Quebedeaux Buick GMC - Service Center

Adam Hensley made an appointment for my vehicle service and Tony Hernandez did the follow up. Tony kept me informed on the progress on my vehicle which was appreciated. and Tony Hernandez did the follow up. Tony kept me informed on the progress on my vehicle which was appreciated. More

I'm very disappointed by this action, They do not know how to help with my reward points to pay my oil changed bill and I hope for the next maintenance appointment, the technicians crew be more prepared t how to help with my reward points to pay my oil changed bill and I hope for the next maintenance appointment, the technicians crew be more prepared to bring a better service. I think we deserve a better service. I think the GMC brand has been a symbol for this country and the costumers. thank you. More

Took to long to change oil . I was not told that it would take three hours I was told it would be done in an hour and forty five min. take three hours I was told it would be done in an hour and forty five min. More

Some what disappointing experience . Had an appointment 9 Am, Got truck around 6 pm . Apparently part not ordered !! Was told it was replaced but not sure !Dinorah S. only bright spot !! 9 Am, Got truck around 6 pm . Apparently part not ordered !! Was told it was replaced but not sure !Dinorah S. only bright spot !! More

Made an appointment for an oil change still took over 1 1/2 hours. What's the purpose of making an appointment. Poor service. Half the people working in the service writer area did not have face masks on 1/2 hours. What's the purpose of making an appointment. Poor service. Half the people working in the service writer area did not have face masks on. More

They need to be honest, have open communication and follow through. I should have read Google reviews before I took my car in. Now that I know with my warranty I can go to any machanic that won't give follow through. I should have read Google reviews before I took my car in. Now that I know with my warranty I can go to any machanic that won't give me BS More

It took four days of my car sitting in the garage before they could even work on it. Why can’t they coordinate with the adjuster so that it’s in the garage on the day they’ll come by and look at it? The ser they could even work on it. Why can’t they coordinate with the adjuster so that it’s in the garage on the day they’ll come by and look at it? The service was covered by the service plan we purchased through them, but the quoted cost Quebedeax claimed was $200 more then the garage that originally found the issue (and would have fixed that same day) ... making the service plan, so far, feel like a real pain with little benefit! More

From the start everything was wrong. They called to schedule me for front brake work that was going to take a few days, didn’t have a rental set up. Took another week to get scheduled. Finally schedule schedule me for front brake work that was going to take a few days, didn’t have a rental set up. Took another week to get scheduled. Finally scheduled, dropped car off was asked what work they were doing (remember they booked the service), had my car a week with no communication on status. Called to find out what was going on was told that they fixed the dome light and cats (never told about those things being worked on), waiting on a part, no mention of the front brakes. Call 2 days later as I still had no updates. Tells me that they put cats back on the car and o2 sensors, work that I did not okay to be done to my car. Go down to the service center get a run around from Adam. Then Josh (used) and Adam meet with me tell me the work has to be done. Was rude the entire time. Never once told my car was not in the service center. Now I am having to pay to correct the issues they created with my car, front brakes were never done. More

Adam and his team are great to work with. They took care of the battery issue on my truck very quickly. Thanks for getting me in and out. of the battery issue on my truck very quickly. Thanks for getting me in and out. More

Terrible service. No communication what so every. I to take it back twice to fix an issue that they caused! Will definitely not go back!!!! take it back twice to fix an issue that they caused! Will definitely not go back!!!! More