Quebedeaux Buick GMC - Service Center

unable to do any mechanical work in a timely manor. its like if you made an appointment with a dr. on a specific day. but the Dr. can't see you for at least 5days to a week from your appointment date. like if you made an appointment with a dr. on a specific day. but the Dr. can't see you for at least 5days to a week from your appointment date. More

Always great service at this dealership! Have been bringing my cars here for more than 15 years. Highly recommend the sales and service department. Always fair and pleasant. bringing my cars here for more than 15 years. Highly recommend the sales and service department. Always fair and pleasant. More

Appt 3 Aug 21 for check engine light issue and poor performance. Car engine repairs completed 27 Aug. Picked car up on 28 Aug check engine light still on. Returned car back to Quebedeaux. Still in shop performance. Car engine repairs completed 27 Aug. Picked car up on 28 Aug check engine light still on. Returned car back to Quebedeaux. Still in shop after $5905.64 repair bill. More

The experience was a complete mess. I will not be going back to this service center. Atley and Josh were two of the most unprofessional people I have ever dealt with. Atley have information that turned out back to this service center. Atley and Josh were two of the most unprofessional people I have ever dealt with. Atley have information that turned out to not be true, treated me as if I was some sort of imposition. Josh doesn’t know how to communicate and sets expectations, then doesn’t follow through on. Additionally, when something is not complete and you call him out on it, he gets this attitude that you’re inconveniencing him. We also found out that this was not handled appropriately from the beginning. The work was ruled as a collision and should have been handled by the collision area, not service. Which must explain the sheer incompetence of the service department. More

Our experience was horrific! My vehicle was towed in on 7/27/21, kept for over a week, until 8/5/21. Not only was I told there was no loaner vehicle available at any point during the entire time, my daught 7/27/21, kept for over a week, until 8/5/21. Not only was I told there was no loaner vehicle available at any point during the entire time, my daughter and I were commuting via public transportation where her and I were assaulted on two different instances. And to top it off when I went in to pick up my truck on 8/5/21, it had been left unlocked, broken into and ALL OF MY BELONGS WERE STOLEN FROM MY TRUCK!! I was not made aware of this when I was picking it up, but due to the fact that on a previous occasion when my truck was being repaired (AGAIN FOR THE SAME PART JUST BARELY OVER 2 YRS OF THE PREVIOUS REPAIR) my personal belongings had been tampered with. So as soon as I opened my back door to check, I noticed my tool bag was gone! I asked both of the gentlemen standing there if they knew where it was, they looked at each other AND THEN TOLD ME THAT THE DEALERSHIP HAD BEEN BROKEN INTO AND SEVERAL VEHICLES HAD BEEN BROKEN INTO. I immediately started checking for signs of vandalism to my truck, to see how the thieves had broken into it, THERE WAS NOTHING ASIDE FROM A SMALL DING ON THE DRIVERSIDE DOOR, no lock mechanism had been vandalized either! I then immediately began to check for the rest of my belongings, ALMOST EVERYTHING HAD BEEN STOLEN!! THE THIEVES LEFT THE WHEEL LOCK, MY REGISTRATION DOCUMENTS THROWN ON THE FLOOR OF THE PASSENGER SIDE (WHICH NOW MAKES US FEEL UNSAFE AT HOME BECAUSE THEY KNOW WHERE WE LIVE). There were PRICELESS items stolen that are irreplaceable, because my daughter brought them to me from Afganistán when she was deployed. It is now 9/1/21 and I have called several times to the dealership, without a callback AND STILL NO RESOLVE FROM ANYONE! More

Scheduled service on Saturday. Dealership acted as if the service could be completed when in fact they only do oil changes on Saturday. Included oil change. Appt at 10am. 1245 was still waiting on oil chang service could be completed when in fact they only do oil changes on Saturday. Included oil change. Appt at 10am. 1245 was still waiting on oil change. Left without oil change. Complete waste of my time. Customer comes last in this operation More

I have had an issue with the check engine light coming on in my Sierra 2500, and had to come back multiple times to get it resolved. Justin King in the service department was super helpful and went above and in my Sierra 2500, and had to come back multiple times to get it resolved. Justin King in the service department was super helpful and went above and beyond to get the issue resolved. He is always professional, polite and very responsive. He did his best to get my truck in and out quickly, because he knew I couldn't afford the downtime. To be honest, I had lost confidence in your service department lately because of a couple bad experiences, but since I've been dealing with Justin I have been extremely happy. I will always ask for him personally whenever I need service on one of our two GMC trucks. More

Buen servicio amabilidad y confianza en todo su trabajo. Volveré muy pronto al mantenimiento de mi carro. Gracias x su servicios prestados muy conforme con todo esto. Volveré muy pronto al mantenimiento de mi carro. Gracias x su servicios prestados muy conforme con todo esto. More

Brought the car in for some collision work. Was told would be about 3-5 days to receive the parts…two months later job was still incomplete. They fixed up the old rim as a temporary solution until the n would be about 3-5 days to receive the parts…two months later job was still incomplete. They fixed up the old rim as a temporary solution until the new rim came in. They called to let me know the rim was in and to set up an appointment at my convenience. Was advised that they would need the car for half the day and I could get a shuttle. Called and set up the appointment for Saturday, confirmed it would be half a day and would receive a shuttle. Appointment comes, I’m about to drop the car off. Was advised then that there was no shuttle service on weekends and I would need to pay out of pocket for a rental. Then I was told the car probably would not be done in half a day, like I was quoted before. Mind you, they collected from the insurance and myself, and the job was not completed. Would definitely not recommend and would advise any one not to go here. More

Everyone is friendly and pleasant. Service was a little behind schedule, but not unreasonable. Sure wish the popcorn machine was up and running! Beautiful day. behind schedule, but not unreasonable. Sure wish the popcorn machine was up and running! Beautiful day. More