Quality Mazda by DiLorenzo

We have now had work done with these people twice. Once on a Hyundai Santa Fe insurance claim they took about a month to get us our car back. The work is not that great the whites are different colors. I d on a Hyundai Santa Fe insurance claim they took about a month to get us our car back. The work is not that great the whites are different colors. I decided to give them a second chance I went back with my new Mazda my Car needed a very specific firmware update from the factory, so no choice. I talk to Bill mast about an Apple car play firmware update. Scott had no idea what I was talking about. They scheduled me for a $70 update and was cleared on expectations. After I got a call about an hour and a half later and that it was done. I got into my car after paying $70, checked the update, wrong update. I went back in and told him, he said that’s all that was available. Scott was by and said oh yeah I know what you’re talking about and you need this and this. Told me it would be an additional $400 plus for a update. I don’t even need a new monitor. They told me it could not be done even though I’ve spoken to 4 other audio company’s that say it’s easy fix but only Mazda can do it. All I wanted was a firmware and wire installation. The dealership simply cover up Scott and bills screw up and I have not received what I was promised. More

Once again, my experience with the service team was a pleasure. From booking the appointment to rolling away, all was great! My service contact was Bill and he was as friendly and informative as always. pleasure. From booking the appointment to rolling away, all was great! My service contact was Bill and he was as friendly and informative as always. My vehicle is 3 yrs old and is beginning to have maintenance beyond simple oil and lube, so it’s important to have good advice as the mileage piles on. Thanks for the great service and straight forward conversation. More

“Eve” (Halloween costume) was very friendly and went over my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy. my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy. More

Just wanted to thank Scott and the rest of the quality Mazda team for great service. I’m glad I bought a vehicle from them and plan to buy more. Thank you. Mazda team for great service. I’m glad I bought a vehicle from them and plan to buy more. Thank you. More

Took such great care of us! Wife and I were shopping for a new car for my daughter, as a present for graduating UNM. We live in California, and when we saw some online deals from Wife and I were shopping for a new car for my daughter, as a present for graduating UNM. We live in California, and when we saw some online deals from Quality Mazda, we were sure that they were too good to be true. Long story short, we were wrong. From start to finish, the process was outstanding. Ben Vigil was our sales rep, and made me feel comfortable from the start. He was honest, transparent and listened, instead of talking. I was very leary, being nearly 1000 miles away, but he kept his word, and every promise. He took good care of my young daughter, and was "so very nice and made her feel special", when she came in for her test drive. No pressure, no upselling or confusion. Just straightforward and kind. Pavel Hrabinsky was introduced as our Finance Manager and he was equally impressive. At no time did it feel like I was dealing with your typical "closer". Down to earth, and like Ben, simply listened. He was extremely helpful, and could not have made things easier for us. Within no time, our daughter had the car she wanted, we got an unbelievable deal, and at no time did we feel uncomfortable or worried. He even arranged for all the paperwork to be sent to California, and walked us through the it, making it simple. I have to admit, in the back of my mind, I was waiting for the curveball. It never came. Got exactly what I was promised! How fantastic was the entire experience? We will be purchasing our next car (CX-9) through them. I have no issue making the quick flight to Albuquerque if it means I get to deal with them again. I've been an operator for a long time. I know this may sound a little over the top. But I assure you, I have never been treated any better than I was at Quality with these 2 gentlemen. More

Great buying and service experience! I bought a new Mazda3 hatchback here in November 2019 and had a wonderful, no hassle experience with James Bayless. I recently received a text message I bought a new Mazda3 hatchback here in November 2019 and had a wonderful, no hassle experience with James Bayless. I recently received a text message about two recalls on my car which I really appreciated and was able to come in to have my car updated quickly. I definitely plan on staying with this dealership in the future and would highly recommend it. More

Great buying experience Our second Mazda purchase from this dealership. We worked with Audra White, who was extremely knowledgeable about the vehicles, was able to walk us t Our second Mazda purchase from this dealership. We worked with Audra White, who was extremely knowledgeable about the vehicles, was able to walk us through all the features in the Nav system from memory. Audra was friendly, professional, knowledgeable and patient. She quickly understood our preferences, and steered us towards the vehicle with the features of interest to us. We had done our research ahead of time, and felt like we were given a fair and honest deal on our trade-in, and in the cost of the vehicle (compared against Edmunds recommendations). There was no attempt by the dealership to upsell, or to try to talk us into extras we were not interested in. The finance manager (Pavel) was extremely organized and was able to work us through the financials in under 10 minutes. We highly recommend this dealership More

Squid is the best Long time customer 15 years plus. Bill Squid takes very good care of us and we wouldn't go anywhere else unless Squid goes somewhere else. I am so ha Long time customer 15 years plus. Bill Squid takes very good care of us and we wouldn't go anywhere else unless Squid goes somewhere else. I am so happy with the service we received that we have purchased many cars from the dealership.. Thanks again for the great service.. Frank More

Great Service Great People I’ve been going to quality Mazda for years now. Always like how they greet me and make me feel like one of the family. I love the service department I’ve been going to quality Mazda for years now. Always like how they greet me and make me feel like one of the family. I love the service department and Ben Vigil is awesome to work with as well. Love my Mazda 6 and the service quality Mazda provides. Thank you Quality Mazda. More

Outstanding Service I have had my CX-9 for five years and I would buy another one because of this dealership’s exceptional service. I have owned Honda's and Toyota’s. T I have had my CX-9 for five years and I would buy another one because of this dealership’s exceptional service. I have owned Honda's and Toyota’s. They treated me like a second class citizen being a single woman. Daniel and Bill always treat me very professionally. They always quote the price up front so there are no surprises and keep me informed during the maintenance process. Could not be happier! More