Quality Subaru - Service Center

I had a small problem with my new car and Paul Honious the service manager made me feel like it was the ownly car with a problem at the dealership. No one could have worked harder to make me happy even the service manager made me feel like it was the ownly car with a problem at the dealership. No one could have worked harder to make me happy even the owner of Quality Subaru . The name Quality Subaru must come from there ( QUALITY SERVICE ) !!!!!!! Thank you evey one from the phone call to the person who hooked me up to internet makeing me feel right at home. Thank you Anthony Dellasala More

I can't rate Quality Subaru too highly, esp. its service operation. Personnel are friendly, knowledgeable, efficient. I esp. want to commend Karen Priso who is my usual contact by phone and in perso service operation. Personnel are friendly, knowledgeable, efficient. I esp. want to commend Karen Priso who is my usual contact by phone and in person. She is unfailingly friendly and helpful, patient and explains things well. She has a ready smile that makes visits pleasurable. The guys are almost as good - almost. I also thank the unseen techies in the garage who work their magic. The agency is well run for customers with pleasant waiting room, snacks, attractive ladies room, computer & large TV. The owner takes time to talk to customers when he has an opportunity; we share a passion for stained glass. I've bought 3 Subarus from this agency in two locations since 1995. (My first was a now defunct garage-agency in 1985 - a DL Legacy with wonderful driver 4-wheel on demand - and an affordable price. My current is a 2007 multi-faceted Forester - a practical compromise between big and small with ruggedness built in, Bless Subaru: ahead of the crowd on passenger safety and sensible, no "jazz" design changes. (Don't follow the others, please!) More

We were definitely treated like valued customers! They We were definitely treated like valued customers! They went out of their way to help us resolve our problem and assisted with dealing with the manufa We were definitely treated like valued customers! They went out of their way to help us resolve our problem and assisted with dealing with the manufacturer. The service department was very professional and now the car runs great. Can't say enough! They were fantastic from start to finish. More

Since we have purchased our Outback, the entire experience we've had has been nothing but positive. From the sales staff to the service department we have been treated with kindness. Karen Prisc experience we've had has been nothing but positive. From the sales staff to the service department we have been treated with kindness. Karen Prisco and Paul Honious in the service department have been quite helpful in answering any questions we may have. And their friendliness and concern for our welfare is much appreciated. More

I have to say this was one of the easiest visits for service. I dropped my car off, Enterprise picked me up with a loaner and the next day my car was ready 3 hours before expected. Karen was extremly service. I dropped my car off, Enterprise picked me up with a loaner and the next day my car was ready 3 hours before expected. Karen was extremly helpful. More

I unexpectedly needed both headlights replaced at the same time- a driving emergercy. I was fit in on a busy Saturday morning and given excellent service. same time- a driving emergercy. I was fit in on a busy Saturday morning and given excellent service. More

I bought 2 new Subaru's in 2007 and 2008. Have had service with them all that time. Always the charges are less than expected and the service is outstanding. In 2012 I bought two new Subaru's from a service with them all that time. Always the charges are less than expected and the service is outstanding. In 2012 I bought two new Subaru's from a different dealer because of price. The other dealer offered some nice packages for service such as free tires if all my service work was done there. However I passed that up to go to Quality Subaru because of their great customer service. Recently I had maintenance performed on both cars. The bill for the Impreza was more than the Outback. Because I picked up the car after hours no one was in service to answer as to why the price difference. I mentioned it to the person that took my payment and thought that was the end of it. However both Paul and Karen called my house to explain that it was because synthetic oil that the cost was a little higher. I have never heard of a service department calling a customer at home just to explain a bill. That is why I will continue to go to Quality. They are the best. More

Both Karen and Jeff are friendly, accommodating and knowledgeable. It is a pleasure working with them. My car service actually cost LESS than I expected and was taken care of quickly. I was pleasantly knowledgeable. It is a pleasure working with them. My car service actually cost LESS than I expected and was taken care of quickly. I was pleasantly surprised to notice that my car had also been WASHED! I am a long term Subaru owner.....This is my third. All my Subarus have been faithful "friends" for close to 200,000 miles each and up to ten years. I will continue to be a Subaru customer. More

Karen and Jeff were so helpful and friendly when I came in with my car. I came in for a routine oil change and was given hot chocolate in the waiting room. They were also great with helping me set up an a in with my car. I came in for a routine oil change and was given hot chocolate in the waiting room. They were also great with helping me set up an appointment for the following week. I would highly recommend Quality Subaru to anyone that needs car help. Thanks Guys! More

I continue to purchase Subarus primarily due to the extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They are accommodating with scheduling, have a great area to wait for service to be completed, and are consistently a pleasure to work with. More