Quebedeaux Buick GMC - Service Center

Atle Checked for warranty coverage and did a great job getting my Yukon problem fixed. Took care of the catalytic converter problem. Thank you Atle. getting my Yukon problem fixed. Took care of the catalytic converter problem. Thank you Atle. More

I had an appointment for 07:30 for an oil change and tire rotation. I arrived at 07:29 and informed the service writer that I would be waiting. My truck sat in in lane until I complained @ 09:22. At which ti rotation. I arrived at 07:29 and informed the service writer that I would be waiting. My truck sat in in lane until I complained @ 09:22. At which time I was informed that my expectation of an hour or hour and a half was not reality. The then moved my truck into the service bay for my service. @ approximately 10:05 my truck was parked along side of the service building. I waited to be advised that my truck was done, but it wasn't until I asked a service advisor if my truck was ready. but they had not done anything with my invoice by that time. Invoice was completed after my request and I departed at 10:15. I think 3 hours is a really long for this type of service while waiting. I could understand if I had not told the servicer writer that I was going to wait. But the service department was "it is what it is" is so wrong on may levels. I spent my whole life in the service industry and it I treated my customers like this, I would have fired myself. More

They're great dealership to work with. They're customer service is excellent their employees are pleasant and nice to their customers. service is excellent their employees are pleasant and nice to their customers. More

This service center is a great and fast center. I was informed about my car the whole time. My service advisor was named Atle F.! He keep me informed and up to date with every detail on the process. He w informed about my car the whole time. My service advisor was named Atle F.! He keep me informed and up to date with every detail on the process. He was super apologetic when things didn’t go right and did everything he could do to make it right. I highly appreciate the honesty treatment and understanding I received from him in the service department. Norma is the lovely lady I brought the car from and she was so sweet amazing and understanding. I highly recommend anyone and everyone to go see them two to get a car and have all work done on their new cars. More

Communication is poor. 1.5 weeks with my car for brakes. More

Sitting in a waiting room for two hours for an oil change is excessive. This was a scheduled appointment made two weeks in advance— I should not have to wait this long for something this simple to be done. is excessive. This was a scheduled appointment made two weeks in advance— I should not have to wait this long for something this simple to be done. More

My wife and I have been coming to Quebedeaux Buick GMC since 2005, excellent services and friendliness and great support. We bought our cars here. since 2005, excellent services and friendliness and great support. We bought our cars here. More

The point of having an appointment is to be able to get the work done in an acceptable amount of time and get out of there with enough time. The company seems to care about getting as many appointments to the work done in an acceptable amount of time and get out of there with enough time. The company seems to care about getting as many appointments to the point they are packed for the day and can’t even give you your vehicle back in the same day. I needed sidesteps installed. I had the appointment at 10am and didn’t get my vehicle until after 6pm which they took 20 mins to install. I had my dash camera recording the entire time so I know it took them less than 30 mins to install them and still took them the entire day to get it back. More

Poor service on my $80,000 vehicle I brought it in under warranty with an issue and they did not find it until after the warranty warranty with an issue and they did not find it until after the warranty More

Terrible experience at Quebedeaux. I was lied to repeatedly by multiple associates and wasted hundreds of dollars making trips back for work on my vehicle. repeatedly by multiple associates and wasted hundreds of dollars making trips back for work on my vehicle. More