Quebedeaux Buick GMC - Service Center

This was a warranty item, replace the passenger door handle because the lock/unlock button wouldn’t work. I notified them prior to 3/4/21 about the handle, the oil change and tire rotation took two hour handle because the lock/unlock button wouldn’t work. I notified them prior to 3/4/21 about the handle, the oil change and tire rotation took two hours. They ordered the handle on 3/5 and said it would take 7-10 days and they would contact us. I called them around 3/20 and was told the part wasn’t there and they would check all dealers and let me know in a couple days. I started calling them 5 days later, handle was there but they might have to paint it and then would call me to schedule a appointment. No call and they wouldn’t answer their phones so I started calling the service manager. I finally got a appointment for 3/30 and was told they needed the car all day and they didn’t have a loaner available. It took them 8 hours to paint and replace the door handle! Can’t imagine how long a major repair would take. This vehicle will never see this dealership again. Terrible customer service. More

Arrived a 1015am for a 1030 appointment. Did not leave until 2pm. Brian was terrible from the start and set the tone for the next 4 hours. My wife let him know we did not get the locking lug nut tool in t until 2pm. Brian was terrible from the start and set the tone for the next 4 hours. My wife let him know we did not get the locking lug nut tool in the truck when we bought it. He said its in with the owners manual and did not look hard enough. She asked Brian how long it would take he said 2 to 2 and a half hours. She asked why he said she did not understand how long it takes to service a truck. I could continue but won't. There were people that got involved after Brian, but it can't change the damage he has done. More

Not customer service oriented. Car sat where I dropped it off at for 1 he 45 min. For an oil change and tire. Then another hour and 1/2 for the car to be ready. Car was not pulled up for me. I had to walk ou off at for 1 he 45 min. For an oil change and tire. Then another hour and 1/2 for the car to be ready. Car was not pulled up for me. I had to walk out back to get my car. Then I put my hand on the steering wheel and grease wax on it. Then the following week I bring the car back in because I was told there was a computer update for the brakes. According to GM this would take 126 min. I had my husband bring in my car. Again car sat for 1 hour 40 min before being worked on. Then the car was done in less than half hour. So now I wonder if the car had the work done since GM says 126 min, More

Brian Medina and your Team, parts department, & customer shuttle driver are hands down THE BEST! Makes caring for my new car purchase EASY and RELIABLE. Thanks Brian, you keep me traveling safely! shuttle driver are hands down THE BEST! Makes caring for my new car purchase EASY and RELIABLE. Thanks Brian, you keep me traveling safely! More

Great customer service. Miguel at the front desk is very nice, he’s always looking after customers, nice and clean place. Everyone there is great. nice, he’s always looking after customers, nice and clean place. Everyone there is great. More

I've been working with Quebedeaux for many years . The service provided has always been exceptional and a great value. Adam always has an answer for any problem. service provided has always been exceptional and a great value. Adam always has an answer for any problem. More

Brian is always polite and professional. Always makes sure to get service covered by my warranty if applicable. Service is reasonably priced. I will continue to have my service done there. sure to get service covered by my warranty if applicable. Service is reasonably priced. I will continue to have my service done there. More

I moved the maintenance on my wife’s Jeep GrandCherokee from another dealer to Q because of the quality service, friendly and knowledgeable service manager Brian Medina, and competitive prices on the work from another dealer to Q because of the quality service, friendly and knowledgeable service manager Brian Medina, and competitive prices on the work performed. I now have all 3 of my vehicles under Brian’s care including our Mercedes and our new 1500. More

Always fantastic service! Brian Medina is my new go-to service representative at Quebedeaux. Very professional and courteous and had me in and out in under an hour. Thanks Brian! service representative at Quebedeaux. Very professional and courteous and had me in and out in under an hour. Thanks Brian! More

Brian is super helpful. Instills confidence. The other service personnel are helpful and friendly. Even the runner driving my vehicle went out of his way to communicate service personnel are helpful and friendly. Even the runner driving my vehicle went out of his way to communicate More