Quebedeaux Buick GMC - Service Center

I have gone there twice for my vehicle having the low coolant message on the dash come up. Both times when I picked up the vehicle the message appeared before I got off the lot. I mentioned to my service coolant message on the dash come up. Both times when I picked up the vehicle the message appeared before I got off the lot. I mentioned to my service advisor that there is a special procedure that needed done after the block heater recall was performed to ensure this message did not occur per service bulletin from GM. I had the block heater replacement recall completed over a year ago which is when this message started to appear every time I get into my vehicle. Also after this last service I can also not locate my block heater cord and I feel that it has been removed again. If you want a recall performed several times on the same vehicle I feel this is the place to go. They will do it every time you go for a oil change. But if you just want the coolant message to be reset per GM service bulletins then look for quality of repair somewhere else. More

Hello Tomas, I met you this afternoon as the service Hello Tomas, I met you this afternoon as the service rep. who prepared my work order for an oil change, wiper blade replacement and last minute ta Hello Tomas, I met you this afternoon as the service rep. who prepared my work order for an oil change, wiper blade replacement and last minute tailgate stereo purchase. Your partner sitting in the desk next to you jokingly said I would be angry and yelling at you before we were done with our transaction. This brings me to the purpose of this email, I had minimal visibility through my windshield this evening as it poured down rain on my way home from work, turns out someone forgot to replace my wipers but yet I was charged for them. As you can imagine I had a few choice of words for you and your team who left me in the predicament I was in. There’s a certain level of expectation when you visit the dealer, turns out maybe you guys are really no different then a fly by operation. In addition, the oil change and wiper blades that I didn't receive took more than the 30-40min you promised, I ended up waiting 2.5hrs in the lobby with my appointment! I asked for a phone call or email in the morning by someone who can tell me how they plan on resolving the issue without wasting anymore of my time but I never got that call or email. Instead the wipers were installed when I went back to have my $1100 tailgate stereo installed. I wish ended there but it doesn't, I took me a few days to learn my oil filter was only hand tightened as the oils stains on my driveway are a reminder. Your front desk service rep. Thomas does an excellent job removing himself from any blame as he pushes any incompetency to the mechanics in back. I have recently purchased my last two company vehicles with you but I will never visit your center for anything ever again, not even if was free! I will say your shuttle driver is the best thing you have going you...He was a pleasure to deal with. Jesse G. More

They had my vehicle finished on time and were very courteous and kind. I will be taking my vehicle to them again in future for services needed courteous and kind. I will be taking my vehicle to them again in future for services needed More

Took one week for my car to be ready, just for a battery change and maintenance services. Most of the time it was me calling asking for updates change and maintenance services. Most of the time it was me calling asking for updates More

It’s always a bad experience, the third party who does your tire replacement warranty made me wait hours to accept my new tire replacement. Tony is awesome and great but man I hated wasting my day at the your tire replacement warranty made me wait hours to accept my new tire replacement. Tony is awesome and great but man I hated wasting my day at the service department. I was doing a simple tire swap and had to wait 4 hours. More

Professional, friendly and helpful. Estimated time for completion was correct. I was offered a complimentary shuttle home and for my return to the dealership. Paul the driver was very accommodating. completion was correct. I was offered a complimentary shuttle home and for my return to the dealership. Paul the driver was very accommodating. More

Every one was very nice and took care of my car quickly and efficiently. Service coordinator was Tomas. I am from Virginia and needed service for the return trip. and efficiently. Service coordinator was Tomas. I am from Virginia and needed service for the return trip. More

Body shop did a great job repairing the rear quarter panel (passenger side). Looks like brand new. We returned to this dealer due to the great job they did on our 2010 Terrain panel (passenger side). Looks like brand new. We returned to this dealer due to the great job they did on our 2010 Terrain More

I took my Terrain in for a problem with my sun roof. It needed a new track. The sun roof is still having issues. The sun roof shade and head liner are dirty form the work done. There is also sticky residue needed a new track. The sun roof is still having issues. The sun roof shade and head liner are dirty form the work done. There is also sticky residue on the top of car, side of car and inside the doors. these are just a few of the issues. My 2020 Terrain was returned to me in worse condition than when I left it. i spoke to a manager and he assured me it would be fixed. Three weeks later I still have not heard back saying they have a loaner car so I can take mine in yet again. Very disappointed in the service I received. I really expected a higher standard from GMC. More

They took 3 hours for a basic oil change and thats with an appointment, the employee was very rude to me and they spill oil on my engine compartment and covered important wires in oil, very messy job for an appointment, the employee was very rude to me and they spill oil on my engine compartment and covered important wires in oil, very messy job for a dealership, stay away. More