Quebedeaux Buick GMC - Service Center

Using a plug instead of replacing an already questionable tire is not good customer service. Brandon sucks. Had to get tire from Discount Tire...pricing tire is not good customer service. Brandon sucks. Had to get tire from Discount Tire...pricing More

I take my car to get serviced, I pay for the part. Yet they “fixed it” but they don’t know what else is wrong with the car since the stabilitrak light is still on. I would think since they are the service they “fixed it” but they don’t know what else is wrong with the car since the stabilitrak light is still on. I would think since they are the service center they would know what’s wrong with my car. That light popped up a month after buying the car and they just don’t know what else to do to fix it. It’s so annoying, this service center is really one of the worst service centers I have ever been to. More

After my 2021 Encore was totaled, I returned to the dealer to get another car. The salesman was very helpful and I got a 2019 Jeep. After driving it a few days, I noticed a rattling sound on the passe dealer to get another car. The salesman was very helpful and I got a 2019 Jeep. After driving it a few days, I noticed a rattling sound on the passenger side when driving on a rough road with the window down. I was told it had to be left for two to four days. They cannot supply a loaner because of car shortages. I cannot afford to rent a car while my Jeep is in shop. There seems to be no help from the service department. This is the third vehicle I bought from the dealer and now they won't work with me. More

Good - but not very friendly! Could be more personal and greet guest plus too much goofing off by the sales service team. Over all we only go there for the warranty… greet guest plus too much goofing off by the sales service team. Over all we only go there for the warranty… More

Tony took care of my Car. Top notch service. Tony was friendly and personable. Attended to quickly, no waiting. Tony also provided me a discount for Veterans. Thanks Tony. friendly and personable. Attended to quickly, no waiting. Tony also provided me a discount for Veterans. Thanks Tony. More

This was the second oil change on my new 2021 Canyon AT4. I was very happy with the first, but this time I was a little disappointed. I made an appointment to bring it in at 1 p.m. and did not get out the I was very happy with the first, but this time I was a little disappointed. I made an appointment to bring it in at 1 p.m. and did not get out the dealership until after 3:30 p.m. which seemed a bit excessive for an oil change and tire rotation. There were several others in the waiting room who had been waiting longer. To make matters worse, I was ten miles down the road when I noticed that my tire sensor was in error. Apparently, they did not reset it after the rotation was done. I called back in and let them know and they asked me to bring it back the next day, a 45 minute drive each way for me. The next morning, when I restarted my truck, the error message had cleared, but all of my tire pressures were low, below 32 psi. I was disappointed they the service tech had not check my tire pressures or reset the sensor after doing the rotation. Sloppy work. I know that things get backed up and quality suffers. I will give the service department another chance when my next service is due and will hopefully be pleased again. I put a lot of miles on my trucks and usually swap them out after about three years. I would love to continue my relationship with this dealership for years to come. I hope things change. Thanks for the follow-up. Dennis More

It’s a nightmare to get a call back or to even get a hold of someone. I never got a loner and was told I would. My tires were not rotated and I was told they were. I didn’t get my oil change sticker for my f of someone. I never got a loner and was told I would. My tires were not rotated and I was told they were. I didn’t get my oil change sticker for my future visit. Bad past year experience. I bought my gmc august of 2020. Please do better More

Service team really helped us out of a jam. We were getting ready to send our daughter on cross country trip on a Wednesday and car acted up Monday morning. Josh in service knowing our time crunch was getting ready to send our daughter on cross country trip on a Wednesday and car acted up Monday morning. Josh in service knowing our time crunch was able to adjust schedules to allow our work to get done on Monday . She was able to leave on time Wednesday and no issues on the 2,000 mile trip! More

took my vehicle in for service and it took them 6 days for me to get it back. charged me $207 and i still have the same problem. never will i ever to there again or recommend quebeduaux. for me to get it back. charged me $207 and i still have the same problem. never will i ever to there again or recommend quebeduaux. More

Lack of communication from the service advisor. No calls for over 36 hours. I had to call them after I was told that they would call me. Every time I called no one was available, so I left messages. Very di for over 36 hours. I had to call them after I was told that they would call me. Every time I called no one was available, so I left messages. Very disappointed with this lack of follow thru. Manners don't seem to exist. More