was great with updates. He got my my car back before the quoted time and the bill was less than the amount too!!! I will not go anywhere else as long as Mr. Turner is there is service. Also special s/O to Tomás in service he was nice to deal with also. More