Quebedeaux Buick GMC - Service Center

An appointment was made for 2pm for our very first oil change after spending 84k on our truck with you. Vehicle sat for an hour after it was completed before anyone let us know it was done. Ties were neve change after spending 84k on our truck with you. Vehicle sat for an hour after it was completed before anyone let us know it was done. Ties were never rotated bc the key was nicer the seat and we had a box on the seat. No one even let us know or we could have moved the box. On the final doc it shows the tires were rotated. THEY WERE NOT. Alignment was not done ether. Obviously since they couldn’t find the tire key. we asked that a note was put in to the system so we aren’t charged again when we get to Florida this week. We were told after sitting there they were not honoring appt it was first come first serve. Good to know. We would have dropped the truck off. More

Friendly customer service. Work service time wise could've been better. Lack of mechanic staff. Overall rating was a good experience. I would good back. could've been better. Lack of mechanic staff. Overall rating was a good experience. I would good back. More

Customer call back needs to be worked on, better answers then “I don’t know” or “we can’t find the tech or the vehicle, they maybe test driving it so we dont have an update”, given an estimate time even if then “I don’t know” or “we can’t find the tech or the vehicle, they maybe test driving it so we dont have an update”, given an estimate time even if it’s going be two weeks, gives you an idea to find alternative transportation because I couldn’t afford daily Insurance rental. More

I was told that the service shouldn’t take more than two hours maximum and I was there for just under three hours. I had to cancel other plans that I had on my Saturday afternoon because of it. They also di hours maximum and I was there for just under three hours. I had to cancel other plans that I had on my Saturday afternoon because of it. They also did not reset the oil life on the dashboard or take the time to put the sticker on the window that tells me the next time to get an oil change. I have been to the GMC in Phoenix and have never had this poor of service. All waiting rooms were also very crowded and unpleasant. More

car issue wasn't resolved, wished I never bought car...service sucks..Brenden was only one that listened to me...he looked dissatisfied when I picked up car like he knew it wasn't fixed. car...service sucks..Brenden was only one that listened to me...he looked dissatisfied when I picked up car like he knew it wasn't fixed. More

Worse GMC shop I have ever been to. I have gone here multiple times, not once has service been completely done, on time, or without an issue except for oil and fuel filter change. This last appointment multiple times, not once has service been completely done, on time, or without an issue except for oil and fuel filter change. This last appointment was total incompetent and disappointing service. I was called to have my airbag recall done, appointment was a 3-4 hour appointment. Dropped vehicle off at 9am (appt was 9:30), left vehicle. Called at 12:55pm for status, technician was no where to be found. Was dropped off to wait for vehicle, waited an hour for "completion", vehicle came out 5 hours after appt. Driver was bringing my vehicle forward, and a service person, banged against my tailgate very hard to make the driver think he hit something. Very unprofessional. Got my vehicle, with no paperwork found. Turned right onto Speedway and my front panel of my dash board fell off. Returned to Quebedeaux to have the panel properly secured. Waited to get my truck back. Was halted by Joshua, who informed me he found out the reason the paperwork was not found is because they had received the wrong part from GMC, and the recall was not completed. To say I was upset would be an understatement, after 5.5 hours and still no work done, and having wasted gas to and from the service appt for 2 vehicles. Received a call later around 6 pm, asking if I could look in my vehicle for a set of keys for a Hummer, that may have been left in my vehicle. I laughed, and said there were no keys in my vehicle. I laughed because 2 appointments before they lost my Key FOB and I had to return to have both my FOBs reprogrammed to my vehicle. The friendliness of the staff, does not justify or excuse the carelessness of the service. The excuses are many, the solution and compensation is non-existent. More

Worst experience from a service ! Had a appointment for a oil change. DIDNT get my car till 6 hrs later. Joshua was my service server. oil change. DIDNT get my car till 6 hrs later. Joshua was my service server. More

My car had a bad right rear wheel hub. The parts were ordered. When I returned with my car, the car was repaired in the space of one day. The car handles beautifully now! ordered. When I returned with my car, the car was repaired in the space of one day. The car handles beautifully now! More

Arrived 745am with right front tire leaking. Also, I said check the right rear, it was low before I aired it up. It took hours to find tire. I left at 1215pm, in a hurry, forgot to verify other tire. said check the right rear, it was low before I aired it up. It took hours to find tire. I left at 1215pm, in a hurry, forgot to verify other tire. Two weeks later I keep putting air in tire. I guess it was not done. Yesterday, I tried to make an appointment to fix this tire. I was informed they would call back; one day later, I've heard nothing. Bottom line, do not get suckered into buying their tire warranty, it's not worth it. After one tire failure, get rid of all the tires and go with Discount Tire and their warranty, use the other 3 as spares. More

Customer Service attendant never addressed me. His first statement was “are the keys in the car”. I waited 3 hours to complete me oil change service then no interaction post interaction. statement was “are the keys in the car”. I waited 3 hours to complete me oil change service then no interaction post interaction. More