Quality Subaru

Dissatisfied at first but now Satisfied! I had my car serviced at Quality Subaru in Wallingford, CT on Friday July 22nd. I had a safety concern with my Subaru Legacy 2015. As I explai I had my car serviced at Quality Subaru in Wallingford, CT on Friday July 22nd. I had a safety concern with my Subaru Legacy 2015. As I explained to Quality Subaru during a past service visit - I am able to bring my car to a full stop (in my garage, driveway, or parking lot) and if I forget to put the car in Park, I am able to remove the key from the ignition freely and there are no visual and audio warnings. I am rather certain this is a serious safety concern as I've had my car ‘roll’ on me after I exited the car. It happened in my garage a couple of times and also in a parking lot where the car rolled into the side of the building. So - it was believed to be an issue in the ignition switch ‘area’ which seemed reasonable to me. It’s worth pointing out that I had a remote starter installed at Quality Subaru at one point and this was the only work I've ever had done in this ‘area’ of the vehicle. As I'm getting ready to give this car to my 16 year old daughter I wanted to have this safety issue fixed. I called Quality Subaru to make an appointment and they informed me I needed to pay in advance for the part needed for the repair which I was happy to do while scheduling the service visit. I dropped my car off at 8:30 in the morning on Friday 7/22. I was told the vehicle would be ready at the end of the day (service dept closed at 5.30pm on Friday’s). I was then informed that neither a loaner or rental was not available which I thought was a bit odd - but I was offered a one-way complimentary Uber back home - which I accepted. When I picked my car up around 5pm after paying for my own Uber back to quality I went in and paid for the ‘repair’. The charge for labor was 458.86 (the part I paid for in advance was approx $80 and the Uber ride was $30). I retrieved my car from the parking lot and immediately checked to see if the issue was resolved. I tried a couple times in the matter of 2 mins and realized nothing was different. I was still able to freely remove the key from the ignition while the car was in Drive and there were no audio or visual warnings. I immediately went back inside to discuss this with the supervisor and was basically told that the foreman left early that afternoon and he was not sure why no one confirmed whether my safety issue was addressed or not - and that he’d call me Monday morning to discuss next steps. Needless to say I was rather frustrated and ‘concerned’ - as this is a safety issue and I easily could have driven off from the dealer without realizing I still had a safety issue with this vehicle which I plan on giving to my daughter. I waited anxiously for a call Monday morning and I never got one. I called back around noon and spoke with the supervisor who I spoke with when I picked up the car on Friday. He basically told me that he spoke with the foreman and they did the work I requested and if I wanted this safety issue addressed it would need to be brought back in and properly diagnosed. There was never an apology and I didn't sense any empathy. Also I asked about the money I paid for the work that didn’t address the issue I am having - and was basically told there wasn’t much they could do about that. First off I was rather shocked to hear that ‘they did the work I requested.’ What I requested was that they repair the safety issue I was having. I referred to the ignition switch as this is what I was told in a previous visit. I am not a mechanic and would never tell a repair shop what is needed to repair and issue or concern. Moreover why would a service department with certified and qualified technicians simply do what a customer asks - especially for a safety concern! - without properly diagnosing the issue themselves. I did not make a new appointment with Quality Subaru at that time as I was extremely dissatisfied and somewhat concerned with the level of quality and due-diligence with their service department and management. Also I've been a loyal customer at Quality Subaru for nearly 5 years and I truly felt like I was being talked to and treated like a complete stranger. I filled out the survey Quality Subaru sent me the next day and I expressed my dissatisfaction and I have seen nor heard anything since. Needless to say, I do not plan on being a Quality Subaru customer any longer (I own two Subarus). I still need my vehicle repaired and I will look for a dealer with the utmost integrity, quality, and customer satisfaction. I respectively ask that Quality Subaru put the ‘quality’ back into their brand for the benefit and safety of their loyal customers. More

Great staff that is interested in responding to the needs of the Subaru customer. Quality Subaru employs a talented and focused group of employees that work diligently in making the customer's needs their to of the Subaru customer. Quality Subaru employs a talented and focused group of employees that work diligently in making the customer's needs their top priority. More

Joe was articulate and prompt in returning my call. My concerns were addressed and resolved to my satisfaction.At this time I am satisfied and hope that my experience will increase my ability to be ma My concerns were addressed and resolved to my satisfaction.At this time I am satisfied and hope that my experience will increase my ability to be made aware of any future promotions that will benefit my financial situation.Thank you. More

Joe was pleasant and quickly made me understand the changes that have affected the car leasing business. He was concise in his analysis of my problem. and made some excellent perceptions.I guess I was changes that have affected the car leasing business. He was concise in his analysis of my problem. and made some excellent perceptions.I guess I was still remembering the purchase of my 1962 VW Beerlle at $1999.Times have changed.I guess it is time for me to change,also More

After speaking to Joe,I am completely satisfied with my transaction sometimes it is important. to listen Thank you transaction sometimes it is important. to listen Thank you More

Recently purchased a 2022 Forester Wilderness in geyser blue from John Melchiore! He provided absolute stellar service and worked with me to get the exact deal I wanted. Thank you. blue from John Melchiore! He provided absolute stellar service and worked with me to get the exact deal I wanted. Thank you. More

Ben and the staff at Quality Subaru were exceptional to work with. Although my vehicle took longer than anticipated to arrive at the dealership due to unforeseen delays, we were pleased with the overall ex work with. Although my vehicle took longer than anticipated to arrive at the dealership due to unforeseen delays, we were pleased with the overall experience. Ben and the sales staff were extremely accommodating when it came to finalizing the sale and picking up the vehicle. Mike was also great when it came to the financial paperwork, and made the entire process easy and stress-free. I would definitely recommend Ben and the Quality Subaru sales staff to anyone looking to purchase a new Subaru. More

Employees (esp. Helena) go above and beyond to ensure that customers are comfortable throughout the buying process. Customer service is excellent; sales staff are ho Helena) go above and beyond to ensure that customers are comfortable throughout the buying process. Customer service is excellent; sales staff are honest, professional, and a pleasure to do business with. I bought my first car here and couldn’t have asked for a more positive experience. Sales people and business office people were very patient, and answered all of my many questions with honesty and reassurance. I highly recommend this dealership- the energy/vibes were very warm and inviting— not your typical car dealership by any stretch of the imagination. More

Recently purchased a 2022 forester wilderness in geyser blue from John Melchiore! He provided seriously stellar service and worked with me to get the exact deal I wanted. John spent spent 2 days with me to blue from John Melchiore! He provided seriously stellar service and worked with me to get the exact deal I wanted. John spent spent 2 days with me to get me what I wanted. If you get the chance talk to the owner Joe! He’s a stand up guy and a Veteran! He took time out of his day time telling me about his service and years defending the country before I even spent a Penny there. I love supporting local veteran owned businesses and this fit the bill! If you guys want genuine old school customer service go here. Cheers! Adam More

Joe is a great guy and makes this dealership warm and friendly. The staff I’ve met are very experienced and it’s well run. I love my new CrossTrek and although I live in NYC i come here for stress-less s friendly. The staff I’ve met are very experienced and it’s well run. I love my new CrossTrek and although I live in NYC i come here for stress-less service. Joe also has great coffee and donuts, among other treats. More