Quebedeaux Buick GMC - Service Center

The salesman and finance guy we worked with were awesome! The service dept is a bit disappointing. Even though we purchased a used car, the service dept attitude did not match that of the sales/finance staff The service dept is a bit disappointing. Even though we purchased a used car, the service dept attitude did not match that of the sales/finance staff. More

Stayed at the dealership while they serviced my vehicle, the waiting room was clean, it took 3 hrs, but I was prepared, it's a typical waiting time the waiting room was clean, it took 3 hrs, but I was prepared, it's a typical waiting time More

Very very bad service had me waiting for a very very long time and i dint like it and dint apreciated very bad service time time and i dint like it and dint apreciated very bad service time More

100,000 mike service on my 2018 Acadia was fast and efficient and the vehicle seems to be running better. The only drawback was the cost, about $1000. I suppose that this is what you can expect to pay efficient and the vehicle seems to be running better. The only drawback was the cost, about $1000. I suppose that this is what you can expect to pay to keep your vehicle running for another 100,000 miles, though. More

Cost was lower than I was given on phone. I arrived 15 min early and was told they were running 30 min behind. My car set for over an hour. It was supposed to be done at 2 p.m. but was 1-1/2 hours late ge min early and was told they were running 30 min behind. My car set for over an hour. It was supposed to be done at 2 p.m. but was 1-1/2 hours late getting done. More

Bad customer sercice. I never received a call for status for almost 2 weeks. I had to be calling to have an idea of what the status was. for almost 2 weeks. I had to be calling to have an idea of what the status was. More

They were trying to sell me extra services I most likely didn’t need right away. When I didn’t want the services offered the sales guy seemed mad. didn’t need right away. When I didn’t want the services offered the sales guy seemed mad. More

Much better experience this service visit than the last one where the truck sat for two days without even being seen. Part was replaced within the morning this time! one where the truck sat for two days without even being seen. Part was replaced within the morning this time! More

I had a great experience with the service department, although the we're very busy and short staffed at the time, they did a great job on the repair. Thanks Tony although the we're very busy and short staffed at the time, they did a great job on the repair. Thanks Tony More

Joshua was pretty good and personable, but, I am having issues with others being unprofessional and lacking in knowledge to answer basic questions. It seems to me that you are not training those who answer issues with others being unprofessional and lacking in knowledge to answer basic questions. It seems to me that you are not training those who answer the phones to even answer basic questions. To be specific, I made an appointment for 7:30 am and asked the lady in service who I spoke with, (sadly, I didn't get her name), if I should come in a bit earlier to put my car in the lineup and I told her I didn't mind doing that. She became abrupt and said that wouldn't work because "we are slammed. We are slammed all the time." That is so unprofessional!!! I've had other issues and I called and asked about a warranty and the women said she could answer my questions but, when I asked her, she responded that she was sorry, she couldn't actually answer them. I also asked to speak with the service manager, but, was told he was in a meeting. One of the issues is that when you call for your appointment and then don't know who you are taking to and then on the day when you arrive for your service at Quebedeaux you are handed over to another person. And they do not check your past service record to see what was performed and try to get you to perform that service again too soon. Customer has to always know what is going on and asking questions. For what I paid for my 2018 Buick Enclave, that I purchased from you, I would certainly expect better service and better professionalism. More