Quebedeaux Buick GMC - Service Center

This place has provided me nice service. Their service finished on schedule as their employees stated. They managed to squeeze a last minute request, in which they humbly accepted. Great service overall, finished on schedule as their employees stated. They managed to squeeze a last minute request, in which they humbly accepted. Great service overall, I will be visiting again. More

Tony was very courteous and honest, which is not seen very much now days. Adam Hensley was, as usual, very knowledgeable and courteous as well. I will definitely be coming back to work with both of thes very much now days. Adam Hensley was, as usual, very knowledgeable and courteous as well. I will definitely be coming back to work with both of these gentlemen. More

I took my truck in for a regular interval oil and fuel filter change. I asked them to also check the front end cause it seemed to pull to the right, possibly needing a front end alignment. That was all go filter change. I asked them to also check the front end cause it seemed to pull to the right, possibly needing a front end alignment. That was all good and great, I do not mind sitting there for two to two and a half hours waiting time, as that what they informed me it would take. After sitting for two hours, I got up to stretch and noticed my truck was not taken back yet. I asked someone at the desk what was going on and they informed me that my truck had a recall that was going to take six to eight hours. Why was not the customer informed up front? They were going to let me sit there for an entire day without informing me? The block heater as it turns out had already been replaced at an earlier recall, but my understanding is that there is an electrical problem and it needed replacement, yet again? This was not, and has yet to be explained to me. Customers need to be informed fully, upfront of delays in service so that other arrangements can be made ahead of time for planning purposes. I drive eighty miles for service, and planning is of utmost importance for keeping my truck in tiptop shape. Yes, very poor customer service is deserving of a poor star rating. I cannot rate the quality of work, they say and charged me appropriately for the work, but was it really performed by a qualified technician? I drove the truck home and parked it. More

Ok detailing is not the best inside or out, otherwise everything else was good. Would tell others about sales not so much on others. Ok everything else was good. Would tell others about sales not so much on others. Ok More

GMC Service Dept. Poor wayfinding signs/directions for GMC Service Dept. Poor wayfinding signs/directions for cars during busy times and long lines. stood in service lobby for 20 min while half a dozen e GMC Service Dept. Poor wayfinding signs/directions for cars during busy times and long lines. stood in service lobby for 20 min while half a dozen employees ignored my presence. Waited all day for a simple recall fix and when I call at 4:30 for update they tell me that my car was overlooked and not even seen. Because of this My schedule was affected and I was without a car for at least 48hrs. Poor experience overall. More

I arrived 10 minutes early and advisor explained the required maintenance. The oil change with filter plus tire rotation took less than 45 minutes and was reasonably priced at less than $80. That’s usin required maintenance. The oil change with filter plus tire rotation took less than 45 minutes and was reasonably priced at less than $80. That’s using 8 quarts of synthetic oil! More

Very bad service they take to manny days to have the car ready ready More

Made a 10am appointment for and oil change. The service center was busy but I didn’t think much of it because I had made an appointment. Fridays are my days off so I usually schedule most appointments on F center was busy but I didn’t think much of it because I had made an appointment. Fridays are my days off so I usually schedule most appointments on Fridays. At 11:25 I noticed my GMC was still waiting in the area where I first dropped it off.When I asked why my car hadn’t been taken back I was told that they were busy and the best thing to do is be there first thing in the morning. What do I have to make an appointment for then. I told him I had to leave because I had another appointment at 12 and I was made to feel like it wasn’t a big deal, service guy said well your car is right there and the keys are in it. Wow, what a joke!!! More

Had to wait way to long for an oil change will be going elsewhere in the future. elsewhere in the future. More

My service advisor was Adam Henley and did a good job More