Quebedeaux Buick GMC - Service Center

Very Dishonest in repairing my vehicle, and unsatisfactory results when finished!! still getting check engine light, & now Oil change light!!!!! unsatisfactory results when finished!! still getting check engine light, & now Oil change light!!!!! More

I was in 3 times for the same repair and have more problems now for the same things! I am not happy!😡every time I have no truck for a I am loosening money. I was in the second scheduled time for the problems now for the same things! I am not happy!😡every time I have no truck for a I am loosening money. I was in the second scheduled time for the same repair I was told the part was not available when I picked my truck up after I dropped it off the previous evening. There was an air bag recall but I was told my valve sensor was not there. The tire inflation system is why I left the truck! I had to leave my truck again for a day. The problem is still not fixed. I originally bought 4 sensors because the service writer convinced me that I would have less problems if I went ahead and replaced all 4. Now I have more problems and I am not a satisfied customer. My tire monitor system keeps coming on! This is crazy. I was trying to be pro active by replacing all 4 sensors to avoid any brain damage. xxxx! Shame on your system! This is not supposed to happen! Very unhappy about this mess. What the xxxx?🤬 More

Did great service and did it in good time and work was satisfactory satisfactory More

The brakes on the 2021 Encore GX has been in the shop three times to repair the squealing brakes, yet the brakes continue to squeal. I gave Brenden a recording of the brakes. 6/16 the results were "the three times to repair the squealing brakes, yet the brakes continue to squeal. I gave Brenden a recording of the brakes. 6/16 the results were "the pad wear sensor had been fused to the brake pad. Replaced wheel speed sensor with the pads." The squeal has lessened however the brakes still squeal. Adam Hensley did intervene following the second attempt resulting in the new brake pads, but it appears to be only the rear brakes were serviced. Each visit resulted in an overnight (2days) third visit was three days. We have neighbors complaining about the noise whenever we back out of our garage. More

Adam took care of us and helped to resolve an issue that had happened for the 3rd year in a row. Took a few days, but they got the job done. had happened for the 3rd year in a row. Took a few days, but they got the job done. More

The work was done timely everyone is very nice but the car ran poorly on the way home and check light came on too. I was able to get the car back to the service center the next day and am still waiting to car ran poorly on the way home and check light came on too. I was able to get the car back to the service center the next day and am still waiting to hear what happened. Thanks. More

No one called to let me know the progress and let me know that the repair would not be done on the day they said. I called and the operator for service disconnected me before I talked to anyone. The shuttle that the repair would not be done on the day they said. I called and the operator for service disconnected me before I talked to anyone. The shuttle driver was the friendliest and most courtesy of anyone I talked to. More

The employee make the visit a pleasure. Everyone is very nice and helpful. The is in pressure when it comes to additional services needed. Anthony is a great addition to the staff. nice and helpful. The is in pressure when it comes to additional services needed. Anthony is a great addition to the staff. More

We asked for vehicle to be washed, didn't happen. We talked about our vehicle has had issues starting from time to time - since installing the new engine. Acknowledged complaint but never corrected - talked about our vehicle has had issues starting from time to time - since installing the new engine. Acknowledged complaint but never corrected - More

Customer service needs improvement. Mangement does not return emails. Service department does not communicate status of repairs the customer is not offered a rental car etc overall disappointed experience return emails. Service department does not communicate status of repairs the customer is not offered a rental car etc overall disappointed experience More